I've been having a problem with Zone Alarm for almost as long as I've had this laptop, around a year. I use the free version of Zone Alarm which doesn't offer any support of course. When I was advised by the application to update perhaps 9 months ago I downloaded the update from the website, opened the file to install it and almost immediately the screen flashed to a blue screen with white writing on (similar to the Windows 98 blue screen of death) and restarted (didn't get chance to read any of the blue screen writing). The same thing happens if I try to uninstall Zone Alarm. So I have to have Zone Alarm on my PC but months out of date, merely because I can't get rid of it or update it. I've scoured the net for info but with no success. This happens each and every time I try to update/uninstall. I've used the control panel > add/remove programs uninstall option and the uninstall zonealarm option in the start menu both with the same result.
I'm using Windows XP SP2 (german edition) on an Acer Travelmate 2410 Laptop. Any advice would be much appreciated.
Thanks, Adam H.