[GStone2593]

To start with I did read the other posts about this topic. I have a Toshiba Satellite laptop and my dvd drive (Matshita DVD-RAM UJ-831S) will not read dvds or cds. I went to the Device Manager and there is a yellow exclamation point. I tried uninstalling/reinstalling the drive several times, the plug and play pops up saying that there is a problem installing the device. I turned the computer off and took the drive completely out, put it back in and restarted the computer with still no luck.

So, I bought an external drive thinking that perhaps my drive or connection had gone bad. The new external drive that I bought is a HP DVD Writer 940d USB Device (also a plug and play). I followed the directions plugged in the USB and then the power cord, the same thing happened the bubble popped up at the bottom of the screen saying there was a problem installing the new device and that it would not work properly.

When I went to Device Manager both drives have the yellow exclamation point next to them. I again have restarted the computer several times after uninstalling both drives and the same thing keeps happening. I have installed other devices (HP printer and HP scanner, both USB) prior to this happening and those devices work properly.

If anyone has any suggestions I would greatly appreciate the help. I have another problem with another computer but I will save that until I resolve this issue.

Thank you,
Ginger

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Let's check a couple of registry entries that can prevent Windows from installing the drivers.

Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose Export. Name this file "filters" and save it to your desktop. This file can be deleted when it is determined it is no longer needed.

In the right pane, if either UpperFilters or LowerFilters are present, right click on it and choose Delete...accept the deletion. Delete both if they are both present.

Close Registry Editor and reboot.

Try to install the drive again.

[piper]

Let's check a couple of registry entries that can prevent Windows from installing the drivers.

Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose Export. Name this file "filters" and save it to your desktop. This file can be deleted when it is determined it is no longer needed.

In the right pane, if either UpperFilters or LowerFilters are present, right click on it and choose Delete...accept the deletion. Delete both if they are both present.

Close Registry Editor and reboot.

Try to install the drive again.