Recently my computer crashed and I was helped by someone on this site to use the steps for "recovery console". I have reinstallation CDs for the Dell Dimension 4700 and used the one that says "Reinstallation CD Microsoft Windows XP Home Edition Including Service Pack 2". Everything came back fine except that the system will not recognize my scanner.
Top of error message box says: Epson Scan: escndv.exe - Unable to Locate Component
In message box (next to the red spot with white X) says: This application failed to start because STI.dll was not found. Re-installing the application may fix this problem.
I have already uninstalled and reinstalled this unit 3 times, following the instructions exactly. The Epson Stylus CX6600 is an All-in-One and it does work on my old computer so I know it is not the unit itself. I don't know if using another one of those reinstallation CDs is the proper way to fix this. The one I most likely would choose says "For Reinstalling V.9X (Capable)/56K Data/Fax Modem Software for Microsoft Windows." It says the contents are: Drivers, Diagnostics and utilities, Online documentation, Modem on hold.
The people from Epson support says it is my system and even if I get a new scanner/printer, it wouldn't work until I fix the system. He thought I may need to reinstall Windows XP entirely. Microsoft and Dell won't help me without a fee (warranty expired) and won't even tell me that if I pay the fee they could guarantee that they could fix it!
Can someone tell me how to get the computer to recognize a scanner now?
Thank you in advance.