I hope that your family emergency has resolved itself in a good manner. I know how troubling they can be: in November, I underwent brain surgery to remove an "acoustic neuroma" tumor, but am doing well now.
I read your exchanges with Heather and was wondering if you can help me with a similar iTunes problem. I had been able to purchase and download songs and video from iTunes until 4/1/10. From that point on, everytime I try to do that, I get the following message: "iTunes could not connect to the iTunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."
I am using a Toshiba laptop bought last August. It uses Windows Vista, has an excellent wireless signal from my modem, and - as you can see - can connect everywhere else online. I have spent hours - literally - trying one thing after another, including Apple's non-support phone and e-mail contacts. I guess the bigger the company, the less they care about customer service.
I have turned off the Windows firewall in case it was conflicting with my Panda security system's firewall, but it didn't help either, and it hadn't been a problem prior to 4/1.
Can you please help me? It would be greatly appreciated. Thanks. SonyCiccone