[mulati18]

Hi. Yesterday I recieved the blue screen of death and then was given the error on start up that windows/system32/config/system was corrupt or missing. I found all the information on running the recovery console and manage to get to the start up screen on the console, but at the point where it is supposed to list the windows installed, it goes right to c:\ not allowing me to access anything (access denied). i dont know what to do at this point and really can't risk losing the information on the hard drive... any suggestions? I am running on windows XP. thanks!

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at the recovery console type chkdsk /r and let that run to completion...then reboot and try going back in to RC and continue with the repair steps

[dsenette]

at the recovery console type chkdsk /r and let that run to completion...then reboot and try going back in to RC and continue with the repair steps

[mulati18]

thanks... i ran the chkdsk and got 26% of the way thru when the message came up "the volume appears to contain one or more unrecoverable problems."

so is it a done deal than? anything else that can be done? thanks again!

[dsenette]

that message pretty much means that your drive is on it's way out...it would probably be in your best interest to get a new hard drive....we MIGHT (i'd say probably) be able to get your data back off of the old one...but even if you get windows running on it it's probably not going to stay that way for long
what make and model hard drive is it?

[mulati18]

its an 80GB 7200 RPM Ultra ATA hard drive

[dsenette]

do you know what brand?

[mulati18]

i can't find a brand anywhere... but its in a dell dimension 2400... so i'd assume its a dell?

[dsenette]

are you comfortable with opening your computer and seeing what the sticker on the HD says as far as manufacturer?...i'm only asking because sometimes the manufacturer's tools can repair error that normal chkdsk can't...but...this isn't always teh case..

[mulati18]

ok. it looks like it is a maxtor diamondmax plus 9 80GB ATA/133HD... hope that helps