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iTunes could not connect to the iTunes Store...


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#16
kos4

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jiff! i am in desperate need of your help. i am having the exact same problems as hatuttle and grandma deb and i can't get anything to work. i have tried you suggestions, but they definitely don't work. this is the message i get after running the diagnostics:

Microsoft Windows Vista Home Edition (Build 6000)
Sony Corporation PCV-RS620G(UC)
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Current user is not an administrator.
The current local date and time is 2007-12-27 17:49:21.

Video Display Information:

ATI Technologies Inc., RADEON 9200 LE Family (Microsoft Corporation - XDDM)

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {3638A410-A7BB-4C85-A130-EF202FC6F74B}
Description: Intel® PRO/100 VE Network Connection
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Dec 27 10:27:10 2007

Lease Expires: Fri Dec 28 10:27:10 2007

DNS Servers: 192.168.0.1
192.168.0.1
69.51.66.8

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.




help! what do i do now? thanks so much!
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#17
aohoku

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hey jiff,

just wanting to give thanxs to your reply here to Hatuttle cause once i read thru it, did what you told 'em, i now have access to iTunes. now why can't itunes & norton play nicely together?

thanxs!
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#18
DjReggaetonero

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Im having the same problem. Heres My Diagnostics. I'm using McAfee (Antivirus)

Microsoft Windows Vista Home Edition (Build 6000)
HP-Pavilion RT641AA-ABA a1720n
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
Bonjour 1.0.3.1

iTunes Serial Number 9954BBC27804420F

Current user is not an administrator.
The current local date and time is 2008-03-23 14:42:00.
iTunes is not running in safe mode.

Video Display Information

ATI Technologies Inc., ATI Radeon HD 2600 PRO


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {5FFF7437-954A-401D-94B4-4C0CE5CE418A}
Description: Intel® PRO/100 VE Network Connection
IP Address: 10.0.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.1
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
Lease Obtained: Sun Mar 23 12:32:19 2008

Lease Expires: Mon Mar 24 12:32:19 2008

DNS Servers: 10.0.0.1
10.0.0.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 222.221.254.162:3128
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
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#19
superstar

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It seems as though Jiff has already solved this problem on page 1. Please read it.
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#20
hans5

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hey jeff i have the same problem and my diagnostics was
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)


**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {771B506D-138A-4B75-BB21-0CD3DCD0E8C1}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 71.229.68.41
Subnet Mask: 255.255.254.0
Default Gateway: 71.229.68.1
DHCP Enabled: Yes
DHCP Server: 68.87.72.13
Lease Obtained: Fri Jun 06 16:41:43 2008

Lease Expires: Tue Jun 10 16:41:43 2008

DNS Servers: 68.87.72.130
68.87.72.130
68.87.77.130

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.





wat can i do???????
i have never connected to itunes store and i need to to activate some software on my itouch
can u help me pleazzzz
i apreciate it
thanks
hans
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#21
leneaux

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Hi all, I have a different problem, but with the same results "iTunes could not connect to the iTunes store. The network connection has timed out".

When I have run the diagnostic, it says that I have successful connection to the itunes store and apple website access. However, if I try to access the iTunes store, I keep getting the above message. Also, I am unable to access any of the itunes or apple support facilities or forums as I am unable to access the apple web-site either. In itunes, I am able to play my music, and subscribed podcasts are still updating and downloading, it is just access to the store and my account I am unable to get. I do not have Norton anti-virus, which I believe can be a cause.

In internet explorer, if I do a google search on "apple", a list of websites comes up with either a symbol of a tick (AVG safe - This page contains no active threats) , or a question mark (Unknown - AGV Search-Shield was unable to scan this page). Any website relating to Apple computers has the question mark and is unable to be opened up. However, if I go into "Wikipedia - Apple Inc" I can access information about the Apple company, but any links to the Apple website fail with "Internet Explorer cannot display the web page". This is frustrating when I can not even get on to apple to complain!

Last successfully purchased from iTunes store about a week ago, since then have not been able to connect any more. My ISP is bigpond.net (Australian Telstra) and the time on the computer is correct. Have switched firewall on and off, uninstalled and re-installed iTunes (but not through apple, obviously). Since then, have only installed Windows updates, and sp3. Any ideas ???



Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
INTELR AWRDACPI
iTunes 7.6.2.9
QuickTime 7.4.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)

iTunes Serial Number 3797AC072C3508EA

Current user is an administrator.
The current local date and time is 2008-06-16 21:11:35.
iTunes is not running in safe mode.

Video Display Information

RADEON 9200 SE
RADEON 9200 SE - Secondary


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {6B3031AF-3819-4F3F-9393-4F31BB80E104}
Description: SpeedTouch™ USB ADSL RFC1483 - Packet Scheduler Miniport
IP Address: 10.0.0.1
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.138
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
Lease Obtained: Mon Jun 16 20:16:12 2008

Lease Expires: Mon Jun 16 22:16:12 2008

DNS Servers: 10.0.0.138
10.0.0.138

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-06-16 09:22:56.
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#22
ophi

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hmm, i can't connect to itunes, but when i run diagnostics, it says connection attempt was successful.

this is my first ipod, so i really am quite clueless.. help please!

________________________________
Microsoft Windows Vista Professional (Build 6000)
LENOVO 8811BP9
iTunes 7.6.2.9
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)

iTunes Serial Number 81B478D4457542BB

Current user is not an administrator.
The current local date and time is 2008-07-02 11:54:27.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Intel® Q965/Q963 Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {7914DCCA-FF57-489E-ACE5-854ABF553071}
Description: Linksys Wireless-G USB Network Adapter #2
IP Address: 192.168.200.10
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.200.2
DHCP Enabled: Yes
DHCP Server: 192.168.200.2
Lease Obtained: Wed Jul 02 09:18:00 2008

Lease Expires: Sat Jul 05 09:18:00 2008

DNS Servers: 202.73.47.34
202.73.47.34
202.73.37.3

Adapter Name: {482F4E03-CB94-4B93-B392-0C2DA83E0FE4}
Description: Intel® 82566DM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
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#23
K-ski

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I am also getting this same error message. I am running v7 on Vista. I have done everything suggested on apple's website, and also on the previous posts here, but nothing will work. I used to be able to use the itunes store fine on this computer, and I haven't done anything different to it. I'm using Trend Micro PC-cillin Internet Security 2007 and did put an exception in the firewall for itunes. Windows firewall is also off. This is so frustrating. Please help!!

Here are my diagnostics:

--------------------------------------------------------------------------------------------------------------------------
Microsoft Windows Vista Home Edition (Build 6000)
Dell Inc Dimension E521
iTunes 7.7.0.43
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.0.33
Bonjour 1.0.4.12 (118.4)

iTunes Serial Number 45B4CC5378E6A04C

Current user is not an administrator.
The current local date and time is 2008-07-18 11:46:23.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 6150 LE


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {1C1F02ED-1EB6-49A1-A18F-5ACAFB30C44A}
Description: Linksys Wireless-N USB Network Adapter WUSB300N
IP Address: 192.168.1.104
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Jul 18 11:38:30 2008

Lease Expires: Sat Jul 19 11:38:30 2008

DNS Servers: 66.82.4.8
66.82.4.8

Adapter Name: {B186AA90-3CB2-4DBF-A499-4E81D3B8B1B9}
Description: Broadcom 440x 10/100 Integrated Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-07-17 14:35:19.


**** iPod/iPhone Connectivity Tests ****

iPodService 7.7.0.43 is currently running.
iTunesHelper 7.7.0.43 is currently running.
Apple Mobile Device service 2.0.28.0 is currently running.

Universal Serial Bus Controllers:

Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Device Not Currently Connected:

Fifth Generation iPod (iPod with video)
Serial Number: 8L648441V9M

**** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.
-----------------------------------------------------------------------------------------------------------------------------


Please help! I want this fixed so bad!!! Thanks.
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#24
rifter

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We figured out a way to get around this latest set of errors, for Vista users.

Go to itunes. By default, it installs to c:\program files\itunes. (the shortcut link will not work).

Right click on the file, and go to properties.

Click on the compatiblity tab.

Click on the checkbox for run this program in compatiblity mode for:. By default it will go to Windows XP (Service Pack 2). That is fine.

Click ok, and then run Itunes. That allowed us to access the Itunes store.
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#25
ms. mary strawberry

ms. mary strawberry

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wher is the compatiblity tab?
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#26
ms. mary strawberry

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Microsoft Windows Vista Home Edition Service Pack 1 (Build 6001)
HP-Pavilion RK573AA-ABA a1710n
iTunes 7.1.1.5

Current user is not an administrator.

Network Adapter Information

Adapter Name: {65CB202F-C53A-47EC-A58C-BF660DF2134C}
Description: NVIDIA nForce Networking Controller
IP Address: 71.81.64.20
Subnet Mask: 255.255.252.0
Default Gateway: 71.81.64.1
DHCP Enabled: Yes
DHCP Server: 68.114.37.12
Lease Obtained: Thu Sep 04 01:48:16 2008

Lease Expires: Thu Sep 04 06:52:39 2008

DNS Servers: 24.217.0.5
24.217.201.67

Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.


anyone wanna give it a try?
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#27
greschel

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Hey Jiff,

I was wondering if you could help me, since you seem to be so knowledgeable about these things...

I'm having trouble buying things from the iTunes store. I've run the diagnostics, and the issue isn't connecting, but getting a SECURE connection. I'm getting this error message: Posted Image. There are instructions to fix it at Apple's website, which I've followed to the dot, but it isn't making any difference. Apparently an SSL 3.0 or TLS 1.0 needs to be enabled...but I've checked over and over, and both ARE enabled on my computer. I still keep receiving the error message.

I even tried installing the new iTunes (version 8), since their help site said it was version 7 that was having problems. Didn't help at all.

The problem only just started maybe a week or two ago. Before then, I had no problem making purchases. The only thing I can think of that's changed since then is that my school network has switched over to a client program called Odyssey Client. Some of the network settings I'm sure are being controlled by an outside administrator, but I should be able to enable iTunes on my own computer, right?

Help! I'm desperate to buy more music!
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#28
gened9

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I am having the same problem and I've tried everything Apple suggests. I have CA firewall and it is disabled.


Error: iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure you internet connection is active and try again.


I have Windows XP, iTunes 8.01.11

Any suggestions?

Edited by gened9, 08 November 2008 - 10:04 AM.

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#29
margaretlambert

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Hi Jiff,
I seem to be having the same type of problem with my iTunes. When I try to open up the iTunes Store and the Genius application I get a message that says, "iTunes could not connect to the iTunes Store. The Network connection has timed out." I'm working from a Windows Vista with Norton but I can't open the Norton program to change my firewall. I've clicked OPEN and RUN AS ADMINISTRATOR but neither actually opens the program. Do you think you can help me?

Edited by margaretlambert, 13 December 2008 - 06:34 PM.

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#30
jsef120

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if your having problem on Norton

use McAfee ^^ simple and effective

Edited by jsef120, 13 December 2008 - 07:59 PM.

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