[Jaylex]

hi guys

I have two programs: Bitdefender 9 and Windows live One care.
My live care does a full scan of system and says no threatening viruses were foun and the pc is working perfectly. Bitdefender does a ful scan and finds nothing also. But what concerns me is that Bitdefender has a popup screen that every so often comes up if it needs to warn me of something

Now it has given me these two messages:

File c:\system volume information\_restore{f74b6ac0-e4a0-427b-9fa1-38e279833456}\rp115\a0018544.dll
infected with Trojan.Zlob.2.Gen

File c:\system volume information\_restore{f74b6ac0-e4a0-427b-9fa1-38e279833456}\rp114\a0018511.dll
infected with Trojan.Downloader.Small.LR

I cannot accees he folder in question to manulay remove the trojans as it says the file access is restricted, what do i do? I'm in the middle of typing a major presentation and cant get stuck now

Thanks a stax

Jaylex

[Advertisements]

Hello Jaylex and welcome to Geeks To Go

I have moved your topic from the waiting room, which is for members who have waited for 3 days without a reply to post a link in, to the malware forum.

The usual method of removing those infections is to renew your restore points; here's how.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)
1. Turn off System Restore.

• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• Check Turn off System Restore.
• Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.

• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• UN-Check *Turn off System Restore*.
• Click Apply, and then click OK.

[Crustyoldbloke]

Hello Jaylex and welcome to Geeks To Go

I have moved your topic from the waiting room, which is for members who have waited for 3 days without a reply to post a link in, to the malware forum.

The usual method of removing those infections is to renew your restore points; here's how.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)
1. Turn off System Restore.

• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• Check Turn off System Restore.
• Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.

• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• UN-Check *Turn off System Restore*.
• Click Apply, and then click OK.

[Jaylex]

Hi
oops sorry about hat still trying to get used to the site.
Thank you I will try as you advised and return with feed back

[Crustyoldbloke]

I am sure that will do what you want it to.

[Crustyoldbloke]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.