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Norton Removal Tool Problem

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(I posted this in another forum but am posting here as well, in hopes of faster replies and more opinions.)

Okay. Here's the deal...
I've been having some problems with Microsoft Office 2003-- specifically, whenever I try to open any documents, word, excel, whatever...freezes. Also, since the most recent update of WoW, it's giving me an "unable to connect message", which has been linked to Norton. So I figured, okay, I'll remove it.

I can't use add/remove programs to delete it. I've tried. Several times. I've also downloaded the Norton Removal Tool from several different websites(including Symantec's), just to make sure I didn't get a bad file.

However, when I go to run the Removal Tool, nothing happens. The cursor changes to the loading animation for a few seconds, and then back to normal. I wait, and nothing pops up.

Also, if this has any relevence, I tried doing a system restore a few minutes ago, and after shutting down, rebooting, etc, all the normal restore steps, it tells me that no changes have been made, and that it cannot perform the system restore.

So...do I need to reformat, or what?

Thanks in advance.
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did you get this resolved?
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