[cslavin]

When I start up my computer I get the following message and I can't get passed it. What do I do? I don't want to lose all the data on my computer.

Explorer.EXE - Bad Image
The application or DLL C:\WINDOWS\system32\BROWSEUI.dll is not a valid
Windows image. Please check your installation diskette.

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Hi cslavin...

Do you have an XP installation cd?

wannabe1

[wannabe1]

Hi cslavin...

Do you have an XP installation cd?

wannabe1

[cslavin]

I do but will I lose my data if I run it?

[wannabe1]

Not if we can use it to load recovery console. What kind of machine is this?

[cslavin]

It's a Dell Inspiron 700m

[wannabe1]

Perfect!

Is the machine you are on now the one we're working on or will you still be able to communicate with me during the repair?

[cslavin]

i'm on another laptop. i couldn't get to this point on my computer. what should i do next?

[cslavin]

Just to clarify - I have the Dell reinstall CD for XP home edition service pack 2.

Dell also sent me the links for lots of drivers.

[wannabe1]

The Dell Recovery cd's have the Recovery Console we need on them.

Put the cd in the cd-rom drive and start restart the machine. Watch for the prompt at the top of the screen to "Press any key to boot from cd". When you see that, press the Space Bar. This will take you to a "Welcome to Setup" screen.

Let me know if/when you see this Welcom to Setup screen. Don't do anything, just let me know when you get to it.

[cslavin]

do i have to hold any button down when i start with the CD in? it didn't appear to start up from the CD

Edited by cslavin, 13 January 2007 - 05:04 PM.

[cslavin]

yeah, i never got the first prompt you described.

[wannabe1]

Not a problem. We just need to set the BIOS to boot from the cd first.

Restart the machine and when the blue Dell Logo screen somes on, press F2 immediately. This should take you to System Setup. On the first screen, press Alt + P to move to the next screen.

On the second screen, use the up/down Arrow keys to select "Boot Sequence". What does this show is your first boot device? If this does not show the cd-rom, use the left/right Arrow keys to scroll to and select the cd-rom as first boot device.

Press Esc to exit BIOS and try to boot to the cd again.

[cslavin]

great! i'm at the welcome to set up screen

[wannabe1]

Great!

You should have three options with the middle one being "To repair a Windows XP installation using Recovery Console, press R."

Press R

Choose your installation by number. It should be number 1 (1: C:\WINDOWS)...press 1

You will be asked for your password...just press Enter.

This should take you to a command prompt...let me know when you get to it.

[cslavin]

okay, i am at the command prompt