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mrs asperin

mrs asperin

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Hello. I'm new to this forum, and know only enough about computers to be dangerous! Don't want to innocently/ignorantly delete something I shouldn't. So.. help?

Have gotten a few low memory messages the last few days.. followed by a crash a few minutes ago.
Did a disk clean, and checked to see about defrag (wasn't needed.) Ran a virus scan (have Avast professional) and found no infections. However, was told that the following were "unable to scan..."

15 files... all in my windows temp files, with the following heading

What are they? Can I safely delete them?

I wasn't having any trouble on either my desktop or laptop until downloading YaHoo's new toolbar. That has caused frequent crashes in my IE.

Any suggestions are welcome.
Mrs. A
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    Malware Slayer Extraordinaire!

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Hi mrs asperin and welcome to GeeksToGo!

If you are having malware issues, please go to the following site and follow all the instructions carefully.

You Must Read This Before Posting A Hijackthis Log

this will help you clean up to 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THIS thread.



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    Malware Slayer Extraordinaire!

  • Retired Staff
  • 12,739 posts
Due to lack of feedback, this topic has been closed.

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