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Disk Drive Not Working


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#1
Yppolitia

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Ok, so I have an LG HL-DT-ST DVD-ROM GDR8163B disk drive.

I recently purchased the new expansion for the World of Warcraft game. Anyway I put the CD and nothing shows up at all. So I try a music CD, nothing comes up in iTunes. I tried another software CD and stull nothing comes up? Whats wrong?

Ive tried updating the drivers via the device manager but apparently my drivers are fine. :whistling:
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#2
piper

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Have you tried browsing the CD? Right click the Start button, choose Explore. With a CD in the drive, click on your DVD-ROM drive. Do folders/files show up in the right pane?
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#3
Yppolitia

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Yeah, one shows nothing when I have the CD in it and one says please insert disk. No matter what drive I put it in.
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#4
piper

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That doesn't sound good. How old is your system or the DVD-ROM drive? If it's under warranty, call the technical department for a replacement.

Has anything unusual happened to your system lately?

Is this a desktop or laptop? If it's a desktop, are you comfortable opening the case to unplug/replug the cable on the drive?

If it's not a loose cable, it may be a dead drive.
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#5
Yppolitia

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The system isn't too old. I'm running XP on a PC.

The Disk Drives have been working fine until recently. They aren't old themselves either.

I uninstalled the DVD drive a few weeks ago and rebooted and installed it again, updated the drivers and still nothing happens. The drive has read CD's DVD's and games before.
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#6
Yppolitia

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I opened the casing and made sure the plugs were properly in the inputs and they are.
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#7
piper

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Did you actually remove the drive, or just uninstall it through Device Manager?

Has the DVD-ROM drive worked since you did that?

In Device Manager, are the drivers showing up for the DVD-ROM drive correct for your model?
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#8
Yppolitia

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No, it hasn't worked since, but then I did that because it wasn't working before so I cant tell if the uninstalling it did any difference to it.

I uninstalled it through the Device Manager.

Yeah, they are showing up in Device Manager.
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#9
piper

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If the drivers appear to be installed okay, but the DVD-ROM drive wasn't working before and isn't working now, I'd recommend calling the warranty repair department (if the drive/system is under warranty).

Otherwise, you could purchase a new drive and install it. Most hardware vendors has a return policy, so if you find the drive doesn't work, you can take it back. If this happened, that would tell us the controller is bad, not necessarily the drive.
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