[snapsparkchik]

Hello,

The problem I am having is with my work laptop - a new Dell Latitude D620 running XP Pro (service pack 2).

When the computer starts up, I get the following two error messages:
'The instruction at "0x745f2780" referenced memory at "0x00000070". The memory could not be "read".'
'Generic Host Process for Win32 services has encountered a problem and needs to close. We are sorry for the inconvenience.'

I searched Microsoft support and found these articles:
http://support.micro...kb/894391/en-us
http://support.micro....com/kb/894194/

The second article says I should wait for an official Microsoft hotfix, but I'd like this error message to go away if it can be done, as my computer occasionally freezes when the messages pop up. Also, I know there is a way to check to see which updates/hotfixes you have installed, but I can't remember where to find it on my computer.

I recently installed these programs:
AVG free antivirus 7.5
Ad Aware SE Personal
Advanced Web Ranking 30-day trial
Photoshop CS2 30-day trial
Dreamweaver 8 30-day trial

I also disabled Dell's Wireless Network configuration device and enabled the Windows device.

Any help would be much appreciated. Thanks!

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Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Download and install Tune Up 2007 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this

Check the anti virus is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[Retired Tech]

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Download and install Tune Up 2007 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this

Check the anti virus is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[snapsparkchik]

Hi Keith,

Thanks for the super fast reply! I have one question - I may not have access to an XP disk, or if I do it may be an OEM repair only disk. Is there another way to run scannow without the disk?

[Retired Tech]

It will depend on the recovery CD, you can run the scan until it wants the CD, then try the recovery CD, if it needs one you have not got, click skip, if it keeps asking click cancel

Then you could borrow a same version as was originally installed CD

You can run the rest of it

[snapsparkchik]

Ok. I will try this after work and post back later tonight.

[Retired Tech]

Hope it goes well

[snapsparkchik]

Keith,

I tried using an XP recovery CD but was unable to perform the scannow. However, I followed the rest of your steps and they worked! The error messages no longer appear at start-up and the laptop is starting much faster.

I appreciate your help and your quick replies. I know Geeks to Go accepts Paypal donations, would you mind sending me a link please?

[Retired Tech]

Here is the link

http://www.geekstogo...s...dpost&p=459

Thank You for letting me know