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Plain computer user needs help!


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#1
Sarah63

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Have found the last few months, when I'm exploring a site, and try to open a link INSIDE this site, I get the following message. "IE ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE". Another message box appears where you can 'report the problem', then IE automatically shuts down. I lose everything.

I'm not an educated computer user, but quite able to understand and use the machine. PLEASE, if someone could assist me, I'd appreciate a step-by-step explanation of what I need to do. I've read online it may have something to do with 'add-ons', but I am afraid to delete anything....who knows what these add-ons have to do with running my pc? I have downloaded IE7 shortly after it came out.

Can anyone help???
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#2
Retired Tech

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Have you updated IE7 since installing

Microsoft Update will have the recent version

http://update.micros...t.aspx?ln=en-us
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#3
Sarah63

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Yes, I have automatic updates, but also went to Microsoft to check for sure. Any more ideas??
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#4
Retired Tech

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On a web page, click tools, about internet explorer to check it isn't beta

Click tools, internet options, delete all, tick delete anything added by add ons

Click tools internet options, security, reset all zones to default level

If no change, click tools, internet options, advanced, click reset

Close IE then re-open it
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