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CD/DVD won't eject


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#1
highland403

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When I push the button on the front of the CD drive to eject the CD, the drive's light blinks but it doesn't eject the CD. The only way to get the CD to eject is to reboot and hit F8 to get to the troubleshooting window. At this point, I can eject the CD by hitting the drive's eject button.

I don't know if this is a hardware problem or a software problem. But it happens with CDs and DVDs and these both use two different applications. So I tend to think it must be hardware.

Any help would be appreciated.

Thanks!

The operating system on this computer is XP.

Edited by highland403, 27 January 2007 - 11:03 AM.

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#2
fleamailman

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welcome to geekstogo
curious, in explorer if you righthandclick the drive sellecting eject, does it eject?
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#3
highland403

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no, clicking eject from the drop down menu of the drive doesn't work either.
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#4
fleamailman

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sounds very much like broken hardware then, but I hope that someone else will prove me wrong
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#5
Kurenai

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Try a firmware update from the drive manufacturer's website? It almost sounds like the Windows optical device driver is corrupt, since it works fine when no driver is in play. Does it eject normally when you first start the computer, before Windows loads, or in BIOS?
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#6
Facedown98

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Once you have the drivers updated, if that doesn't help, the traditional uninstall and reinstall might be an option.
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#7
highland403

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Try a firmware update from the drive manufacturer's website? It almost sounds like the Windows optical device driver is corrupt, since it works fine when no driver is in play. Does it eject normally when you first start the computer, before Windows loads, or in BIOS?


Yes, it ejects normally when starting the computer.

I haven't had any success yet with updating the firmware. According to the computer's information, it's a Philips DVD+RW DVD8601. I went to Philips website, but they don't show this as a model number. I called Philips, but they were no help.

I opened the case, thinking I could see the drive and get a model number, but no way without pulling the drive completely out of the case. :whistling:

Do you have any suggestions on how I should go about updating the firmware?

I have been Googling DVD8601 and came across a website which appears to have a firmware update. Here is the website address: http://www.cdrinfo.c...px?DriveId=1205

Should I download and install this update?

Edited by highland403, 28 January 2007 - 02:18 PM.

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