HOWEVER: Please remember that people have problems outside of Malware and spyware. The majority of the help goes there, and with due cause - a lot of computer problems begin with a nasty virus or spyware infestation. But, like my own problem, there are other issues out there that would appreciate some major help, but don't get nearly as much attention as the adware, spyware, and malware issues, nor the virus problems.
Granted, I don't think it would be wise to take too much attention away from those major issues just to help someone figure out why AOL isn't working (my own problem), but ... perhaps a little extra attention could be given to those who don't have virus/spyware issues? Just a little.