[SueTD]

Recently my computer crashed and I was helped by someone on this site to use the steps for "recovery console". I have reinstallation CDs for the Dell Dimension 4700 and used the one that says "Reinstallation CD Microsoft Windows XP Home Edition Including Service Pack 2". Everything came back fine except that the system will not recognize my scanner.

Top of error message box says: Epson Scan: escndv.exe - Unable to Locate Component
In message box (next to the red spot with white X) says: This application failed to start because STI.dll was not found. Re-installing the application may fix this problem.

I have already uninstalled and reinstalled this unit 3 times, following the instructions exactly. The Epson Stylus CX6600 is an All-in-One and it does work on my old computer so I know it is not the unit itself. I don't know if using another one of those reinstallation CDs is the proper way to fix this. The one I most likely would choose says "For Reinstalling V.9X (Capable)/56K Data/Fax Modem Software for Microsoft Windows." It says the contents are: Drivers, Diagnostics and utilities, Online documentation, Modem on hold.

The people from Epson support says it is my system and even if I get a new scanner/printer, it wouldn't work until I fix the system. He thought I may need to reinstall Windows XP entirely. Microsoft and Dell won't help me without a fee (warranty expired) and won't even tell me that if I pay the fee they could guarantee that they could fix it!

Can someone tell me how to get the computer to recognize a scanner now?
Thank you in advance.
Susan

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http://www.dlldump.c...0/download.html

see if this helps

STI.dll thats the download you need

[SueTD]

Sorry it took me so long but I wanted to take some precaution this time before downloading any files. I got a portable USB disk drive to save all my artwork and photos on just in case I did something wrong and crashed my computer again!

I clicked on the link you said I need and saved it. Then when I clicked on it, I have to choose what to open it with and it gives me a warning about possibly damaging my system! I don't want to make the wrong choice so can you tell me what to choose to "open with"?

Thank you.
Sue

[SueTD]

For some reason I did not get an email letting me know that you had responded but I thought I would check it today anyway and found that there was a message from a few days ago. I am not sure what you mean about saving the file in the printer folder. A long time ago, when I started having problems, I made a folder in my documents called Computer help so I usually save things like this in there. Does that make a difference and should I move it?

Anyway, the suggested program to open it with says Internet Explorer. I clicked on that and it gave me an error message. I then clicked on everything by Microsoft (since it said it was made by Microsoft) and anything that has the word Windows but nothing will open it. I tried every program except those that we added for specific purposes like the camera, etc.

I did find where the original sti.dll file is on my computer and can't open that one either. It is in a folder called I386. It gives me the same messages when I try different programs to open it.

What am I doing wrong?

Sue

[SueTD]

I did not try doing a repair from the recovery console from my disk because I don't know which disk to use or how to do it.

Originally when the computer crashed, I had a blue screen. I used the reinstallation CD from Dell as instructed by someone from geeks to go. Everything came back up except being able to use the scanner. Do I put that CD in again even though everything else is working or use another CD from Dell? The one I originally used said Reinstallation CD Microsoft Windows XP Home Edition Including Service Pack 2. I have one that says Reinstalling V.9X (Capable)/56K Data/Fax Modem Software for Microsoft Windows. The contents list Drivers, Diagnostics and Utilities, Online documentation, and Modem on hold. Are those "drivers" for the scanner?

I looked on the task manager as you said to and escndv.exe is not in the processes.

I clicked on the link you posted and downloaded the driver from epson. I don't know how to install this now that I downloaded it. When I clicked on icon that said set up, it said it could not verify where it came from and am I sure I want to install it. Is that the right icon to click on?

Is it going to help to download this if I the escondv.exe isn't listed in the processes? In the folder for Epson, I do have something that says escondv but when I click on it, nothing happens.

When I talked to someone at Epson, they said I have to clear up this problem or else even if I get a new scanner, it wouldn't work. Right now, this scanner will work on my old computer but the black doesn't work so I decided I would need a new All-in-one anyway. I wasn't sure if he meant that any Epson scanner wouldn't work or any scanner. If I install the new HP Photosmart C4150 that I purchased, will it work or do I still need to fix the sti.dll problem?

I hope this isn't too confusing but I seem to have more than one issue that I don't understand how to do.
Sue

[SueTD]

When I uninstalled and reinstalled the All-in-one, I did use the CD that came with the Epson CX6600.

I mentioned the other CD because I thought since the problem wasn't fixed after I did the uninstall and then the reinstall with the Epson CD that maybe the problem was something within the computer that did not reinstall when it was restored.

I printed out the instructions you just posted and will try that next. I will let you know how it goes.

Thanks.
Sue

[SueTD]

Since I felt a little technologically challenged reading your explanation of what to do to fix the problem and that you said it wouldn't hurt to install the new all-in-one from HP, I decided to uninstall all things having to do with Epson and install the HP.

The Epson person had told me that no scanner would work unless I fixed the sti.dll problem but that wasn't true. He must have meant that no Epson scanner would work.

The HP installed and works perfectly without me having to do any of the above mentioned instructions about installing drivers. It really was easier for me to just get a new all-in-one. I was getting really unhappy with Epson anyway since this was not the first one that had some sort of problem after only a year or so.

Thanks so much for all your help.
Sue