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iTunes could not connect to the iTunes Store...


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#46
SonyCiccone

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Hi Jiff,
I hope that your family emergency has resolved itself in a good manner. I know how troubling they can be: in November, I underwent brain surgery to remove an "acoustic neuroma" tumor, but am doing well now.
I read your exchanges with Heather and was wondering if you can help me with a similar iTunes problem. I had been able to purchase and download songs and video from iTunes until 4/1/10. From that point on, everytime I try to do that, I get the following message: "iTunes could not connect to the iTunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."
I am using a Toshiba laptop bought last August. It uses Windows Vista, has an excellent wireless signal from my modem, and - as you can see - can connect everywhere else online. I have spent hours - literally - trying one thing after another, including Apple's non-support phone and e-mail contacts. I guess the bigger the company, the less they care about customer service.
I have turned off the Windows firewall in case it was conflicting with my Panda security system's firewall, but it didn't help either, and it hadn't been a problem prior to 4/1.
Can you please help me? It would be greatly appreciated. Thanks. SonyCiccone :) :)
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#47
vjdpene_tester

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I had faced the same issue I had Itunes installed in my computer (win Vista). Everything was working fine I was able to connect to Itunes store and download music etc. But after I uninstalled Symantec AV I noticed I couldn't connect to Itunes store. I tried everything, Upgraded itunes to the latest version,changed hostfile entry, added exception in windows firewall, turned off firewall, made changes to parent control enabled/disabled allow access to itunes U. But still found no fix I kept getting the same error.

Finally I thought I would try this. I figured this is to do something with the user profile to test this I created a new profile (user account in windows). I give this account admin rights launched itunes. As expected everything is working fine. I recently brought Iphone wanted to register so this is a quick fix to get staretd. I switch between the two user accounts to transfer music and download music.

I hope this helps !

-Vj
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#48
ya boy

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ya boy
my itunes store wont open it says make sure your network connection is active and try again can you help me with this problem please
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#49
GreedyTurbo529

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I keep getting the failed to connect message too.

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc XPS 630i
iTunes 9.1.1.12
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.1.3
Apple Mobile Device Driver not found.
Bonjour 2.0.1.2 (214.3)

iTunes Serial Number 5CF28A1D4FE3A225

Current user is an administrator.
The current local date and time is 2010-05-25 19:41:04.
iTunes is not running in safe mode.

Video Display Information

ATI Radeon HD 4870


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 9.1.1.12 is currently running.
iTunesHelper 9.1.1.12 is currently running.
Apple Mobile Device service 3.0.1.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {9F1F22BF-71B2-4A2A-914C-4218E14D3333}
Description: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
IP Address: 192.168.1.6
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Tue May 25 19:11:03 2010

Lease Expires: Tue May 25 20:11:03 2010

DNS Servers: 192.168.1.254
192.168.1.254

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:5555

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808).
Last successful store access was 2010-04-23 13:23:47.

Anyone know whats up? Im so confused.
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#50
Sara_S

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my store is not working also I did a diagnostics and heres what it said:

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
HP-Pavilion FQ569AA-ABA a6755y
iTunes 9.1.1.12
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.1.3
Apple Mobile Device Driver 1.45.0.0
Bonjour 2.0.1.2 (214.3)

iTunes Serial Number 7B4DA689DBAF5CBC

Current user is not an administrator.
The current local date and time is 2010-05-26 16:28:25.
iTunes is not running in safe mode.

Video Display Information

ATI Technologies Inc., ATI Radeon HD 3200 Graphics


**** External Plug-ins Information ****


Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 0.0.2
Plug-in File Version: 3.0.2.0
Plug-in Path: C:\Program Files (x86)\iTunes\Plug-ins\itw_scrobbler.dll

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {2670CD36-74B0-494C-8B4A-50FBD9C82B8F}
Description: Atheros 802.11 a/b/g/n Dualband Wireless Network Module
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Adapter Name: {C823257C-D569-41D5-9884-9996DED95CB7}
Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
IP Address: 192.168.254.1
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.254.254
DHCP Enabled: Yes
DHCP Server: 192.168.254.254
Lease Obtained: Wed May 26 13:05:33 2010

Lease Expires: Wed May 26 13:05:32 2010

DNS Servers: 192.168.254.254
192.168.254.254

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:5555
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-03-06 20:12:44.


**** CD/DVD Drive Tests ****

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),

E: HL-DT-ST DVD-RAM GH15L, Rev FD6E
Drive is empty.



**** iPod/iPhone Connectivity Tests ****

iPodService 9.1.1.12 is currently running.
iTunesHelper 9.1.1.12 is currently running.
Apple Mobile Device service 3.0.1.0 is currently running.

Universal Serial Bus Controllers:

Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Most Recent Device Not Currently Connected:

iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: YM8468XK5B9

**** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.
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#51
RenownOne

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I have iTunes installed, and each time I try to connect to the iTunes store i recieve the message:

<b>iTunes could not connect to the iTunes store. The network connection was refused.</b>

Make sure your network settings are correct and your network settings are active, then try again.


I have tried EVERYTHING suggested by iTunes support and Microsoft support. Any help would be very appreciated.
H. Tuttle


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#52
RenownOne

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I had the same problem and it actually had to do with the Internet Explorer settings. This should fix the problem. You have to reset your Internet Explorer settings.
1.Open Internet Explorer
2.Click the "Tools" Tab
3.Click "Internet Options"
4.Click the "Advanced" Tab
5.Click "Reset"
6.Lastly Click "OK"
Now you can close the Internet Explorer and you should have no problem logging onto the Istore!
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#53
Brynne

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THIS WORKS!!!!!!!

iTunes uses windows internet connection options.



Open Internet Explorer
Select "Tools" menu "Internet Options" item
Select "Connections" Tab and click the "LAN Settings" button
Uncheck "Use a proxy server for your LAN"

Edited by Brynne, 01 October 2010 - 04:13 PM.

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#54
Jon0724

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Microsoft Windows 7 Starter Edition (Build 7600)
TOSHIBA TOSHIBA NB255
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number DAFD1F26C4380EF9

Current user is not an administrator.
The current local date and time is 2011-02-09 15:03:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is not supported. (16005)

Video Display Information

Intel Corporation, Intel® Graphics Media Accelerator 3150
Intel Corporation, Intel® Graphics Media Accelerator 3150


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {43F44014-D67D-44AD-9161-766DF467AF60}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Adapter Name: {6469C5D8-C107-41A5-8549-68458E8FE4EF}
Description: Atheros AR9285 Wireless Network Adapter
IP Address: 192.168.1.110
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Feb 09 13:32:22 2011

Lease Expires: Thu Feb 10 13:32:22 2011

DNS Servers: 192.168.2.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2010-10-01 08:23:48.


**** Device Connectivity Tests ****

iPodService 10.1.2.17 is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel® N10/ICH7 Family USB Universal Host Controller - 27C8. Device is working properly.
Intel® N10/ICH7 Family USB Universal Host Controller - 27C9. Device is working properly.
Intel® N10/ICH7 Family USB Universal Host Controller - 27CA. Device is working properly.
Intel® N10/ICH7 Family USB Universal Host Controller - 27CB. Device is working properly.
Intel® N10/ICH7 Family USB2 Enhanced Host Controller - 27CC. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

iPod touch, iPod touch (4th generation) running firmware version 4.2.1
Serial Number: CCQF44TCDCPC


**** Device Sync Tests ****

Sync tests completed successfully.
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#55
Log2

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@Jon0724: You should really start a new topic if you are experiencing your own Issue, however, from reading your Diags, iTunes is blocked in your Windows firewall
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#56
pumpkinsq

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Microsoft Windows 7 Home Premium Edition (Build 7600)
SAMSUNG ELECTRONICS CO., LTD. R530/R730
iTunes 10.3.1.55

Current user is not an administrator.
The current local date and time is 2011-06-19 15:37:42.
iTunes is not running in safe mode.
WebKit-accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.3.1.55 is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information
Lease Obtained: Sun Jun 19 14:40:41 2011

Lease Expires: Mon Jun 20 14:40:41 2011

DNS Servers: 192.168.1.254

Adapter Name: {95DE52F9-5E06-47C9-BE22-4B7FE2603F77}
Description: Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple website was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-19 15:37:18.


I have the same problem. Tried everything, disabled all firewalls and changed the LAN settings and all recommended things on the internet and still getting the same issue. (err=8007) when downloading apps off of iTunes. I've reinstalled it and everything and now just very frustrated with it, especially as apple support seems to have no suggestions. Above are the results of the diagnostic test, which tells me that a 'Secure link to the itunes store failed' and when items get partly through downloading and fail, the message 'Could not connect to the server to download [app] Please check the status of your Internet connection in your web browser' and it is connected. HELP please!!
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