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Instant Messenger & Explorer 6.0 Problem


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#1
bry7osu

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Hi! Thanks for reviewing my post.

Issue: I have AOL I.M. to run at start-up, I noticed last night that I.M. did not start up right away, so I clicked on the I.M. icon in my quick launch menu. Nothing happened, so I clicked again. Still nothing happened... I hit CTRL-ALT-DLT and had 3 instances running. After ended all 3 I.M.s, Explorer and Outlook would not run (both programs seemed to get hung up).

I have uninstalled and installed I.M. twice and that did not correct the problem. Explorer and Outlook work fine IF I do not try and use I.M., however once I click on I.M. it appears to do nothing (although it appears on the "Close Program" list) and Explorer and Outlook become inoperable until I reboot again. Rebooting also is an issue as "shut down" never completely shuts down and I have to manually turn off the PC. It is probably time for a new PC!!!

Anyway, while looking for answers on the Intranet, I came across your site and was wondering if you might be able to help. I am attaching my hijackthis log. Any help would be greatly appreciated!

Thanks Bryan

P.S. - I use ZoneAlarm for Internet security, Ancestry.com for genealogy research, and smart card reader for personal use.

Logfile of HijackThis v1.99.1
Scan saved at 2:34:22 PM, on 3/31/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\WINMODEM.101\wmexe.exe
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\WINDOWS\SYSTEM\ZONELABS\MINILOG.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\GEMSTRMW.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\EVNTSVC.EXE
C:\PROGRAM FILES\LEXAR\LEXAR USB READER\DISK_MONITOR.EXE
C:\PROGRAM FILES\CARADAS SMART CARD UPDATE\SMARTCARDUPDATE.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZONEALARM.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://lookfor.cc/sp.php?pin=10001
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://lookfor.cc/sp.php?pin=10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://lookfor.cc/sp.php?pin=10001
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Online Plus Internet Services
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_19_0.DLL
O2 - BHO: Control Popups in Internet Explorer - {41353F8B-78CE-48A5-BE44-153ED293D192} - C:\PROGRA~1\POPUPP~1\POPLIB.DLL
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_19_0.DLL
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\PROGRAM FILES\AIM TOOLBAR\AIMBAR.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [RegisterLead] C:\WINDOWS\SYSTEM\REGSVR32 /S C:\WINDOWS\SYSTEM\LTOCX70N.OCX
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [Disk Monitor] C:\Program Files\LEXAR\LEXAR USB Reader\Disk_Monitor.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [SmartCardUpdate] C:\Program Files\Caradas Smart Card Update\SmartCardUpdate.exe
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\RunServices: [winmodem] WINMODEM.101\wmexe.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
O4 - HKLM\..\RunServices: [MiniLog] C:\WINDOWS\SYSTEM\ZONELABS\MINILOG.EXE -service
O4 - HKLM\..\RunServices: [GEMSTRMW] gemstrmw.exe
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: &AIM Search - res://C:\PROGRAM FILES\AIM TOOLBAR\AIMBAR.DLL/aimsearch.htm
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: PopupPopper Control Panel - {3E94F358-9537-4BBA-8D12-D7F8A0136973} - C:\Program Files\PopupPopper\SiteList.exe
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {AFDD01B0-7ABB-11D9-9669-0800200C9A66} (MFInstall Class) - http://c.ancestry.co...l/MFInstall.cab
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#2
user_name

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I don't see anything too suspicious in HijackThis, did you run it in Safe Mode?

Also, are you using Windows 98 (if so, what edition) or ME?
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#3
bry7osu

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Thanks for the fast response! I did not see anything either, but I no expert. I was not in safe mode and my Windows 98 editiion shows second edition, 4.10.2222 A

Thanks again! Bryan
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#4
user_name

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It might just be time for a reformat or an upgrade, list of some specs if you would of the machine itself.


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#5
bry7osu

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I think you're right. It's a no-name PC that a friend built a couple of years ago. It has an AMD-K6 3D processor, 120 MB of RAM, not to mention an older version of Windows. It still functions for what I need it to do now, but I do want to start doing more things that this PC is really too limited to do. I can get by with running gaim for now. Probably get a new PC very soon.

Thanks again for your input!
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#6
user_name

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No problem! Thanks for checking out the GTG forums. Let me know if I can be of any other assistance.
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