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#1
Crisyn

Crisyn

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Hi,
Yesterday, my Norton software flashed a warning across my screen that it had detected a virus of some sort. It told me it had fixed the problem, but I needed to reboot my computer. Once I did, something happened - everything is missing - my desktop is just a picture, no icons, no toolbar, nothing.
I am able to access Internet Explorer and some other programs through Task Manager, by hitting Ctrl-Alt-Delete and clicking on New Task.
I have browsed through some of the forums here, and plan to try running sfc /scannow, and then trying to reboot in admin/safe mode and using my XP cd, but I want to backup my important files first.
Can someone tell me how to do that? I know that I have a biult in backup program, because my computer prompts me to create backup disks every once in a while, but I don't know where to find it, or if it will even work.
Any advice would be much appreciated.
Thanks in advance.
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#2
Noviciate

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If you are using XP, the file that you want is C:\Windows\System32\ntbackup.exe.
You might be lucky with explorer.exe, as there are a couple of places you may find copies on your system.

C:\Windows\system32\dllcache
C:\Windows\ServicePackFiles\i386


Copy and paste it into the Windows folder and all should be well.

There is one other option that has worked for me in the past, although not as a result of a Symantec savaging, and that is System Restore. Open Task Manger as before and File > New Task (Run...), then enter msconfig and hit <ENTER>
When the Microsoft System Configuration Utility window opens, click on Launch System Restore.
Pick any point before Norton's little game and you should be OK. This shouldn't have any effect on personal files, but system changes, anti-virus updates, program installs etc... will need to be redone.

Hope this helps. :whistling:
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#3
Crisyn

Crisyn

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Thanks for your quick response.
I will try your suggestions.

Edited by Crisyn, 20 January 2007 - 10:35 AM.

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