[bskit88]

Under my add/remove programs I am trying to uninstall Intervideo Dvdcopy2. During setup to uninstall I get the following message:

"Error extracting support files. Cannot create a file when that file already exists."

Can someone please help me uninstall this. I have System Tech XP (diagnose and fix software) but can't uninstall from there either.

Thanks,
Louie T.

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I would recomend using the msi cleanup utility by Microsoft. once installed just browse for the program, highlight and remove. After that You will need to reinstall the software and uninstall it to do a complete removal.

[starjax]

I would recomend using the msi cleanup utility by Microsoft. once installed just browse for the program, highlight and remove. After that You will need to reinstall the software and uninstall it to do a complete removal.

[bskit88]

I downloaded that msi program and ran it, but I do not see (or know) what I am looking for.

Under my add/remove I see intervideo dvdcopy2, but under the msi I see nothing similiar.

Thanks

[starjax]

haven't forget about you. Just been a little busy. Typically if it's not listed under msi installer, then it means that the program used a different installer for installation.

after some thought I think we might just have to delete the folder from c:\program files\intervideo. If it won't let you do this because a file is in use, then I recommend that we try it from Safe Mode.

After you delete the program make sure to empty your recycle bin. At this point we are ready to clean up your registry.

Prefetch is clickable for more information

Click start then run, type prefetch then press enter, click edit then select all, (all files will highlight), right click any file, click delete, confirm

Click start then all programmes, accessories, system tools to run disc clean up

Reboot

Click start then all programmes, accessories, system tools to run defragmenter

Download, install and run Tune Up 2006 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Disable the anti virus programme then click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Check the anti virus programme is running

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

Click optimize and improve then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

[bskit88]

That worked!

Thank you very much