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System root problem & BloodhoudW32.EP virus


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#1
Greg J

Greg J

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I am lost in my son's laptop.

His system has BloodhoundW32.EP virus. I have tried all I know and am now faced with the problem of not being able to turn on even in any form of safe mode. When I turn on the system I receive this message:
" Windows could not start because the following file is missing or corrupt -
<Windows root>\system32\hal.dll.
Please re-install a copy of the above."

So now I know of a problem, but don't know how to re-install. I do not have the original XP Home disk, but have a computer with XP Professional V 2002 and another with XP Media Center V2.

What is my next step?

Thanks from a Dad who is lost in the woods.

Greg
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#2
Fenor

Fenor

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Hi Greg J! Welcome to G2G!

Please go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum.

Fenor
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#3
wannabe1

wannabe1

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Unfortunately, the machine must be running for anything to be done in the way of cleaning it up. :whistling:

Can you give us a little more information on your machine, Greg J? Make and model number may be helpful to us. Also, what version of XP is installed...home, pro, or MCE?

wannabe1
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#4
Fenor

Fenor

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Unfortunately, the machine must be running for anything to be done in the way of cleaning it up. :blink:

Pfft... Why let semantics like that stop him?

:whistling:

Fenor
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