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Need to resolve Symantec residues


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#1
joejobs

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Hi:
I am trying to fix the following error:
eeCtrl; event ID-7026

This error corresponds to Symantec Eraser Control Driver
it is located in the registry but denies to get manually deleted.

please help with this issue,
have tried researching but can't find any useful info.
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#2
Retired Tech

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Click start then search, include hidden and system files, look for eeCtrl.sys

Is it in common files or system32
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#3
joejobs

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No.
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#4
Retired Tech

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What error does it give if you try to delete the registry entry
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#5
joejobs

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Cannot Delete _XX_: Error while deleting key
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#6
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Click start then run, type prefetch then press enter, click edit, select all, right click any file, click delete, confirm

Click start then run, type msconfig then press enter, click start up, is there an entry for Eraser Engine, if so, remove the tick, click apply and reboot

Try the registry entry
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#7
joejobs

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Cleared Prefetch.
but still getting the error message when deleting.
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#8
Retired Tech

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Have you got other Symantec products on the PC

When you searched for eeCtrl it didn't show?
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#9
joejobs

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Hey:
Haven't been able to solve the problem,
are there other options to delete?
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#10
Retired Tech

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Have you got anything for post 8
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#11
joejobs

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No other symantec products,
eeCtrl doesn't show.
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#12
Retired Tech

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Download, install and run Tune Up 2007 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up
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#13
joejobs

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Downloaded, installed, ran TuneUp Utilities 2007
Disk and reg cleaner
but the file is still there

it also shows up in the boot file
show the driver failed to load.
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#14
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Did you include hidden and system files when you searched
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#15
joejobs

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yes
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