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cant get laptop to show anything on screen


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#1
madmax33333

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hi my girls laptop is playing up this is the problem you can turn the laptop on and windows logo appears and everything seems ok then the desktop picture she has appears but then nothing no short cut icons just the desk top pix ??? and i get a message saying this with a red cross Explorer.exe unable to locate compenent This application has failed to start because browseui.dll was not found re-installing the application may fix so how can i fix this laptop i have a very un happy girl :blink: :whistling:

cheers paul
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#2
The Skeptic

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Can you run the computer in safe mode? If you can, run it in safe mode with networking, download and install the missing dll from this site.
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#3
madmax33333

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no wont let you run in safe mode just get black screen with nothing ???
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#4
The Skeptic

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Do you have an XP installation disk? If you do, could run it to recovery console?
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#5
madmax33333

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yes have xp disk can you guide me step by step as im not very good with pcs :whistling:
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#6
The Skeptic

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Insert the disk into the cd (or dvd) drive in your computer. Boot up. A blue setup screen should show up. If it doesn't (the computer tries to load windows as usual) enter the bios (If you don't know how to do this follow the instructions on the first page that shows after bootup about how to enter setup). While in the bios look for boot sequence and make your cd drive the first boot device. The procesure can vary somewhat between different types of bios.

After reaching the setup blue screen the computer will load many drivers eventually showing a screen where three options are offered. One of them will ask you to press R to enter recovery console. Type R then Enter. You will be asked now to specify the windows installation that you want to repair. Type 1 and then Enter. Now you will be prompted for a password. If there is no password just press Enter. Type the password and press Enter if there is one. Now you will enter a black, dos-like screen and a prompt folowed by <windows>. Now type:

copy x:windows\system32\browseui.dll c:windows\system32

Please Note: X should be replaced by the letter of your cd drive. If you have only one partition on your hard disk it will usually be d or e. Please note the spaces before x: and before c :

press Enter. One file should be copied. Reboot and see if it workes.
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#7
madmax33333

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hi trying that but keep getting either access is denied or the system cannot find the file specified ???? what im i doing wrong ive had to guess at what my hard drive is ive put in D, E instaed of the x :whistling:
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#8
The Skeptic

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I think we would be better off performing XP repair is described here. Please follow the instructions carefully. After the repair you will have to re-download all windows updates.
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#9
madmax33333

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trying that ill come back to you thanks :whistling:
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#10
madmax33333

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sorted many thanks i have again one happy girl :whistling: :blink: :help:
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#11
The Skeptic

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Thanks for letting us know.
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