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iTunes could not connect to the iTunes Store...


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#31
cmsu34

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Hi I'm having the same issues. I've tried:

-turning off the windows firewall
-uninstalling AVG
-uninstalling itunes
-re-installing itunes
-changed the "host" drive to "backup-host"
-Go to itunes. By default, it installs to c:\program files\itunes. (the shortcut link will not work).
Right click on the file, and go to properties.
Click on the compatiblity tab.
Click on the checkbox for run this program in compatiblity mode for:. By default it will go to Windows XP (Service Pack 2). That is fine.
Click ok, and then run Itunes. That allowed us to access the Itunes store.
-Open up the "Internet Options" control panel
Click on the "Connections" tab
Click "LAN Settings"
Uncheck all of the boxes

I'm stuck please help!!!!!
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#32
cmsu34

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Sorry to be a pain but I have a $300 paper wieght right now so any/all advice is appreciated!
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#33
arvinder

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if you are still having this issue. Here is how I managed to fix it.


go to your IE >> TOOLS >> INTERNET OPTIONS >> CONNECTIONS >> LAN SETTINGS

UNCHECK the option "Automatically Detect Setting"


Took me 2 days to figure this out.
ARRRGH

I guess this option is checked by default now.

Arvinder
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#34
bunkie68

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I've just noticed this problem with my computer. I'm using Windows XP, I use Firefox as my browser (have done for some time now, so this isn't a new thing), and I've run diagnostics on iTunes. It verified my network interfaces and internet connection, and said a secure link to iTunes failed. When I clicked "help" next to that, I got the suggestion to clear my DNS cache. I tried doing that manually, and received the message, "Could not flush the DNS Resolver Cache: Function failed during execution."

Here's what the diagnostics said:

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Dimension 8400
iTunes 8.1.0.52
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 0C500E3B70F7ED8A

Current user is an administrator.
The current local date and time is 2009-04-10 19:34:48.
iTunes is not running in safe mode.

Video Display Information

NVIDIA GeForce 6800


**** External Plug-ins Information ****

Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 0.0.2
Plug-in File Version: 3.0.2.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {DC8357E5-0D8C-4E53-84A5-BB5A6631678F}
Description: Linksys WUSB600N Dual-Band Wireless-N USB Network Adapter - Packet Scheduler Miniport
IP Address: 192.168.1.65
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Fri Apr 10 12:22:31 2009

Lease Expires: Sat Apr 11 12:22:31 2009

DNS Servers: 192.168.1.254
192.168.1.254

Adapter Name: {8BF767BC-2BB8-402E-91AD-E04B921AACFE}
Description: Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sun Feb 22 19:23:00 2009

Lease Expires: Mon Feb 23 19:23:00 2009

DNS Servers:

Adapter Name: {A32AF959-C42B-456F-B96F-9696F2AA5D59}
Description: 3Com 3C905TX-based Ethernet Adapter (Generic) - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.100.100
Lease Obtained: Fri Nov 10 14:20:12 2006

Lease Expires: Sat Nov 11 14:20:12 2006

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection could not be made.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be made.
Last successful store access was 2009-03-16 21:15:37.


What else can I try? I have online protection through my DSL provider, and I've tried to update it to McAfee per the message I've gotten from them. When I try, I get a message that the McAfee software can't be downloaded because they're having trouble accessing the internet, please make sure your computer is connected to the internet and try again. :) I'm posting here, so clearly I'm connected to the Internet! I've changed to wireless internet in recent months, but I've downloaded things from iTunes since then, and the signal is strong and my router shows I'm connected.

Any help would be appreciated!

Edited by bunkie68, 10 April 2009 - 06:38 PM.

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#35
westham1980

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Hi Jiff,

I just created an account to say thanks for the helpful and friendly advice that you gave to Hatuttle. My cousin has been tearing her hair out at trying to figure out the iTunes problem and with your knowledge and experience, we have now disabled Norton so iTunes store runs!
Many thanks and I shall perhaps put a question to you myself (it's regarding overheating but I'll stick that in another more suitable place on this website) First time visitor and it gets a big thumbs up from me!

Thanks,
Ben
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#36
Martdani1233

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jiff! i need of your help please. i am having the exact same problems as everyone else. i have tried you suggestions, but they definitely don't work. this is the message i get after running the diagnostics:

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Gateway E-3600
iTunes 7.6.2.9
QuickTime 7.4.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)

iTunes Serial Number 397F5BE7B67C6542

Current user is an administrator.
The current local date and time is 2009-08-08 12:56:26.
iTunes is not running in safe mode.

Video Display Information

NVIDIA GeForce2 MX 400


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {8072720C-3894-44BC-84CB-640BD42D3BAB}
Description: Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Aug 08 12:18:15 2009

Lease Expires: Sat Aug 08 14:18:15 2009

DNS Servers: 207.69.188.186
207.69.188.186
207.69.188.187

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: localhost:7171
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.



please tell me what to do.... i leave for my college in 10hrs... i dont want to leave with NO MUSIC!! lol
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#37
likeafeather

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Hi Jiff,
I am having the same problem of not being able to connect the iTunes to the iTunes store.
My room-mate at the dorm University also downloaded the latest iTunes version but wasn't able to connect to the iTunes store. I checked if it was my Norton Anti-virus firewall on my pc...and followed and did what you had recommended the previous users who had problems (Heather). My room-mate doesn't have an anti-virus program loaded on his laptop but isn't able to be connect to the iTunes store.
This is the result I get when I run the Diagnostics test for iTunes:

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
TOSHIBA Satellite L500
iTunes 9.0.1.8
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 98C2666D5B24FDB6

Current user is not an administrator.
The current local date and time is 2009-09-30 00:17:21.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 3c799c86253d5259d3e068860459d356

iPodService 9.0.1.8 is currently running.
iTunesHelper 9.0.1.8 is currently running.
Apple Mobile Device Service not found.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {CA060D7F-F4DE-4994-9275-F7681CF512D6}
Description: Realtek RTL8192E Wireless LAN 802.11n PCI-E NIC
IP Address: 24.186.46.164
Subnet Mask: 255.255.252.0
Default Gateway: 24.186.44.1
DHCP Enabled: Yes
DHCP Server: 167.206.7.171
Lease Obtained: Wed Sep 30 00:17:08 2009

Lease Expires: Wed Sep 30 00:22:08 2009

DNS Servers: 10.240.205.161
10.240.205.161
10.240.205.162

Adapter Name: {D57EF487-9E9D-4432-A3F6-09941DBAC9B7}
Description: Realtek RTL8102/8103 Family PCI-E FE NIC
IP Address: 216.87.121.144
Subnet Mask: 255.255.254.0
Default Gateway: 216.87.120.1
DHCP Enabled: Yes
DHCP Server: 216.87.96.66
Lease Obtained: Tue Sep 29 23:38:55 2009

Lease Expires: Wed Sep 30 23:38:55 2009

DNS Servers: 216.87.96.66
216.87.96.66
216.87.96.99

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection was reset.
Connection attempt to iTunes Store was unsuccessful.
The network connection was reset.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-09-26 11:46:03.


I got this pc on the 25th and was able to log into the iTunes store while I was home. When I came back to School on monday; the iTunes store wouldn't open in my dorm or the library (WiFi connections).
Help!

Ash
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#38
likeafeather

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Hi Jiff,
I am having the same problem of not being able to connect the iTunes to the iTunes store.
My room-mate at the dorm University also downloaded the latest iTunes version but wasn't able to connect to the iTunes store. I checked if it was my Norton Anti-virus firewall on my pc...and followed and did what you had recommended the previous users who had problems (Heather). My room-mate doesn't have an anti-virus program loaded on his laptop but isn't able to be connect to the iTunes store.
This is the result I get when I run the Diagnostics test for iTunes:

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
TOSHIBA Satellite L500
iTunes 9.0.1.8
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 98C2666D5B24FDB6

Current user is not an administrator.
The current local date and time is 2009-09-30 00:17:21.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 3c799c86253d5259d3e068860459d356

iPodService 9.0.1.8 is currently running.
iTunesHelper 9.0.1.8 is currently running.
Apple Mobile Device Service not found.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {CA060D7F-F4DE-4994-9275-F7681CF512D6}
Description: Realtek RTL8192E Wireless LAN 802.11n PCI-E NIC
IP Address: 24.186.46.164
Subnet Mask: 255.255.252.0
Default Gateway: 24.186.44.1
DHCP Enabled: Yes
DHCP Server: 167.206.7.171
Lease Obtained: Wed Sep 30 00:17:08 2009

Lease Expires: Wed Sep 30 00:22:08 2009

DNS Servers: 10.240.205.161
10.240.205.161
10.240.205.162

Adapter Name: {D57EF487-9E9D-4432-A3F6-09941DBAC9B7}
Description: Realtek RTL8102/8103 Family PCI-E FE NIC
IP Address: 216.87.121.144
Subnet Mask: 255.255.254.0
Default Gateway: 216.87.120.1
DHCP Enabled: Yes
DHCP Server: 216.87.96.66
Lease Obtained: Tue Sep 29 23:38:55 2009

Lease Expires: Wed Sep 30 23:38:55 2009

DNS Servers: 216.87.96.66
216.87.96.66
216.87.96.99

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection was reset.
Connection attempt to iTunes Store was unsuccessful.
The network connection was reset.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-09-26 11:46:03.


I got this pc on the 25th and was able to log into the iTunes store while I was home. When I came back to School on monday; the iTunes store wouldn't open in my dorm or the library (WiFi connections).
Help!

Ash
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#39
Truman05

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Jiff,

When i try to get onto itunes store it says itunes cannot connect to itunes store. Make sure your network connection is active and try again.

I ran the diagnosis already and this is what i got:

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
GATEWAY T3990
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 157CB6DEBB213DC3

Current user is an administrator.
The current local date and time is 2009-12-29 23:24:20.
iTunes is not running in safe mode.

Video Display Information

Intel® 82865G Graphics Controller


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {9058C583-F277-4AC8-9D54-16C4744FEF93}
Description: Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.0.173
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Dec 29 16:41:01 2009

Lease Expires: Wed Dec 30 16:41:01 2009

DNS Servers: 192.168.0.1
192.168.0.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-12-11 17:18:06.


**** CD/DVD Drive Tests ****

LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),

E: ATAPI DVD A DH20A4H, Rev QP53
Drive is empty.



**** iPod/iPhone Connectivity Tests ****

iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

Universal Serial Bus Controllers:

Intel® 82801EB USB Universal Host Controller - 24D2. Device is working properly.
Intel® 82801EB USB Universal Host Controller - 24D4. Device is working properly.
Intel® 82801EB USB Universal Host Controller - 24D7. Device is working properly.
Intel® 82801EB USB2 Enhanced Host Controller - 24DD. Device is working properly.
Intel® 82801EB USB Universal Host Controller - 24DE. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

Truman, iPod touch running firmware version 2.2.1
Serial Number: 9C911HZ7201


**** iPhone/iPod Touch Sync Tests ****

Sync tests completed successfully.
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#40
etienbjel

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(I know this reply is a bit late but...) Was struggling with this same problem and figured it out, surprisingly with Apple's help.

http://support.apple.com/kb/TS1814

I also put in all the exclusions in my firewall as per apples advice, and follwed the instructions exactly. It only worked after doing the steps provided in the link above.

Hope that helps anyone who came across this post lookin for help.

Ryan
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#41
etienbjel

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(I know this reply is a bit late but...) Was struggling with this same problem and figured it out, surprisingly with Apple's help.

http://support.apple.com/kb/TS1814

I also put in all the exclusions in my firewall as per apples advice, and follwed the instructions exactly. It only worked after doing the steps provided in the link above.

Hope that helps anyone who came across this post lookin for help.

Ryan


Amazing! This also fixed my youtube app problem! Successsss!!!
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#42
TAH1

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Hi,

I am having the exact same problem, can someone help me? its driving me up the wall!


Ive done this:

Microsoft Windows Vista Home Premium Edition (Build 6000)
Hewlett-Packard MCP65
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 0362B7261B287A88

Current user is not an administrator.
The current local date and time is 2010-02-13 11:29:52.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 8400M GS


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {99988AE8-2743-4525-8095-9BA8A6F127F6}
Description: Broadcom 802.11a/b/g WLAN
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Feb 13 10:39:39 2010

Lease Expires: Sat Feb 13 15:39:39 2010

DNS Servers: 208.67.222.222
208.67.222.222
208.67.220.220

Adapter Name: {F472B134-54D1-41E2-BBD5-77B962EBF9C6}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 13:00:00 1970

Lease Expires: Thu Jan 01 13:00:00 1970

DNS Servers:

Adapter Name: {DB6BF978-575E-4B63-802F-9DCF71A5F6B6}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 121.73.252.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 13:00:00 1970

Lease Expires: Thu Jan 01 13:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-02-11 21:48:01.


**** iPod/iPhone Connectivity Tests ****

iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

Universal Serial Bus Controllers:

Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Connected Device Information:

Terri’s iPod, iPod touch running firmware version 3.1.2
Serial Number: 9C951CCM6K2


**** iPhone/iPod Touch Sync Tests ****

Sync tests completed successfully.
:)
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#43
kamilkadze1

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Hi all, i have one problem that i cannot solve...

iTunes could not connect to the iTunes store. Make sure your network connection is active and try again.

I have internet connection (or how can I post here...) and i dont know what to do

please help me with this..

---------------------------------------------------------------------------------

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard HP Compaq nx7400 (EY252EA#AKR)
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 41E3A53A782878D0

Current user is an administrator.
The current local date and time is 2010-03-30 20:33:49.
iTunes is not running in safe mode.

Video Display Information

Mobile Intel® 945 Express Chipset Family
Mobile Intel® 945 Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {BC37D22B-222C-4FAC-9D50-43379C2FC62C}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address: 188.167.33.225
Subnet Mask: 255.255.254.0
Default Gateway: 188.167.32.1
DHCP Enabled: Yes
DHCP Server: 217.23.240.20
Lease Obtained: Tue Mar 30 19:17:17 2010

Lease Expires: Fri Apr 02 14:03:26 2010

DNS Servers: 195.34.133.21
195.34.133.21
212.186.211.21

Adapter Name: {E516ED1D-786F-4CC8-9ACC-F233C5FA6F1F}
Description: Intel® PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Jan 09 14:05:03 2010

Lease Expires: Sun Jan 10 14:05:03 2010

DNS Servers:

Active Connection: Pripojenie pomocou lokálnej počítačovej siete (LAN)
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: proxy:8080
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple website was unsuccessful.
The network connection could not be established.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be established.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be established.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be established.
iTunes has never successfully accessed iTunes store.



**** CD/DVD Drive Tests ****

LowerFilters: Pfc (2.5.0.205),
UpperFilters: GEARAspiWDM (2.2.0.1),

G: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.



**** iPod/iPhone Connectivity Tests ****

iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

Universal Serial Bus Controllers:

Standard OpenHCD USB Host Controller
Standard Enhanced PCI to USB Host Controller
Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Most Recent Device Not Currently Connected:

iPhone 3GS running firmware version 3.1.3
Serial Number: 88010CWK3NR

**** iPhone/iPod touch Sync Tests ****

No iPhone or iPod found.






and i havent got noron + all firewalls off

Edited by kamilkadze1, 30 March 2010 - 12:40 PM.

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#44
dekson5

dekson5

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Hi Grandma Deb,

To keep things clean it is helpful to start a new topic even if your problem is similar.

With that said your problem looks very similar to hatuttle's problem. After taking a quick look at your log, my guess is that you are running Norton and the firewall is blocking it. If this is the case, all you need to do is add iTunes to your exception list. For help adding iTunes to your exception list have a look at the link that applies to you:

How to add a firewall rule to Norton Internet Security or Norton Personal Firewall 1.0, 2.0, and 2.5
How to add a firewall rule to Norton Internet Security or Norton Personal Firewall 3.0 and 4.0

Try to add iTunes to your exception list. If you can get it added try to run iTunes Store again to see if it works. If you can't get it running, please start a new topic of your own and I would be more than happy to try to help you get your store running :)

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#45
mswartz

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Every Friday I get the exact same message and I want it to STOP (it screws up my shuffle). I have no problems connecting to the iTunes store when I need to. This problem didn't start until I redeemed an iTunes gift card, because I had never purchased from then until that time. I have the following parameters set that I thought might have something to do with this, so under:

Edit | Preferences | General
The "Check for updates automatically" box is unchecked

and

Edit | Preferences | Parental Control
The "Disable" "iTunes Store" box is checked

However, even with the above set as such every Friday I get the message. I even checked to see if I could find a registry setting to correct the issue but I couldn't find one that was obvious, any help would be appreciated. I know it sounds trivial but I don't like my shuffle messed up.
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