As you have requested the cancellation of the service, we are unable to request a MAC code on this line. The cease on the line you requested will close will stop the service completely, freeing your telephone line for a new service provider to set up a new connection. The cease will be completed on the 9th February 2007. If you wish a MAC code, to migrate to another provider then we will need to stop the current cancellation and request from BT that a MAC code be generated. If this is the case, please reply back stating you wish the cancellation to be stopped, and a MAC code be generated for this line.
Does this seem normal? Can I get a new ISP lined up to start on Feb 9th or are they going to need the MAC code? Bit confused, and not really sure what the precise need for a MAC code is now, given the above!
Thanks for any advice