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Modem (dial-up) working marginally


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#1
RalphTheDog

RalphTheDog

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My wife is away on personal business and needs to connect. At her location, dial up is the only option. She can successfully connect to her ISP (Earthlink) and has full connectivity for a few minutes, but then cannot receive. Another computer at the same location has no such problem. Below is an excerpt of the e-mail she sent me. Any thoughts would be welcomed.

---

What's happening is that a few minutes into my connection, it stops receiving. "Sending" light continues - but nothing is receiving. I'm not technically disconnected, but I might as well be.

It's running on Com3, max port speed 115200

Driver info: Agere, dated 6/29/2006, version 2.1.72.0

Driver file details: c:\windows\system32\agrsmdel.exe v. 1.69A
\windows\system32\drivers\agrsm.sys, v. 2.1.72
\windows\system32\drivers\modem.sys, v. 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

I have an Agere HDA modem (internal) - Here's the recent log (including a query I made to the modem):

01-15-2007 08:13:54.046 - File: C:\WINDOWS\system32\tapisrv.dll, Version 5.1.2600
01-15-2007 08:13:54.046 - File: C:\WINDOWS\system32\unimdm.tsp, Version 5.1.2600
01-15-2007 08:13:54.046 - File: C:\WINDOWS\system32\unimdmat.dll, Version 5.1.2600
01-15-2007 08:13:54.046 - File: C:\WINDOWS\system32\uniplat.dll, Version 5.1.2600
01-15-2007 08:13:54.046 - File: C:\WINDOWS\system32\drivers\modem.sys, Version 5.1.2600
01-15-2007 08:13:54.046 - File: C:\WINDOWS\system32\modemui.dll, Version 5.1.2600
01-15-2007 08:13:54.046 - File: C:\WINDOWS\system32\mdminst.dll, Version 5.1.2600
01-15-2007 08:13:54.046 - Modem type: Agere Systems HDA Modem
01-15-2007 08:13:54.046 - Modem inf path: oem18.inf
01-15-2007 08:13:54.046 - Modem inf section: INTEL_AZL.Modem
01-15-2007 08:13:54.046 - Matching hardware ID: hdaudio\func_02&ven_11c1&dev_3026&subsys_103c30a3
01-15-2007 08:13:54.093 - 115200,8,N,1, ctsfl=1, rtsctl=2
01-15-2007 08:13:54.093 - Initializing modem.
01-15-2007 08:13:54.109 - Send: AT<cr>
01-15-2007 08:13:54.109 - Recv: AT<cr>
01-15-2007 08:13:54.109 - Command Echo
01-15-2007 08:13:54.109 - Recv: <cr><lf>OK<cr><lf>
01-15-2007 08:13:54.109 - Interpreted response: OK
01-15-2007 08:13:54.125 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1 +PQC=3<cr>
01-15-2007 08:13:54.125 - Recv: AT &F E0 &C1 &D2 V1 S0=0\V1 +PQC=3<cr>
01-15-2007 08:13:54.125 - Command Echo
01-15-2007 08:13:54.140 - Recv: <cr><lf>OK<cr><lf>
01-15-2007 08:13:54.140 - Interpreted response: OK
01-15-2007 08:13:54.156 - Send: ATS7=60S30=0L0M1\N3%C1&K3N1\J1X4<cr>
01-15-2007 08:13:54.171 - Recv: <cr><lf>OK<cr><lf>
01-15-2007 08:13:54.171 - Interpreted response: OK
01-15-2007 08:13:54.171 - Waiting for a call.
01-15-2007 08:13:54.187 - Send: ATS0=0<cr>
01-15-2007 08:13:54.187 - Recv: <cr><lf>OK<cr><lf>
01-15-2007 08:13:54.187 - Interpreted response: OK
01-15-2007 08:13:54.187 - 115200,8,N,1, ctsfl=1, rtsctl=2
01-15-2007 08:13:54.187 - Initializing modem.
01-15-2007 08:13:54.203 - Send: AT<cr>
01-15-2007 08:13:54.203 - Recv: <cr><lf>OK<cr><lf>
01-15-2007 08:13:54.218 - Interpreted response: OK
01-15-2007 08:13:54.218 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1 +PQC=3<cr>
01-15-2007 08:13:54.234 - Recv: <cr><lf>OK<cr><lf>
01-15-2007 08:13:54.234 - Interpreted response: OK
01-15-2007 08:13:54.250 - Send: ATS7=60S30=0L0M1\N3%C1&K3N1\J1X4<cr>
01-15-2007 08:13: 54.265 - Recv: <cr><lf>OK<cr><lf>
01-15-2007 08:13:54.265 - Interpreted response: OK
01-15-2007 08:13:54.265 - Dialing.
01-15-2007 08:13:54.265 - Send: ATDT###-####<cr>
01-15-2007 08:14: 21.734 - Recv: <cr><lf>CONNECT 45333 V44<cr><lf>
01-15-2007 08:14:21.734 - Interpreted response: Connect
01-15-2007 08:14:21.734 - Connection established at 45333bps.
01-15-2007 08:14:21.734 - Error-control on.
01-15-2007 08:14:21.734 - Data compression on.
01-15-2007 08:14:51.734 - Read: Total: 72068, Per/Sec: 2400, Written: Total: 0, Per/Sec: 0
01-15-2007 08:16:51.734 - Read: Total: 238305, Per/Sec: 1385, Written: Total: 0, Per/Sec: 0
01-15-2007 08:18:51.734 - Read: Total: 539569, Per/Sec: 2510, Written: Total: 0, Per/Sec: 0
01-15-2007 08:20:51.734 - Read: Total: 756967, Per/Sec: 1811, Written: Total: 0, Per/Sec: 0
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