[whiteknight69]

When I do a search using Google via IE 7 and click on a result link it takes me to a different site not indicated by google. ie www.toysrus.com goes to some other site other than toyrus. I have already taken the initial steps you suggest to try and fix the problem but without success. I believe I have been "hijacked". The following is the hijacker log:

Logfile of HijackThis v1.99.1
Scan saved at 11:47:14 PM, on 1/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Synaptics\SynTP\Toshiba.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Protector Suite QL\psqltray.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\RioMSC.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.8472\GoogleToolbarNotifier.exe
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Metamail Inc\Metamail Tray\Metamail Trust Manager.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\PROGRA~1\METAMA~1\METAMA~1\METAMA~2.EXE
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.toshiba.com/search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mywickedtunes.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [Toshiba Hotkey Utility] "c:\Program Files\Toshiba\Windows Utilities\Hotkey.exe" /lang en
O4 - HKLM\..\Run: [SmoothView] "C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [PSQLLauncher] "C:\Program Files\Protector Suite QL\launcher.exe" /startup
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [Cleanup] "C:\DOCUME~1\Owner\LOCALS~1\Temp\200685101310_mcappins.exe" /v=3 /cleanup
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [RealTray] "C:\Program Files\Real\RealPlayer\RealPlay.exe" SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [TOSCDSPD] "C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.8472\GoogleToolbarNotifier.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Metamail Trust Manager.lnk = C:\Program Files\Metamail Inc\Metamail Tray\Metamail Trust Manager.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.t...ivex/hcImpl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{148B6D3A-EF7A-400C-AC7D-3CD28DF2AFA9}: NameServer = 85.255.115.3,85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\..\{573D45B4-2903-42D4-9570-82C0922A1964}: NameServer = 85.255.115.3,85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\..\{7DC3644C-7116-4384-ACD7-BD23F9682A9D}: NameServer = 85.255.115.3,85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\..\{CBB0182F-5C02-47D6-BE4E-EC6EA67E5508}: NameServer = 85.255.115.3,85.255.112.11
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.3 85.255.112.11
O17 - HKLM\System\CS1\Services\Tcpip\..\{148B6D3A-EF7A-400C-AC7D-3CD28DF2AFA9}: NameServer = 85.255.115.3,85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.3 85.255.112.11
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: psfus - C:\WINDOWS\SYSTEM32\psqlpwd.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

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Hi whiteknight69,
I am looking over your log now and will post a fix shortly.

[sarahw]

Hi whiteknight69,
I am looking over your log now and will post a fix shortly.

[sarahw]

Hi whiteknight69,

First download AVG Anti-Spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program

• Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
• Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
• On the main screen select the icon "Update" then select the "Update now" link.
  • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
• Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
  • Select "Automatically generate report after every scan"
  • Un-Select "Only if threats were found"

Close AVG Anti-Spyware, Do Not run a scan just yet, we will shortly.

Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 onlyDouble-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

O17 - HKLM\System\CCS\Services\Tcpip\..\{148B6D3A-EF7A-400C-AC7D-3CD28DF2AFA9}: NameServer = 85.255.115.3,85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\..\{573D45B4-2903-42D4-9570-82C0922A1964}: NameServer = 85.255.115.3,85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\..\{7DC3644C-7116-4384-ACD7-BD23F9682A9D}: NameServer = 85.255.115.3,85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\..\{CBB0182F-5C02-47D6-BE4E-EC6EA67E5508}: NameServer = 85.255.115.3,85.255.112.11
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.3 85.255.112.11
O17 - HKLM\System\CS1\Services\Tcpip\..\{148B6D3A-EF7A-400C-AC7D-3CD28DF2AFA9}: NameServer = 85.255.115.3,85.255.112.11
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.3 85.255.112.11


Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis.

Please download FixWareout from here:
http://downloads.sub.../Fixwareout.exe

Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
The fix will begin; follow the prompts. If your firewall gives an alert, (because this tool will download an additional file from the internet), please don't let your firewall block it, but allow it instead.
Then you will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.
Once the desktop loads please post the text that will open (report.txt)

• Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
  IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
• Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
• Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
• AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all actions"
• Next select the "Reports" icon at the top.
• Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
• Close AVG Anti-Spyware and reboot your system back into Normal Mode and post the results of the AVG Anti-Spyware report scan.

Remember to post the report.txt log the AVG scan and a fresh Hijack This log in your next reply.

[whiteknight69]

Thank you Sarah for helping me! The following are the logs you requested, What now?:

Logfile of HijackThis v1.99.1
Scan saved at 11:41:56 AM, on 1/18/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\RioMSC.exe
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Synaptics\SynTP\Toshiba.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Protector Suite QL\psqltray.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.8472\GoogleToolbarNotifier.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Metamail Inc\Metamail Tray\Metamail Trust Manager.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\PROGRA~1\METAMA~1\METAMA~1\METAMA~2.EXE
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.toshiba.com/search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mywickedtunes.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [Toshiba Hotkey Utility] "c:\Program Files\Toshiba\Windows Utilities\Hotkey.exe" /lang en
O4 - HKLM\..\Run: [SmoothView] "C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [PSQLLauncher] "C:\Program Files\Protector Suite QL\launcher.exe" /startup
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [Cleanup] "C:\DOCUME~1\Owner\LOCALS~1\Temp\200685101310_mcappins.exe" /v=3 /cleanup
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [TOSCDSPD] "C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.8472\GoogleToolbarNotifier.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Metamail Trust Manager.lnk = C:\Program Files\Metamail Inc\Metamail Tray\Metamail Trust Manager.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.t...ivex/hcImpl.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: psfus - C:\WINDOWS\SYSTEM32\psqlpwd.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

Fixwareout
Last edited 1/14/2006
Post this report in the forums please
...
Prerun check
»»»»» HKLM run and Winlogon System values
C:\WINDOWS\system32\kdxac.exe will be moved to C:\WINDOWS\temp\kdxac.ren at reboot.
»»»»» System restarted
...
Reg Entries that were deleted
...
Random Runs removed from HKLM
...

PLEASE NOTE, There WILL be LEGITIMATE FILES LISTED. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.

»»»»» Searching by size/names...

»»»»»
Search five digit cs, dm kd and jb files.
This WILL/CAN also list Legit Files, Submit them at Virustotal

Other suspects.

»»»»» Misc files.

»»»»» Checking for older varients covered by the Rem3 tool.

»»»»» Postrun check
»»»»» HKLM run
»»»»» Winlogon System value
"system"=""
»»»»»

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 11:31:38 AM 1/18/2007

+ Scan result:



C:\System Volume Information\_restore{4DF7BEB3-E3D2-473C-B32D-682F2CA7D884}\RP37\A0004231.exe -> Not-A-Virus.Downloader.Win32.DigStream : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{4DF7BEB3-E3D2-473C-B32D-682F2CA7D884}\RP37\A0004288.exe -> Trojan.DNSChanger.hg : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\kdxac.ren -> Trojan.DNSChanger.hg : Cleaned with backup (quarantined).


::Report end

[sarahw]

Hi whiteknight69,
Your log looks clean to me. Are you still getting the browser redirect problem? Let's run an online scan to make sure there is nohing else on your computer that we need to remove.

Please go HERE to run Panda's ActiveScan

• Once you are on the Panda site click the Scan your PC button
• A new window will open...click the Check Now button
• Enter your Country
• Enter your State/Province
• Enter your e-mail address and click send
• Select either Home User or Company
• Click the big Scan Now button
• If it wants to install an ActiveX component allow it
• It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
• When download is complete, click on My Computer to start the scan
• When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report and a fresh Hijack This log in your next reply.

Also your Java is out of date. I would reccommend that you update to the lastest release. Follow these instructions here:

Updating Java and Clearing Cache

• Go to Start > Control Panel double-click on the Java Icon (coffee cup) in the Control Panel.
• It will say "Java Plug-in" under the icon.
  Please find the update button or tab in the Java Control Panel. Update your Java then reboot.
• If you are unable to update you can manually update by going here:
  • http://www.java.com/en/download/manual.jsp
• After the reboot, go back into the Control Panel and double-click the Java Icon.
• Under Temporary Internet Files, click the Delete Files button.
• There are three options in the window to clear the cache - Leave ALL 3 CheckedDownloaded Applets
  Downloaded Applications
  Other Files
• Click OK on Delete Temporary Files Window
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
• Click OK to leave the Java Control Panel.

[whiteknight69]

This house is clean!!!!!! No, I am not getting the browser redirect problem anymore, THANK YOU, THANK YOU, THANK YOU!

Ok, I will update JAVA...Will Panda scan interfere with Norton?

Thanks again for helping me with my problem!!!!

[sarahw]

I am glad to hear the browser redireciton has been fixed. You can remove FixWareout. You can remove AVG and ATF cleaner if you do not wish to keep them.
No. The Panda scan will not interfere with your Norton products.