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Unable to access programs


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#1
ozaetarj

ozaetarj

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Hi. We wanted to do what was instructed by you folks to do before we can post a log. We downloaded the anti-virus programs that you recommended but when we tried to run them, they would not launch.

We have what we think is a serious infection on our computer. Exe files have disappeared so some programs have become useless. On Internet Explorer, when we click on a link, an error message comes up saying the page is not available. We have run Ewido, Ad-Aware, Spy Sweeper and Avast and they were able to catch and delete some viruses but the problems persist.

We need help! Can we post a Hijack this log without running the programs you recommended first?

Thanks!
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#2
Technical_1

Technical_1

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Hello ozaetarj and welcome to G2G's Malware Forum.

Can we post a Hijack this log without running the programs you recommended first?

Yes. If the others will not work, go ahead and post your Hijack This log from normal mode, if possible.
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