[matt pearce]

I keep getting the following message on startup



I was advise to post here to check for any malware, i h ave run HijackThis and got the following report:-

Logfile of HijackThis v1.99.1
Scan saved at 21:40:36, on 18/01/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Autodesk\3dsMax8\mentalray\satellite\raysat_3dsmax8server.exe
C:\Program Files\Yahoo!\NAV\navapsvc.exe
C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Home Cinema\PowerDVD\PDVDServ.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIE.EXE
C:\WINDOWS\system32\atwtusb.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\AGEIA Technologies\TrayIcon.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\vsnpstd.exe
C:\PROGRA~1\BTBROA~1\SMARTB~1\BTHelpNotifier.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\btbb_wcm\McciTrayApp.exe
C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
C:\Program Files\NETGEAR\WPN111\wpn111.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\BT Broadband Desktop Help\bin\mpbtn.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
C:\PROGRA~1\Yahoo!\YOP\secstat.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sony Ericsson\Mobile2\Mobile Phone Monitor\epmworker.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.client...fo/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.client...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.client...fo/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bt.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.client...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.pcservicecall.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ICHlprObj Class - {1f0c8547-2639-4c91-b8aa-c7eca24c3163} - C:\Program Files\Aladdin Systems\Internet Cleanup\IC3hlpr.dll
O2 - BHO: PopupFilter Class - {1F2E844B-8211-46ff-8262-772F03295CF4} - C:\Program Files\Aladdin Systems\Internet Cleanup\PopFiltr.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Norton Personal Firewall - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Yahoo!\NAV\NavShExt.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Keyboard Status] C:\PROGRA~1\Medion\KeyStat\KeyStat.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\Home Cinema\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIE.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB001" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [atwtusb] atwtusb.exe beta
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AGEIA PhysX SysTray] C:\Program Files\AGEIA Technologies\TrayIcon.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [snpstd] C:\WINDOWS\vsnpstd.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTBROA~1\SMARTB~1\BTHelpNotifier.exe
O4 - HKLM\..\Run: [btbb_wcm_McciTrayApp] C:\Program Files\btbb_wcm\McciTrayApp.exe
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunServices: [DJSNetCN] C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - Global Startup: BT Broadband Desktop Help.lnk = C:\Program Files\BT Broadband Desktop Help\bin\matcli.exe
O4 - Global Startup: NETGEAR WPN111 Smart Wizard.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: IC 3.0 - {bba9a1cb-c90a-4912-8f01-dfa51a2b4102} - C:\Program Files\Aladdin Systems\Internet Cleanup\IC3hlpr.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk
O15 - Trusted Zone: *.musicmatch.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: Yahoo! Checkers - http://download2.gam...nts/y/kt4_x.cab
O16 - DPF: Yahoo! Chess - http://download2.gam...nts/y/ct5_x.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec....sa/LSSupCtl.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1084026504781
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {745395C8-D0E1-4227-8586-624CA9A10A8D} (AxisMediaControl Class) - http://85.37.179.106/activex/AMC.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://office.vermas...activex/AMC.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{ACAD9868-0AE7-49A4-AD3F-D7C21A5A97A1}: NameServer = 4.2.2.2,4.2.2.1
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Yahoo!\NPF\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec Licensing Detect Internet Connection (DJSNETCN) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: License Management Service ESD - Unknown owner - C:\Program Files\Common Files\element5 Shared\Service\Licence Manager ESD.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: RaySat_3dsmax8 Server (mi-raysat_3dsmax8) - Unknown owner - C:\Program Files\Autodesk\3dsMax8\mentalray\satellite\raysat_3dsmax8server.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\navapsvc.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

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Hello Matt and welcome to the Malware Forum

I see that you have this topic elsewhere and that you really want a scan for malware from the log.

As an introduction, please note that I am not Superhuman, I do not know everything, but what I do know has taken me years to learn. I am happy to pass on this information to you, but please bear in mind that I am also fallible.

Please note that you should have Administrator rights to perform the fixes. Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting, but continue with the fix.

Before we get underway, you may wish to print these instructions for easy reference during the fix, although please be aware that many of the required URLs are hyperlinks in the red names shown on your screen. Part of the fix may require you to be in Safe Mode, which will not allow you to access the internet, or my instructions! (Click the Options drop down near the upper right of the topic. Select Print this topic.)

There is some visible malware to remove, and we can scan a little deeper at hidden stuff also.

I am recommending some deletions of two 016 entries and the 017 entry as they appear out of place. The first of the two 016 entries point to a hotel in Italy:

SERGIO MARESCA, HOTEL MEDITERRANEO S.R.L., VIA CRAWFORD 85, 80065 S. AGNELLO, Italy

and the 017 points to :

Level 3 Communications, Inc. 1025 Eldorado Blvd. Broomfield, CO, 80021, US.

If however, these addresses are known to you, please do not fix them in HJT.

Firstly could you please disable Windows Defender from running during the fix, it may just hinder our attempts to change anything. Open Windows Defender, click Tools, click Options, under Real-time protection options, clear the Use real-time protection check box, click Save

To start please download the following programmes, we will run them later. Please save them to a place that you will remember, I suggest the Desktop:

CCleaner
AVG AntiSpyware
combofix.exe

Right click on this link Del 015 Domains.inf and choose Save (link) As. Save it to your desktop. Right click on that file and choose Install. It will run immediately (you won't be able to see anything happen). You may delete it afterwards

Please install, and update AVG Anti Spyware

• Load AVGas and then click the Update tab at the top. Under Manual Update click Start update.
  
• After the update finishes (the status bar at the bottom will display "Update successful")
  
• Please select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  
• Under "Reports"
• Select "Automatically generate report after every scan"
• Deselect "Only if threats were found"
• Close AVGas. Do not run it yet.

Next, please reboot your computer in Safe Mode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.

For additional help in booting into Safe Mode, see the following site:

Safe Mode

• In Safe Mode, load AVGas and click on the Scanner tab at the top and then click on Complete System Scan. This scan can take quite a while to run, so be patient.
  
• AVGas will list any infections found on the left hand side. When the scan has finished, it will automatically set the recommended action. Click the Apply all actions button. AVGas will display "All actions have been applied" on the right hand side.
  
• Click on "Save Report", then "Save Report As". This will create a text file. Make sure you know where to find this file again (I suggest the Desktop).
  
• Please ensure you post that log in your reply.

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.client...fo/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.client...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.client...fo/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.client...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.pcservicecall.co.uk/
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk
O16 - DPF: {745395C8-D0E1-4227-8586-624CA9A10A8D} (AxisMediaControl Class) - http://85.37.179.106/activex/AMC.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://office.vermas...activex/AMC.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{ACAD9868-0AE7-49A4-AD3F-D7C21A5A97A1}: NameServer = 4.2.2.2,4.2.2.1

Now close all windows other than HiJackThis, then click Fix Checked. Please now reboot into normal mode.

There is almost certainly bound to be some junk (leftover bits and pieces) on your system that is doing nothing but taking up space. I would recommend that you run CCleaner. Install it, check the default setting in the left-hand pane, ensure you uncheck old prefetch data found under the Windows tab, and under the heading of Applications, Utilities uncheck AVGas Anti-Spyware then click Analyze> Run Cleaner. You may be fairly surprised by how much it finds. Also click Issues then Scan for issues – fix selected issues

Double click combofix.exe & follow the prompts.

When it has finished, it will produce a log. Please post that log in your next reply.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Post back a fresh HijackThis log (from normal mode) and I will take another look. (3 logs in total please).

[Crustyoldbloke]

Hello Matt and welcome to the Malware Forum

I see that you have this topic elsewhere and that you really want a scan for malware from the log.

As an introduction, please note that I am not Superhuman, I do not know everything, but what I do know has taken me years to learn. I am happy to pass on this information to you, but please bear in mind that I am also fallible.

Please note that you should have Administrator rights to perform the fixes. Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting, but continue with the fix.

Before we get underway, you may wish to print these instructions for easy reference during the fix, although please be aware that many of the required URLs are hyperlinks in the red names shown on your screen. Part of the fix may require you to be in Safe Mode, which will not allow you to access the internet, or my instructions! (Click the Options drop down near the upper right of the topic. Select Print this topic.)

There is some visible malware to remove, and we can scan a little deeper at hidden stuff also.

I am recommending some deletions of two 016 entries and the 017 entry as they appear out of place. The first of the two 016 entries point to a hotel in Italy:

SERGIO MARESCA, HOTEL MEDITERRANEO S.R.L., VIA CRAWFORD 85, 80065 S. AGNELLO, Italy

and the 017 points to :

Level 3 Communications, Inc. 1025 Eldorado Blvd. Broomfield, CO, 80021, US.

If however, these addresses are known to you, please do not fix them in HJT.

Firstly could you please disable Windows Defender from running during the fix, it may just hinder our attempts to change anything. Open Windows Defender, click Tools, click Options, under Real-time protection options, clear the Use real-time protection check box, click Save

To start please download the following programmes, we will run them later. Please save them to a place that you will remember, I suggest the Desktop:

CCleaner
AVG AntiSpyware
combofix.exe

Right click on this link Del 015 Domains.inf and choose Save (link) As. Save it to your desktop. Right click on that file and choose Install. It will run immediately (you won't be able to see anything happen). You may delete it afterwards

Please install, and update AVG Anti Spyware

• Load AVGas and then click the Update tab at the top. Under Manual Update click Start update.
  
• After the update finishes (the status bar at the bottom will display "Update successful")
  
• Please select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  
• Under "Reports"
• Select "Automatically generate report after every scan"
• Deselect "Only if threats were found"
• Close AVGas. Do not run it yet.

Next, please reboot your computer in Safe Mode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.

For additional help in booting into Safe Mode, see the following site:

Safe Mode

• In Safe Mode, load AVGas and click on the Scanner tab at the top and then click on Complete System Scan. This scan can take quite a while to run, so be patient.
  
• AVGas will list any infections found on the left hand side. When the scan has finished, it will automatically set the recommended action. Click the Apply all actions button. AVGas will display "All actions have been applied" on the right hand side.
  
• Click on "Save Report", then "Save Report As". This will create a text file. Make sure you know where to find this file again (I suggest the Desktop).
  
• Please ensure you post that log in your reply.

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.client...fo/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.client...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.client...fo/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.client...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.client...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.pcservicecall.co.uk/
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk
O16 - DPF: {745395C8-D0E1-4227-8586-624CA9A10A8D} (AxisMediaControl Class) - http://85.37.179.106/activex/AMC.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://office.vermas...activex/AMC.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{ACAD9868-0AE7-49A4-AD3F-D7C21A5A97A1}: NameServer = 4.2.2.2,4.2.2.1

Now close all windows other than HiJackThis, then click Fix Checked. Please now reboot into normal mode.

There is almost certainly bound to be some junk (leftover bits and pieces) on your system that is doing nothing but taking up space. I would recommend that you run CCleaner. Install it, check the default setting in the left-hand pane, ensure you uncheck old prefetch data found under the Windows tab, and under the heading of Applications, Utilities uncheck AVGas Anti-Spyware then click Analyze> Run Cleaner. You may be fairly surprised by how much it finds. Also click Issues then Scan for issues – fix selected issues

Double click combofix.exe & follow the prompts.

When it has finished, it will produce a log. Please post that log in your next reply.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Post back a fresh HijackThis log (from normal mode) and I will take another look. (3 logs in total please).

[matt pearce]

Thanks Crusty! I'm at work at the moment - i'll do this tonight or at some point over the weekend...thanks for taking the time to reply.

Matt

[Crustyoldbloke]

You lucky chap, I wish I could go to work. No problem with the time, I close threads after 10 days of inactivity.

[matt pearce]

Ok as far as your first point goes:-

I do have administrator rights for my computer, it is a family computer but everyone logs on under the one login (me). The only individual settings are for logging onto the internet, i am with BT Yahoo Broadband as an ISP and each memeber of my family can log onto there own customized homepage/login

[Crustyoldbloke]

OK thanks for that Matt, I'll be guided by the logs.

[matt pearce]

Ok i've done the steps up until - reboot in safe mode. My PC doesn't beep on startup, so i'm not sure when to press f8?

Since posting yesterday on the 4/5 occasions i have rebooted for one reason or another the 'Switch to' error has only appeared once?

[Crustyoldbloke]

Ditto my last post.

[matt pearce]

Sorry Crusty didn't seek the link for info on booting in safe mode, i was working from a black and white printout!!!

Right i have covered all the steps you outlined and here are the results:-

AVG
---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 13:21:20 20/01/2007

+ Scan result:



C:\Documents and Settings\Matt\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\arr3.jar-44f46a26-3fc6dbb4.zip/Gummy.class -> Not-A-Virus.Exploit.ByteVerify : Cleaned.
C:\Documents and Settings\Clare\Cookies\clare@2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\Matt\Cookies\[email protected][1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\Matt\Cookies\matt@adbrite[2].txt -> TrackingCookie.Adbrite : Cleaned.
C:\Documents and Settings\Matt\Cookies\matt@adtech[2].txt -> TrackingCookie.Adtech : Cleaned.
C:\Documents and Settings\Clare\Cookies\clare@advertising[1].txt -> TrackingCookie.Advertising : Cleaned.
C:\Documents and Settings\Matt\Cookies\matt@advertising[1].txt -> TrackingCookie.Advertising : Cleaned.
C:\Documents and Settings\Clare\Cookies\clare@adviva[2].txt -> TrackingCookie.Adviva : Cleaned.
C:\Documents and Settings\Clare\Cookies\clare@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned.
C:\Documents and Settings\Matt\Cookies\matt@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned.
C:\Documents and Settings\Matt\Cookies\matt@clickbank[1].txt -> TrackingCookie.Clickbank : Cleaned.
C:\Documents and Settings\Clare\Cookies\clare@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned.
C:\Documents and Settings\Matt\Cookies\matt@doubleclick[2].txt -> TrackingCookie.Doubleclick : Cleaned.
C:\Documents and Settings\Clare\Cookies\[email protected][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Clare\Cookies\[email protected][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Clare\Cookies\[email protected][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Clare\Cookies\[email protected][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Clare\Cookies\[email protected][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Clare\Cookies\[email protected][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Clare\Cookies\[email protected][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Clare\Cookies\[email protected][1].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Clare\Cookies\[email protected][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Matt\Cookies\[email protected][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Clare\Cookies\clare@mediaplex[2].txt -> TrackingCookie.Mediaplex : Cleaned.
C:\Documents and Settings\Matt\Cookies\matt@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned.
C:\Documents and Settings\Matt\Cookies\[email protected][2].txt -> TrackingCookie.Onestat : Cleaned.
C:\Documents and Settings\Matt\Cookies\matt@statcounter[1].txt -> TrackingCookie.Statcounter : Cleaned.
C:\Documents and Settings\Matt\Cookies\[email protected][2].txt -> TrackingCookie.Yieldmanager : Cleaned.


::Report end

COMBOFIX
"Matt" - 07-01-20 16:49:09 Service Pack 2
ComboFix 07-01-18 - Running from: "C:\Documents and Settings\Matt\Desktop\spyware"

(((((((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))


C:\WINDOWS\system32\SVKP.sys


((((((((((((((((((((((((((((((( Files Created from 2006-12-20 to 2007-01-20 ))))))))))))))))))))))))))))))))))


2007-01-20 16:44 <DIR> d-------- C:\Program Files\CCleaner
2007-01-20 10:44 <DIR> d---s---- C:\DOCUME~1\ADMINI~1\UserData
2007-01-20 10:44 <DIR> d-------- C:\DOCUME~1\ADMINI~1\WINDOWS
2007-01-20 10:44 <DIR> d-------- C:\DOCUME~1\ADMINI~1\Application Data\Sun
2007-01-20 10:44 <DIR> d-------- C:\DOCUME~1\ADMINI~1\Application Data\SampleView
2007-01-20 10:44 <DIR> d-------- C:\DOCUME~1\ADMINI~1\Application Data\CyberLink
2007-01-20 10:44 <DIR> d-------- C:\DOCUME~1\ADMINI~1\Application Data\Adobe
2007-01-19 20:54 3,968 --a------ C:\WINDOWS\system32\drivers\AvgAsCln.sys
2007-01-19 20:54 <DIR> d-------- C:\Program Files\Grisoft
2007-01-18 22:12 <DIR> d-------- C:\Program Files\RegCure
2007-01-16 20:47 <DIR> d-------- C:\Program Files\Hijackthis
2007-01-11 18:56 <DIR> d-------- C:\WINDOWS\ie7updates
2007-01-08 19:34 <DIR> d-------- C:\Program Files\EA SPORTS
2007-01-06 20:56 <DIR> d-------- C:\Program Files\EA GAMES
2007-01-06 18:11 <DIR> d-------- C:\Program Files\BBC Multimedia
2007-01-06 13:37 <DIR> d-------- C:\Program Files\Common Files\Simple Star Shared
2007-01-06 13:37 <DIR> d-------- C:\DOCUME~1\Matt\Application Data\Nero
2007-01-05 21:46 17,024 --a------ C:\WINDOWS\system32\drivers\usbohci.sys
2007-01-04 22:39 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\Application Data\Spybot - Search & Destroy
2007-01-04 22:26 <DIR> d-------- C:\WINDOWS\pss
2006-12-29 17:28 <DIR> d-------- C:\Program Files\Nero
2006-12-29 17:28 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\Application Data\Nero
2006-12-26 11:06 <DIR> d-------- C:\DOCUME~1\Matt\Application Data\Ashampoo
2006-12-26 11:05 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\Application Data\ashampoo
2006-12-21 21:52 <DIR> d-------- C:\Programme
2006-12-21 21:15 <DIR> d-------- C:\CloneDVDTemp
2006-12-21 20:29 <DIR> d-------- C:\Program Files\MagicDVDRipper


(((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))))


2007-01-20 16:40 -------- d-------- C:\Program Files\Common Files\symantec shared
2007-01-19 21:36 -------- d-------- C:\Program Files\maxon
2007-01-07 10:20 5134 --a------ C:\DOCUME~1\Matt\Application Data\prefs.cst
2007-01-06 20:55 -------- d--h----- C:\Program Files\installshield installation information
2007-01-01 20:36 -------- d-------- C:\Program Files\epson print cd
2006-12-31 14:10 -------- d-------- C:\DOCUME~1\Matt\Application Data\ahead
2006-12-31 14:07 -------- d---s---- C:\DOCUME~1\Matt\Application Data\microsoft
2006-12-29 17:32 -------- d-------- C:\Program Files\Common Files\ahead
2006-12-29 17:27 -------- d-------- C:\Program Files\ahead
2006-12-29 17:12 218624 --a------ C:\WINDOWS\system32\uxtheme.dll
2006-12-26 11:05 -------- d-------- C:\Program Files\ashampoo
2006-12-23 12:29 48776 --a------ C:\WINDOWS\system32\s32evnt1.dll
2006-12-23 12:29 115000 --a------ C:\WINDOWS\system32\drivers\SYMEVENT.SYS
2006-12-23 12:29 -------- d-------- C:\Program Files\symantec
2006-12-23 11:23 -------- d-------- C:\Program Files\slysoft
2006-12-22 14:25 125 ---hs---- C:\DOCUME~1\Matt\Application Data\.zreglib
2006-12-19 20:44 -------- d-------- C:\DOCUME~1\Matt\Application Data\elaborate bytes
2006-12-19 07:56 81920 --a------ C:\DOCUME~1\Matt\Application Data\ezpinst.exe
2006-12-19 07:56 7176 --a------ C:\DOCUME~1\Matt\Application Data\pcouffin.cat
2006-12-19 07:56 47360 --a------ C:\DOCUME~1\Matt\Application Data\pcouffin.sys
2006-12-19 07:56 33 --a------ C:\DOCUME~1\Matt\Application Data\pcouffin.log
2006-12-19 07:56 1144 --a------ C:\DOCUME~1\Matt\Application Data\pcouffin.inf
2006-12-19 07:56 -------- d-------- C:\Program Files\elaborate bytes
2006-12-19 07:56 -------- d-------- C:\DOCUME~1\Matt\Application Data\vso
2006-12-18 21:02 47360 --a------ C:\WINDOWS\system32\drivers\pcouffin.sys
2006-12-18 20:46 14 --a------ C:\WINDOWS\system32\systeminfo3.dll
2006-12-15 10:40 -------- d-------- C:\Program Files\magiciso
2006-12-10 17:43 -------- d-------- C:\Program Files\dvdsanta
2006-12-10 17:42 -------- d-------- C:\Program Files\ubisoft
2006-12-07 06:40 2362184 --a------ C:\WINDOWS\system32\wmvcore.dll
2006-12-07 00:01 -------- d-------- C:\Program Files\windows defender
2006-12-06 22:25 -------- d-------- C:\Program Files\axis communications
2006-11-28 23:12 952 --ahs---- C:\WINDOWS\system32\kgygaavl.sys
2006-11-27 21:14 -------- d-------- C:\DOCUME~1\Matt\Application Data\yahoo!
2006-11-22 21:05 -------- d-------- C:\DOCUME~1\Matt\Application Data\teleca
2006-11-22 20:57 -------- d-------- C:\Program Files\disc2phone
2006-11-22 20:51 -------- d-------- C:\Program Files\Common Files\teleca shared
2006-11-22 20:50 -------- d-------- C:\Program Files\sony ericsson
2006-11-08 05:06 679424 --a------ C:\WINDOWS\system32\inetcomm.dll
2006-11-07 21:03 6049280 --------- C:\WINDOWS\system32\ieframe.dll
2006-11-07 21:03 50688 --------- C:\WINDOWS\system32\msfeedsbs.dll
2006-11-07 21:03 458752 --------- C:\WINDOWS\system32\msfeeds.dll
2006-11-07 21:03 413696 --a------ C:\WINDOWS\system32\vbscript.dll
2006-11-07 21:03 231424 --a------ C:\WINDOWS\system32\webcheck.dll
2006-11-07 21:03 180736 --------- C:\WINDOWS\system32\ieui.dll
2006-11-07 21:03 156160 --a------ C:\WINDOWS\system32\msls31.dll
2006-11-07 03:27 382976 --a------ C:\WINDOWS\system32\iedkcs32.dll
2006-11-07 03:27 229376 --a------ C:\WINDOWS\system32\ieaksie.dll
2006-11-07 03:26 71680 --a------ C:\WINDOWS\system32\admparse.dll
2006-11-07 03:26 55296 --a------ C:\WINDOWS\system32\iesetup.dll
2006-11-07 03:26 54784 --a------ C:\WINDOWS\system32\ie4uinit.exe
2006-11-07 03:26 43008 --a------ C:\WINDOWS\system32\iernonce.dll
2006-11-07 03:26 152064 --a------ C:\WINDOWS\system32\ieakeng.dll
2006-11-07 03:26 13312 --a------ C:\WINDOWS\system32\ieudinit.exe
2006-11-07 03:26 123904 --a------ C:\WINDOWS\system32\advpack.dll
2006-11-07 03:25 161792 --a------ C:\WINDOWS\system32\ieakui.dll
2006-11-04 14:14 1245696 --a------ C:\WINDOWS\system32\msxml4.dll
2006-11-04 12:40 81920 --a------ C:\WINDOWS\system32\elbycdio.dll


(((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))

*Note* empty entries & legit default entries are not shown

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run]
"MSMSGS"="\"C:\\Program Files\\Messenger\\msmsgs.exe\" /background"
"Yahoo! Pager"="C:\\PROGRA~1\\Yahoo!\\MESSEN~1\\ypager.exe -quiet"
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"
"BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="\"C:\\Program Files\\Common Files\\Ahead\\Lib\\NMBgMonitor.exe\""

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"Recguard"="C:\\WINDOWS\\SMINST\\RECGUARD.EXE"
"High Definition Audio Property Page Shortcut"="HDAudPropShortcut.exe"
"Cmaudio"="RunDll32 cmicnfg.cpl,CMICtrlWnd"
"ATIPTA"="C:\\Program Files\\ATI Technologies\\ATI Control Panel\\atiptaxx.exe"
"AGRSMMSG"="AGRSMMSG.exe"
"RemoteControl"="\"C:\\Program Files\\Home Cinema\\PowerDVD\\PDVDServ.exe\""
"EPSON Stylus Photo R220 Series"="C:\\WINDOWS\\System32\\spool\\DRIVERS\\W32X86\\3\\E_FATIAIE.EXE /P30 \"EPSON Stylus Photo R220 Series\" /O6 \"USB001\" /M \"Stylus Photo R220\""
"atwtusb"="atwtusb.exe beta"
"SsAAD.exe"="C:\\PROGRA~1\\Sony\\SONICS~1\\SsAAD.exe"
"QuickTime Task"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime"
"BluetoothAuthenticationAgent"="rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent"
"TkBellExe"="\"C:\\Program Files\\Common Files\\Real\\Update_OB\\realsched.exe\" -osboot"
"HP Software Update"="C:\\Program Files\\HP\\HP Software Update\\HPWuSchd2.exe"
"AGEIA PhysX SysTray"="C:\\Program Files\\AGEIA Technologies\\TrayIcon.exe"
"YBrowser"="C:\\PROGRA~1\\Yahoo!\\browser\\ybrwicon.exe"
"YOP"="C:\\PROGRA~1\\Yahoo!\\YOP\\yop.exe /autostart"
"ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\""
"snpstd"="C:\\WINDOWS\\vsnpstd.exe"
"Motive SmartBridge"="C:\\PROGRA~1\\BTBROA~1\\SMARTB~1\\BTHelpNotifier.exe"
"btbb_wcm_McciTrayApp"="C:\\Program Files\\btbb_wcm\\McciTrayApp.exe"
"Sony Ericsson PC Suite"="\"C:\\Program Files\\Sony Ericsson\\Mobile2\\Application Launcher\\Application Launcher.exe\" /startoptions"
"Windows Defender"="\"C:\\Program Files\\Windows Defender\\MSASCui.exe\" -hide"
"NeroFilterCheck"="C:\\Program Files\\Common Files\\Ahead\\Lib\\NeroCheck.exe"
"!AVG Anti-Spyware"="\"C:\\Program Files\\Grisoft\\AVG Anti-Spyware 7.5\\avgas.exe\" /minimized"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\IMAIL]
"Installed"="1"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\MAPI]
"NoChange"="1"
"Installed"="1"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\MSFS]
"Installed"="1"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\runservices]
"DJSNetCN"="C:\\Program Files\\Common Files\\Symantec Shared\\DJSNETCN.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
"backup"="C:\\WINDOWS\\pss\\HP Digital Imaging Monitor.lnkCommon Startup"
"location"="Common Startup"
"command"="C:\\PROGRA~1\\HP\\DIGITA~1\\bin\\hpqtra08.exe "
"item"="HP Digital Imaging Monitor"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Image Zone Fast Start.lnk]
"backup"="C:\\WINDOWS\\pss\\HP Image Zone Fast Start.lnkCommon Startup"
"location"="Common Startup"
"command"="C:\\PROGRA~1\\HP\\DIGITA~1\\bin\\hpqthb08.exe -s"
"item"="HP Image Zone Fast Start"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
"backup"="C:\\WINDOWS\\pss\\Microsoft Office.lnkCommon Startup"
"location"="Common Startup"
"command"="C:\\PROGRA~1\\MICROS~3\\Office\\OSA9.EXE -b -l"
"item"="Microsoft Office"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^Matt^Start Menu^Programs^Startup^Adobe Gamma.lnk]
"backup"="C:\\WINDOWS\\pss\\Adobe Gamma.lnkStartup"
"location"="Startup"
"command"="C:\\PROGRA~1\\COMMON~1\\Adobe\\CALIBR~1\\ADOBEG~1.EXE "
"item"="Adobe Gamma"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="iTunesHelper"
"hkey"="HKLM"
"command"="\"C:\\Program Files\\iTunes\\iTunesHelper.exe\""
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MimBoot]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="mimboot"
"hkey"="HKLM"
"command"="C:\\Program Files\\Musicmatch\\Musicmatch Jukebox\\mimboot.exe"
"inimapping"="0"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{091EB208-39DD-417D-A5DD-7E2C2D8FB9CB}"="Microsoft AntiMalware ShellExecuteHook"
"{57B86673-276A-48B2-BAE7-C6DBB3020EB8}"="AVG Anti-Spyware 7.5"

[HKEY_USERS\.default\software\microsoft\windows\currentversion\run]
"DWQueuedReporting"="\"C:\\PROGRA~1\\COMMON~1\\MICROS~1\\DW\\dwtrig20.exe\" -t"

[HKEY_USERS\s-1-5-18\software\microsoft\windows\currentversion\run]
"DWQueuedReporting"="\"C:\\PROGRA~1\\COMMON~1\\MICROS~1\\DW\\dwtrig20.exe\" -t"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
"SecurityProviders"="msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll"


[HKEY_LOCAL_MACHINE\software\Microsoft\Windows NT\CurrentVersion\Svchost]
HTTPFilter REG_MULTI_SZ HTTPFilter\0\0
LocalService REG_MULTI_SZ Alerter\0WebClient\0LmHosts\0RemoteRegistry\0upnphost\0SSDPSRV\0\0
NetworkService REG_MULTI_SZ DnsCache\0\0
DcomLaunch REG_MULTI_SZ DcomLaunch\0TermService\0\0
rpcss REG_MULTI_SZ RpcSs\0\0
imgsvc REG_MULTI_SZ StiSvc\0\0
termsvcs REG_MULTI_SZ TermService\0\0
bthsvcs REG_MULTI_SZ BthServ\0\0



Contents of the 'Scheduled Tasks' folder
C:\WINDOWS\tasks\MP Scheduled Scan.job
C:\WINDOWS\tasks\Norton AntiVirus - Run Full System Scan - Matt.job
C:\WINDOWS\tasks\RegCure.job

Completion time: 07-01-20 16:51:42


HIJACKTHIS
Logfile of HijackThis v1.99.1
Scan saved at 16:54:01, on 20/01/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Autodesk\3dsMax8\mentalray\satellite\raysat_3dsmax8server.exe
C:\Program Files\Yahoo!\NAV\navapsvc.exe
C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Home Cinema\PowerDVD\PDVDServ.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIE.EXE
C:\WINDOWS\system32\atwtusb.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\AGEIA Technologies\TrayIcon.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\vsnpstd.exe
C:\PROGRA~1\BTBROA~1\SMARTB~1\BTHelpNotifier.exe
C:\Program Files\btbb_wcm\McciTrayApp.exe
C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe
C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\NETGEAR\WPN111\wpn111.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\BT Broadband Desktop Help\bin\mpbtn.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\PROGRA~1\Yahoo!\YOP\secstat.exe
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.client...arch.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ICHlprObj Class - {1f0c8547-2639-4c91-b8aa-c7eca24c3163} - C:\Program Files\Aladdin Systems\Internet Cleanup\IC3hlpr.dll
O2 - BHO: PopupFilter Class - {1F2E844B-8211-46ff-8262-772F03295CF4} - C:\Program Files\Aladdin Systems\Internet Cleanup\PopFiltr.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Norton Personal Firewall - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Yahoo!\NAV\NavShExt.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\Home Cinema\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIE.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB001" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [atwtusb] atwtusb.exe beta
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AGEIA PhysX SysTray] C:\Program Files\AGEIA Technologies\TrayIcon.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [snpstd] C:\WINDOWS\vsnpstd.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTBROA~1\SMARTB~1\BTHelpNotifier.exe
O4 - HKLM\..\Run: [btbb_wcm_McciTrayApp] C:\Program Files\btbb_wcm\McciTrayApp.exe
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\RunServices: [DJSNetCN] C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - Global Startup: BT Broadband Desktop Help.lnk = C:\Program Files\BT Broadband Desktop Help\bin\matcli.exe
O4 - Global Startup: NETGEAR WPN111 Smart Wizard.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: IC 3.0 - {bba9a1cb-c90a-4912-8f01-dfa51a2b4102} - C:\Program Files\Aladdin Systems\Internet Cleanup\IC3hlpr.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: Yahoo! Checkers - http://download2.gam...nts/y/kt4_x.cab
O16 - DPF: Yahoo! Chess - http://download2.gam...nts/y/ct5_x.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec....sa/LSSupCtl.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1084026504781
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Yahoo!\NPF\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec Licensing Detect Internet Connection (DJSNETCN) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: License Management Service ESD - Unknown owner - C:\Program Files\Common Files\element5 Shared\Service\Licence Manager ESD.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: RaySat_3dsmax8 Server (mi-raysat_3dsmax8) - Unknown owner - C:\Program Files\Autodesk\3dsMax8\mentalray\satellite\raysat_3dsmax8server.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\navapsvc.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

Good Luck!

Matt

[Crustyoldbloke]

Hello again Matt

AVG is telling me that you have another account in the name of Clare; does anyone else have an account with their own logon?

We have an adjustment to make to this account with HJT.

Rescan with HijackThis. Close all programmes leaving only HijackThis running. Place a checkmark or tick against the following:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.client...arch.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

Click on Fix Checked when finished and exit HijackThis.

Updating Java and Clearing Cache

• Go to Start > Control Panel double-click on the Java Icon (coffee cup) in the Control Panel.
• It will say "Java Plug-in" under the icon.
  Please find the update button or tab in the Java Control Panel. Update your Java then reboot.
• If you are unable to update you can manually update by going here:
  • http://www.java.com/en/download/manual.jsp
• After the reboot, go back into the Control Panel and double-click the Java Icon.
• Under Temporary Internet Files, click the Delete Files button.
• There are three options in the window to clear the cache - Leave ALL 3 CheckedDownloaded Applets
  Downloaded Applications
  Other Files
• Click OK on Delete Temporary Files Window
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
• Click OK to leave the Java Control Panel.

Reboot normally please.

Please post a fresh HJT log for this account, from normal mode.

[matt pearce]

Logfile of HijackThis v1.99.1
Scan saved at 17:44:20, on 20/01/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Autodesk\3dsMax8\mentalray\satellite\raysat_3dsmax8server.exe
C:\Program Files\Yahoo!\NAV\navapsvc.exe
C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Home Cinema\PowerDVD\PDVDServ.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIE.EXE
C:\WINDOWS\system32\atwtusb.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\AGEIA Technologies\TrayIcon.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\vsnpstd.exe
C:\PROGRA~1\BTBROA~1\SMARTB~1\BTHelpNotifier.exe
C:\Program Files\btbb_wcm\McciTrayApp.exe
C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\NETGEAR\WPN111\wpn111.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\BT Broadband Desktop Help\bin\mpbtn.exe
C:\PROGRA~1\Yahoo!\YOP\secstat.exe
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\Program Files\Hijackthis\HijackThis.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ICHlprObj Class - {1f0c8547-2639-4c91-b8aa-c7eca24c3163} - C:\Program Files\Aladdin Systems\Internet Cleanup\IC3hlpr.dll
O2 - BHO: PopupFilter Class - {1F2E844B-8211-46ff-8262-772F03295CF4} - C:\Program Files\Aladdin Systems\Internet Cleanup\PopFiltr.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Norton Personal Firewall - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Yahoo!\NAV\NavShExt.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\Home Cinema\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIE.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB001" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [atwtusb] atwtusb.exe beta
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AGEIA PhysX SysTray] C:\Program Files\AGEIA Technologies\TrayIcon.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [snpstd] C:\WINDOWS\vsnpstd.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTBROA~1\SMARTB~1\BTHelpNotifier.exe
O4 - HKLM\..\Run: [btbb_wcm_McciTrayApp] C:\Program Files\btbb_wcm\McciTrayApp.exe
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\RunServices: [DJSNetCN] C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - Global Startup: BT Broadband Desktop Help.lnk = C:\Program Files\BT Broadband Desktop Help\bin\matcli.exe
O4 - Global Startup: NETGEAR WPN111 Smart Wizard.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll
O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: IC 3.0 - {bba9a1cb-c90a-4912-8f01-dfa51a2b4102} - C:\Program Files\Aladdin Systems\Internet Cleanup\IC3hlpr.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: Yahoo! Checkers - http://download2.gam...nts/y/kt4_x.cab
O16 - DPF: Yahoo! Chess - http://download2.gam...nts/y/ct5_x.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec....sa/LSSupCtl.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1084026504781
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Yahoo!\NPF\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec Licensing Detect Internet Connection (DJSNETCN) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: License Management Service ESD - Unknown owner - C:\Program Files\Common Files\element5 Shared\Service\Licence Manager ESD.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: RaySat_3dsmax8 Server (mi-raysat_3dsmax8) - Unknown owner - C:\Program Files\Autodesk\3dsMax8\mentalray\satellite\raysat_3dsmax8server.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\navapsvc.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

[Crustyoldbloke]

Now that the HijackThis log for the main account is clean, you have a choice to make.

You can either post into this thread a fresh HJT log for each of the other accounts, from normal mode and I will analyse them and give you instruction necessary for any fix. Please name or number the logs to save any confusion.

Or you can go to User Accounts in the Control Panel and delete all the accounts other than the one I have been working on.

Windows by default will create a folder for each account and place it on the desktop with all the files and documents relative to that account in it, so nothing is lost.

If you then wish to have multiple accounts again, just reboot normally and create the account again from User Accounts (takes 5 minutes).

I have no preference since it is you doing all the work, for me it is just analysing and writing fixes.

[matt pearce]

Thanks for all your help so far..you've bben an absolute star!!! When i go into user accounts via the control panel there is mine "matt" and "guest user", there may have been one for "Clare" a while ago, but i'm prety sure i deleted this.

[Crustyoldbloke]

I guess it is possible that the AVG scan picked up some old stuff with Clare's name on it.

In that case................

Congratulations! your new log is clean. Just a little bit more to do to prevent further infection.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)
1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Reboot.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
I recommend going to the following link and update as recommended by Microsoft. This adds more security and extra features including a pop-up blocker for Internet Explorer. Microsoft Update

MVPS Hosts file This replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is the IP of your local computer.

SiteAdvisor download this plug-in for your browser and it will alert you of a known bad site for FREE.

Now that everything is fixed, I suggest that you consider getting these programmes to help keep the computer clean:

SPYWARE BLASTER - Blocks bad ActiveX items from installing on your computer.
WINDOWS DEFENDER - With daily updates and scans, this programme offers good security against malware.
AD-AWARE PERSONAL – A fine free malware detector and removal programme
SPYBOT S&D – Excellent free spyware detector and removal programme
GOOGLE TOOLBAR - Blocks many unwanted pop-ups in Internet Explorer.
FIREFOX - Safer alternative to the Internet Explorer web browser.
AVG ANTIVIRUS FREE EDITION - Free antivirus programme if you currently are not using one.
ZONEALARM - Free firewall programme if you currently are not using one (Windows XP has a built-in firewall).

Remember to update these frequently.

Please note that whilst there is nothing wrong in having more than one antispyware programme for “on demand” scanning, having two or more antivirus systems is not recommended as they may well cause conflicts and slowness.

You may also want to read "How did I get infected in the first place" to learn how to better secure your computer.

Be sure to keep your Windows, antispyware and antivirus updated.

It just remains for me to wish you happy safe surfing; I hope you found my advice helpful.

[matt pearce]

Small donation made via Pay Pal - thanks again