[PuffGussy36]

Hi

Here on my work PC, every time I (and my boss for that matter) forward or reply to an e-mail containing my signature the font color goes from black to yellow and the line spacing "after:" defaults to auto (as opposed to 0pts). I'm using Word as my e-mail editor and reader for rich text messages.

I have to reformat my signature every time and it is very inconvenient. How can I get it to stop changing the setting?

My computer here at work is:

IBM/Lenovo ThinkCentre M 8215-DIU
Running Windows XP Pro SP2
Pentium 4 3.00GHz
2.99GHz, 500 MB RAM

My version of Office is 2003

Thank you.

Edited by PuffGussy36, 08 January 2007 - 09:27 AM.

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1. What type of email? Is it POP3 or Exchange?

2. Has this problem always happened? If not, is there anything you remember that happened with the computer just prior, like software, hardware, updates installed?

3. Was your signature created from an HTML image or file?

4. What is your message format set to: HTML or Rich Text?

5. Does the same thing occur if you make Outlook your default mail reader and editor?

Try this:
1. Edit your signature and choose BLACK as the font color (it's probably set to Default).

2. For the line spacing issue, if you are designing your signature in Word, make sure that you press
SHIFT+ENTER at the end of each line of text.

Please post the results, good or bad.

[piper]

1. What type of email? Is it POP3 or Exchange?

2. Has this problem always happened? If not, is there anything you remember that happened with the computer just prior, like software, hardware, updates installed?

3. Was your signature created from an HTML image or file?

4. What is your message format set to: HTML or Rich Text?

5. Does the same thing occur if you make Outlook your default mail reader and editor?

Try this:
1. Edit your signature and choose BLACK as the font color (it's probably set to Default).

2. For the line spacing issue, if you are designing your signature in Word, make sure that you press
SHIFT+ENTER at the end of each line of text.

Please post the results, good or bad.

[PuffGussy36]

Exchange

The problem has not always happened to me but my boss has had an on and off issue with it the only difference is he uses a notebook and docking station and I use a desktop.

My signature was created within Outlook (using tools/options/mail format)

Currently set to hyper text.

Changing to Outlook as editor has no affect.

I ended up deleting my existing signature and creating a new one. I sent an e-mail to myself and then replied to it. The signature's format was not changed in the reply.

I should note that orignally I had a logo inserted as an object/picture. I had to use Word to create the signature in order to do this. I removed the logo from the signature (without using Word to do it) but still had the formatting problem.

Before removing the logo I wasn't having any problems. It was only last week that this started to occur. My boss called our IT people but they were not sure what was happening. I've noticed other users on our network are experiencing the same issue. When I receive a reply or a foward, their signatures have been reformatted as well.

Well as recreating the signature seems to have abated the issue, I'll just have to pay closer attention to when I change my settings should it occur again. Thank you.

[dsenette]

as a note...if you're replying to/forwarding a mail that was sent to you in "rich text" instead of HTML then your signature will get reformatted as Rich text instead of HTML...thereby messing with the way it looks...i've got a particularly snazzy animated signature that (luckily enough for me) actually looks good once the HTML is stripped on a rich text message..just not animated or pretty...but still the same info in the right places

[PuffGussy36]

I think I just figured that out. When sending an replying to myself I had no issues. When replying or forwarding from others (uncertain of their selected format) I have problems. So I began to think it might be them and not me. Thank you for confirming that and saving what hair I have left from being pulled out.

[NetNoodler]

Think I have found a solution to this issue - I had it myself.

My format for sending mesasges was HTML.

When you create signatures... Outlook automatically creates them in your default format (no option to change) - so my sig was HTML.

When replying to a Rich Text message, it was down converting HTML to Rich Text = UGLY.

Upconverting Rich Text to HTML = Nice.

So.. change your default format for sending/forwarding messages to Rich Text
Create your sig (recommend naming with RTF in the title), save
Change default format for sending/replying back to HTML (if so desired)
Make your new RTF sig default.

When you send(or reply/forward) a RTF email, the sig looks as it did when it was designed
When you send an HTML (or reply/forward), the sig gets upconverted to HTML and still looks good.

Problem solved

Edited by NetNoodler, 26 January 2007 - 10:01 AM.

[Kaarthik]

I had the same issue. It is true that the conversion from an HTML signature to a Rich text is the root cause of the problem

I think this should fix it:

After creating your signature in outlook, navigate to this folder (replace ##YOUR USERNAME## with your logged in profile):

C:\Documents and Settings\##YOUR USERNAME##\Application Data\Microsoft\Signatures

If you notice, Outlook would have created a .htm, .rtf and a .txt file for each of your signatures.

They are basically the HTML version, RTF version and the Plain Text version of the signatures that Outlook would use when replying.

Open the RTF and change it the way you would want and that is all.

P.S: Whatever limitations are on RTF when compared with HTML would still remain, but at least you get to control what you want to display when the mail format is different!