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every time i defrag/disk cleanup my comp crashes


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#16
Guest_rushin1nd_*

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no your not finished ill inform a moderator
and he can take it from here
and if its possible to borrow a xp cd with a product key that would ok

but first we see what the moderator has any ways to work around and fix your problem
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#17
Guest_rushin1nd_*

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You might have file that crashes disk clean-up
To find out this is what you could do to check for it
Open disk clean-up
Uncheck all the boxes except [b]TEMPORARY FILES[b/]
Run disk clean-up
if it crashes then thats the problem
If it does not then try to do the same for

[b]Program files
Temporary Internet Files
Offline Web Pages
Recycle Bin
Web Client/Publisher Temporary Files
Compressed Old Files
Catalog Files For The Content Indexer[b/]

Then if it is Temporary folder you can navigate to it
using explore

Right click on start
click on explore

The following should be open

Local disk(C:)
Documents and setting
Administator
Now click on the + on local settings
Open Temp
In that folder do you see any file that should not be there
If you do then dont delete it just yet but post the type of file on your next posting
If you want post a snap shot of that folder try this
On your keyboard look for print screen key it should be between scroll lock and F12
with the temp folder open hit print screen
now open paint
click edit
click past your temp folder should appear
click save as and name TEMP FOLDER it then your next posting add attachment then browse to the folder you name
This will give us an idea whats in your temporary folder

Edited by rushin1nd, 16 January 2007 - 06:36 PM.

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#18
peterm

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restart in safe mode turn off any screen savers
run defrag then run disk cleanup
then reboot to normal mode
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#19
hannahjay

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thanks guys,

i havent actually had a chance to do anything for last few days....been hideously busy.

i will try and sit my a** down with my laptop and go through the last two things youve told me to do tomorrow (friday) night.

thanks, H xxx
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#20
hannahjay

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hey, finally found time to turn laptop back on!

rushin1nd - i did what you said, unchecked all the boxes and went through them one by one, it was all fine till i did it with only 'compress old files' checked. it ran for a min or so then crashed. should i still do the rest of your post? (is, right click on start, click on explore etc etc.....??)

peterm - i dont know how to restart in safe mode? i dont have any screen saver on. and i dont know how to reboot to normal mode?! should i still do it? and if so, how?!

thanks Hxxx
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#21
hannahjay

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hey, finally found time to turn laptop back on!

rushin1nd - i did what you said, unchecked all the boxes and went through them one by one, it was all fine till i did it with only 'compress old files' checked. it ran for a min or so then crashed. should i still do the rest of your post? (ie, right click on start, click on explore etc etc.....??)

peterm - i dont know how to restart in safe mode? i dont have any screen saver on. and i dont know how to reboot to normal mode?! should i still do it? and if so, how?!

thanks Hxxx

Edited by hannahjay, 22 January 2007 - 05:48 PM.

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#22
Retired Tech

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Press the power button and keep tapping F8 until you get options, select safe mode, press enter then select the administrator account, password is usually blank if asked

Normal mode is just when the computer boots and loads to the desktop or you restart the PC
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#23
Guest_rushin1nd_*

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ok go back to disk clean-up

click on compress old files

then click on options

try changing the number of days

to compress files or keep trying try different number of days

click ok then yes to confirm

this is my solution if it works

maybe kieth or peter have a more permanent one

good luck
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#24
peterm

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your doing fine rushin 1nd
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#25
hannahjay

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hi - finally got round to having another go at what you said to do.

i tried changing the number of days of the compressed files...it still crashed every time, didnt matter if i asked it to do 400 days or 1.

so i tried what peterm said (safe mode, defrag then cleanup) and it didnt crash.

came back into normal mode and ran disk clean up to check it has actually done it (i left laptop in another room, so didnt actually see what it did, i just knew it hadnt crashed when i went back to it)

and .... woo hoo! it did a disk clean without crashing.

and then just to triple check, ive just up loaded a few cds onto itunes (which was also making it crash)...and it hasnt crashed after 4 cds.

:-)

score!

thank you SOOOOO much for your help!

hannah xxx
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#26
Guest_rushin1nd_*

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hi hannahjay

Happy to hear you have your problem fixed
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