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SMTP error from remote mail server


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#1
Diego8

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The e-mails i send to address @terra.com.br get bounced. i'm getting an smtp error and i don't know why this is happening because if i send to the same e-mail address from a different account the message gets to the recipient but not from this one.

Here's the response i get:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

xxxx@terra.com.br
SMTP error from remote mail server after initial connection:
host mx.terra.com.br [200.154.55.2]: 450 Client host rejected:
cannot find your hostname, [207.44.198.61]: retry timeout exceeded

------ This is a copy of the message, including all the headers. ------

Return-path: <xxxx@aeromont.com.uy>
Received: from cpanel by matrix.secsrv.net with local (Exim 4.63)
(envelope-from <xxxx@aeromont.com.uy>)
id 1HBc9u-0008Kc-Dj
for xxxx@terra.com.br; Mon, 29 Jan 2007 14:27:22 -0500
Received: from 200.125.42.73 ([200.125.42.73]) by www.aeromont.com.uy
(Horde MIME library) with HTTP; Mon, 29 Jan 2007 14:27:18 -0500
Message-ID: <20070129142718.cylgmgzv7cuzkkg0@www.aeromont.com.uy>
Date: Mon, 29 Jan 2007 14:27:18 -0500
From: <xxxx@aeromont.com.uy>
To: xxxx@terra.com.br
Subject: -----
MIME-Version: 1.0
Content-Type: text/plain;
charset=ISO-8859-1;
DelSp="Yes";
format="flowed"
Content-Disposition: inline
Content-Transfer-Encoding: 7bit
User-Agent: Internet Messaging Program (IMP) H3 (4.1.1)

Any help is greatly appreciated.
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#2
piper

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Are you sending email from two different ISP accounts, but on the same computer and maybe setup in the same Outlook mail profile?
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#3
Diego8

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Yes. They are two different ISP accounts and it's from the same computer but not using Outlook, using webmail.
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#4
piper

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So you log into one mail account, do your thing, log out, then log into the other mail account? Or do you have two browser windows open at once?

Is this [www.aeromont.com.uy] the ISP that can't send to that address?

Are you positive you have the address exactly the same in both accounts?

Which browser do you use?

Since you'r using the web portal, I recommend you contact that ISP and see what they say. Please post their response and whether it worked.
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#5
Diego8

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This time i configured Outlook and tryed to send from the isp i can't send to @terra.com.br and i get the same response from the server.
I guess it's a server problem from our isp, i'll talk to them and then post back their response.
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#6
dsenette

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it's deffinitely either an ISP problem on your end or something on their end..
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#7
silverbeard

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Most ISPs block port 25 on residential accounts to all SMTP servers except their own. this means you have to send all outgoing mail through their server.
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#8
Diego8

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Are you saying that if i want to contact someone with an e-mail account in the terra.com.br server i have to send the e-mail from a terra.com.br account?.
This can't be true, it would be ridiculous.
Besides if i send from gmail (and other accounts) the message gets to the recipient but not from the one in discussion.

Edited by Diego8, 30 January 2007 - 02:53 PM.

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#9
silverbeard

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No. To send mail from your PC connected to your ISP your outgoing mail server has to be set in your account settings to the outgoing server for your ISP. As a way to try to control spam ISPs only accept mail going to their SMTP servers. Mail going to other SMTP servers is not allowed to relay through the said ISP.

You can get POP3 mail from any POP server but to send from your client you have to use the outgoing sever for the ISP you are connected to.
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