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aol 9.0 shuts down windows xp


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#1
antiqwidow

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when i am on the internet aol 9.0 i have no problem until i click sign off then my whole computer shuts down. i have tried restore to previous point, i have tried to install a different version of aol no help still occurs......
Please help this is very aggravating!
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#2
gerryf

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Start > Run, type

eventvwr.msc

Look under Applications and System for the date and time when this shut down occurs. Look for RED Xs, report back
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#3
antiqwidow

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There are alot of them. This as been ongoing for sometime now.
I am not sure what info you want me to report back

under applications serveral dates one is 3/31/05 12:24:21 source (esent) source is the same on all times

under system serveral
errors different dates , times sources says (w32time) (ipnathlp)
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#4
antiqwidow

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MOre info: It just happened again, I looked to see if an error log occured or anything and there were no x errors listed for it under todays date
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#5
Remailer

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aol tech support? LOL Dont think it will help but maybe there is a patch of some sort.
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#6
antiqwidow

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I have called them, no help there as usual
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#7
Remailer

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LOT OF WORK... BEWARE.

Try to uninstall AOL.
start - run - REGEDIT( warring working in the regeristry can relly mess your computer so just be careful)
once in regedit edit -search
Type in AOL
Delete EVERYTHING that has AOL on it.
go to program files and rename your AOL folder ( as not to lose anything in the folder)
Reinstall AOl and see what happens.
__________________________________________________
BTW, please dont hold me responiable if anything goes wrong. I have been doing tech work for over 7 years and this is what i would do if i were sitting in front of the computer.
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#8
antiqwidow

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hate to be a pain, but i been there done that , all the way from aol7.0 to aol 9.0 and each time i do the regedit...
then aol seems to work for a few days then right back to square one again....
.i really dont want to change from aol, since it is easy to use with my work n all.. i work from home..
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#9
Remailer

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WEll then you really not going to like my next idea.... Reformat. I'm sorry but i really dont mess with AOL that much...One reason is becasue it takes over your computer. If i think of anything else i will let you know. Again Sorry.
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#10
antiqwidow

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Not a problem , I figured i might have to at the end.. I have been trying other internet services but havent come across any i like yet... i am online roughly 10 hours a day sometimes even longer working and need a reliable one. Any suggestions???
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#11
Remailer

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is cable or dsl avaiable in your area?
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#12
antiqwidow

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unfortunately not
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