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#1
CourtnieGracia

CourtnieGracia

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Hi

Everytime I'm on the internet I keep receiving an error reoprt that tells me windows needs to close the interent and whenever I do a search on google or yahoo I get pop ups. How can I fix this?

Thank You,
Courtnie
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#2
piper

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Hi and welcome to Geeks to Go!

First, let's clean out some internet files. In Internet Explorer, click Tools menu, Internet Options. On the General tab, click Delete Cookies, then Delete Files (onthe next screen, check "Delete all offline content"). Reboot your computer and check your browser again. Are you still getting the "Internet needs to close" messages?

Next, the popups! Do you have antivirus and/or antispyware software installed? If not, here's a list of freeware options:

Anti-Virus:
a-squared - http://www.emsisoft..../software/free/
AntiVir - http://www.free-av.com/
Avast - http://www.avast.com...ast_4_home.html
AVG - http://free.grisoft.com/
BitDefender - http://www.bitdefender.com
ClamWin - http://www.clamwin.com/

Anti Spyware:
Ad-aware - http://www.lavasoft....ftware/adaware/
Bazooka - http://www.kephyr.co...nner/index.html
Hijackthis - http://www.spywarein.../downloads.html
SpyBot Search & Destroy - http://spybot.safer-networking.de/
SpywareBlaster - http://www.javacools...areblaster.html
SpywareGuard - http://www.wildersse...ywareguard.html
WinPatrol - http://www.winpatrol.com/

The pop-ups are probably caused by spyware on your machine. If you don't have anti-spywares software, download and install one of the above.

If after scanning for viruses and spyware, your still having trouble with popups, please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then post a hijackthis log in THE MALWARE FORUM forum.
(Posting HiJack This logs in any other forum other than the malware forum is forbidden. If you post an HJT log in any other forum, it will be removed and it will take you longer to get help, so please make sure you only post HJT logs in the malware forum)

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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#3
CourtnieGracia

CourtnieGracia

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Yes I am still getting the error reports.
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#4
piper

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Which version of IE are you using?

Please check the Event Viewer for other Warnings or Errors that happen at the same time you get that IE error. To get to the Event Viewer, click Start, Control Panel, Administrative Services. On the left side of the screen are three categories: Application, Security, and System. Check under Application and System for any events that are listed as Warnings or Errors, that also have a date and time that correspond to the error.

You could try SFC (System File Checker)
It can fix certain issues in Windows where specific system files get corrupted, deleted, or infected. Basically the System File Protection watches the system files and checks their integrity against it's knowledge of what these files are supposed to look like. Generally if a system file get's "messed with" windows will let you know and give you the option to dissallow the change, sometimes you don't get this option though. The System File Checker is a command line utility that will initiate a scan of all the system files to make sure they are in their original state, present on the system, and or working properly. It's an easy tool to use but the user HAS to have an XP disk for it to work.

Do you have a valid XP cd?

If so, place it in your CD ROM drive and follow the instructions below

Start > Run > cmd then type

sfc /scannow (note the space)

let this run untill you get a message saying it is complete.

SFC - system file checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.

If you want to see what was replaced, right click My Computer > manage, expand event viewer > system.
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