[RichardB1]

Hi, apologies if this is the wrong forum for this question, but...I have decided to change ISP for my ADSL broadband and asked for cancellation and a MAC Code. The cancellation is in progress and upon chasing my current ISP for the MAC code I got this:

As you have requested the cancellation of the service, we are unable to request a MAC code on this line. The cease on the line you requested will close will stop the service completely, freeing your telephone line for a new service provider to set up a new connection. The cease will be completed on the 9th February 2007. If you wish a MAC code, to migrate to another provider then we will need to stop the current cancellation and request from BT that a MAC code be generated. If this is the case, please reply back stating you wish the cancellation to be stopped, and a MAC code be generated for this line.

Does this seem normal? Can I get a new ISP lined up to start on Feb 9th or are they going to need the MAC code? Bit confused, and not really sure what the precise need for a MAC code is now, given the above!

Thanks for any advice

[Advertisements]

Maybe they are splitting hairs as it should be MAC Code then cancellation

http://www.broadband...ngeprovider.jsp

[Retired Tech]

Maybe they are splitting hairs as it should be MAC Code then cancellation

http://www.broadband...ngeprovider.jsp

[cmw2010]

According to the way I am interpreting this, all you need to do is call your ISP, request a MAC code then you give the MAC code to the new provider then they will do all the cancellations and transfers for you.

1. Contact your current provider and request a MAC code to transfer – they may haggle with you to keep your business.
2. Remember, don’t cancel the old service.
3. Search for the best deal on broadband.co.uk
4. Sign up with a new provider and give them the MAC code during sign up.


That’s it! Your service should be transferred smoothly in a about a week or so.[/color]

[RichardB1]

Thanks for your help guys...I've 'cancelled the cancellation' and requested a MAC code, so fingers crossed!