Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Dvd drive won't read dvds or cds


  • Please log in to reply

#1
GStone2593

GStone2593

    Member

  • Member
  • PipPip
  • 20 posts
To start with I did read the other posts about this topic. I have a Toshiba Satellite laptop and my dvd drive (Matshita DVD-RAM UJ-831S) will not read dvds or cds. I went to the Device Manager and there is a yellow exclamation point. I tried uninstalling/reinstalling the drive several times, the plug and play pops up saying that there is a problem installing the device. I turned the computer off and took the drive completely out, put it back in and restarted the computer with still no luck.

So, I bought an external drive thinking that perhaps my drive or connection had gone bad. The new external drive that I bought is a HP DVD Writer 940d USB Device (also a plug and play). I followed the directions plugged in the USB and then the power cord, the same thing happened the bubble popped up at the bottom of the screen saying there was a problem installing the new device and that it would not work properly.

When I went to Device Manager both drives have the yellow exclamation point next to them. I again have restarted the computer several times after uninstalling both drives and the same thing keeps happening. I have installed other devices (HP printer and HP scanner, both USB) prior to this happening and those devices work properly.

If anyone has any suggestions I would greatly appreciate the help. I have another problem with another computer but I will save that until I resolve this issue.

Thank you,
Ginger
  • 0

Advertisements


#2
piper

piper

    Retired Staff

  • Retired Staff
  • 2,459 posts
Let's check a couple of registry entries that can prevent Windows from installing the drivers.

Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose Export. Name this file "filters" and save it to your desktop. This file can be deleted when it is determined it is no longer needed.

In the right pane, if either UpperFilters or LowerFilters are present, right click on it and choose Delete...accept the deletion. Delete both if they are both present.

Close Registry Editor and reboot.

Try to install the drive again.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP