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new built computer help!


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#16
neilp4453

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i am going to called asus tommorrow and ask for a replacement. so basically the problem was my case. now what could i do so it actually runs inside the case? there is nothing touching the top side of the motherboard and the back side is touching the metal on the case. could that cause a short?
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#17
Doby

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Are you using standoffs between the case and mobo?
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#18
neilp4453

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what do you mean stand offs. i am assuming no.
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#19
Doby

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They look like this and support the mobo to keep it from touching the case
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#20
Lightninghawk

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I'm glad yall figured this out, and thanks again Doby. Sorry it's your case man. I told you that my friend had the same problem with his viper case. Becareful though if you have to send it back because they made him pay to ship it back and everything else.
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#21
neilp4453

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can i still use this case or do i need another one.
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#22
neilp4453

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i got those standoffs in the screw bag, but i dont know how to exactly install them. but after i get my motherboard back from asus, i am going to use those if someone can explan to me how, washers (rubber or plastic), or for the very last resort that anti-static bag.
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#23
Doby

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Ok let me get this straight so I know what went wrong the first time and please try and answer all my questions.

1 You used nothing to keep the bottom side of the mobo from touching the case?
2 How did you mount the mobo if standoffs were not used?
3 What kind of case .i. midtower, full tower? Could you give us a link so we can see it?
4 Have you removed the cpu from the effected mobo and does it look damaged?
5 could you possibly post a pic of the cpu up close as possible?

After you answer the above I will see what online guids are good and give you links, then we will do the build step by step after you recieve the parts.

Rick
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#24
jacobusmatthew

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Using stand-off's are a must!!!! that prolly was the cause of the short!!!! :tazz:
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#25
neilp4453

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1 You used nothing to keep the bottom side of the mobo from touching the case?
2 How did you mount the mobo if standoffs were not used?
3 What kind of case .i. midtower, full tower? Could you give us a link so we can see it?
4 Have you removed the cpu from the effected mobo and does it look damaged?
5 could you possibly post a pic of the cpu up close as possible?

1 True
2 i put the screws through the mobo holes and it mounted onto the screw holes on the case
3 midtower/link: http://www.newegg.co...-164-004&depa=1
4 yes i have removed the mobo and it doesnt look damaged
5 the picture is attached

and i was wondering, i sent my mobo to asus because the cpu fan wouldnt turn on and the cpu got hot. but i didnt leave it on more than like 20-30 seconds. but, sparks came out of the motherboard cuz i dropped a screw on it and thats when it happened. did i fry the mobo or somehting else? is it fixable. how much will it run me if asus doesnt do it for free?
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#26
Doby

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Very good job answering those questions, don't worry about your case its fine

Your cpu appears to be ok I expected worse.

What happened here is you did not use standoffs to keep the mobo supported up and away from the case therefore the backside of the mobo shorted against the case. As jacobusmatthew said standoffs are a must.

What you have to do is screw the standoffs in the case first and they must line up with the holes in the mobo, not one can be out of place. Then you lay the mobo on the standoffs and use the screws to attach the mobo to the stand offs not the case. This supports the mobo up away from the case so nothing touches the case. If the standoffs are lined up with the holes in the mobo these hole are insulated so there is no case short.

I hope I am being clear enough if not just ask.

I don't know what Asus will do the way you mounted it clearly voids your warrenty but they may not be able to tell.
I know with Abit boards they charge a flat $25.00 US fee plus shipping to fix or replace and this is when warrenty does not apply plus with thier 3 year warrenty thats why I like Abit but Asus makes a good board to.

When you get your board back, if you would like I will help you test and explain some things as you assemble it. Just post back

Rick
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#27
neilp4453

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even though i mounted it wrong, the mobo still worked outside the case. the fact i left the whole thing on wit a screw on it made sparks come out. and the next thing i knew, the cpu fan wouldnt work. and i seemed as though the motherboard still got power because the cpu heated up and everyhting did start up. so the sparks must have messed up something to do wit the cpu fan and maybe other things. but, when i get my mobo back, i will be excited. cuz i am upgrading from a onboard graphics card (which are usually crappy) and a 400mhz processor and 100mhz fsb ( amd-k6-2 processor). thats why i got intel, cuz amd is crappy if you compare it to other cpus like it. but i am upgrading to the 530j and a pci express graphics card which should run faster than agp. very excited. but i have a question, when you put in the standoffs, will the i/o panel or wutever correctly line up? a side not: i heard intel p4 cpus are very difficult to burn because of some thermal crap it has. and my mobo had some new blue thing on the bottom which supposedly helps cool the cpu making it 10 degrees F lower. i just want feedback on that question and about what i "heard."
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#28
Doby

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, when you put in the standoffs, will the i/o panel or wutever correctly line up?



Yes in fact if you don't put standoffs in the i/o panel won't line up correctly.

i heard intel p4 cpus are very difficult to burn because of some thermal crap it has.



This is true the new intel cpu's are harder to overheat when compaired to older models and amd.

and my mobo had some new blue thing on the bottom which supposedly helps cool the cpu making it 10 degrees F lower



I am not sure what that would be unless you mean the thermel pad on the hs witch btw will have to be cleaned off and new thermal paste applied.

Rick
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#29
neilp4453

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no, the mobo itself has like a blue plate or something on the back which supposedly keeps the cpu coolor. anyway, the first day i got my cpu, i messed up the thermal pad on the bottom of the cpu so i bought some antec formula 5 and replaced it. well, do i still have to clean off and reapply the formula or can i just spread the the amount that is on there around.

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