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My sound just STOPPED working


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#1
larissa25

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My sound isnt working, not even that annoying clicking sound as you click you mouse on something.
I first noticed this when viewing the Flash mp3 player on my husbands site. The mp3 player is reading the playlist, but wont play the mp3s.
Real player is saying 'Cannot open the audio device, another program may be using it.'
Thats not the case becaus ethere is no other programs open.

For some reason, my computer isn't reading or playing sound at all.
Is this a Driver issue? Or soundcard thing?
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#2
dsenette

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Press start then run then type devmgmt.msc
then press <enter>

Or

Right click My Computer then choose Manage then Device Manager

Do you see any yellow ? or !
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#3
larissa25

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poo, i forgot to tell ya that.

there are no yellow exclamations there, and I already tried downloading the driver again from Dell.com (I have a Dimensiion 2400) and it didnt help.
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#4
larissa25

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should i just delete and reinstall all the drivers off my Resource CD?
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#5
fleamailman

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let's see:

before anything esle
- try headphones to rule out speakers

runbox command
- press buttons on keyboard: winkey + r button
- paste: mmsys.cpl
- press: enter
- click: advanced
- see if your settings are for your configuration.

runbox command
- press buttons on keyboard: winkey + r button
- paste: sndvol32.exe
- press: enter
- check to see if none have turned down or muted

(winkey is the button of the keyboard that looks like the MS flag)
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#6
larissa25

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its not speakers....

in the first runbox suggestion u said to click advanced, well advanced was gray and available for clicking.

in the second suggestion, the volume control thing after i hit enter said"there are no active mixer devices available. To install go to Add Hardware".

should I do something like that?
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#7
dsenette

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is your soundcard showing up in device manager?
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#8
larissa25

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that the thing, Im not sure what the sosound card would say
in the device manager, these are whats showing:

Audio Codecs
Legacy Audio Driver
Legacy Video Capture Devices
Media Control Devices
Video Codecs

Thats all there is under Sound devices, and none have an exclamation.
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#9
larissa25

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and theres no 'Other Devices' area that sometimes shows up when a device isnt reading right.
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#10
dsenette

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i've got all of those...but i've also got the "c-major audio" which is my sound card....do you know what make and model your sound card is? if not
Download Everest from this link :
http://www.majorgeek...wnload4181.html

Run everest then click on the Report menu. Select Report Wizard, then select Hardware Related pages. Create the report as a TXT file (if this option is available). When its finished compiling, save the report & then attach it with your next post.:
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#11
larissa25

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here is the report.
thanks for the help. I hope we can get to the bottom of this.
My husband is a musician, he NEEDS sound on here, lol!
(we dont have a spereate sound card though, he does his music on a another computer)

Attached Files


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#12
dsenette

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http://downloadfinde.....mp;submit=Go! go here and get the "inf update utility" (number 4 in the list) download and run that...i'll keep looking for a specific audio driver...but that inf update for your chipset should get it
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#13
dsenette

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http://support.dell..../...=WW1&osl=EN here's the link to the dell drivers....my only concern is that the audio drivers here are listing soundblaster cards or an analogue device...which may be the ac 97 that your compouter is reporting to have...i just need to confirm
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#14
dsenette

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AC'97 Audio Controller:
Audio Controller Type Intel 82801DB(M) ICH4
Codec Name Analog Devices AD1981B(L)
Codec ID 41445374h
S/PDIF Output Not Supported

there we go...that analog device listed in the dell driver page should be this device
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#15
larissa25

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my only issue with the driver is, I downloaded that exat driver yesterday, but I guess the default folder its extracting it to is wrong or something.
Just so I know for sure, where should it be dumping this device??
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