Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Restarting Computer


  • Please log in to reply

#1
sidekick_33

sidekick_33

    New Member

  • Member
  • Pip
  • 5 posts
Hello there, this is my first ever post. Whenever I start up my computer, sometime in the near future, whether it be 2 minutes or 2 hours, my computer restarts. I ahve done some research in my event viewer and came up with the following error:

Source: Service Control Manager
Event ID: 7000
The kl1 service failed to start due to the following error:
The system cannot find the file specified.

This is the only error that I can see that has shut down my computer. In command prompt I typed:
sc query WIN32_EXIT_CODE... and it came up with:

[SC] EnumQueryServicesStatus: OpenService FAILED 1060:
The specified service does not exist as an installed service.

When i search my computer for a scm.exe, I cannot find one...could someone please help?
how do i rectify this?
  • 0

Advertisements


#2
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Have you got Kapersky
  • 0

#3
sidekick_33

sidekick_33

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
No i do not have kapersky, I use zone alarm
  • 0

#4
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Click start then run, type services.msc then click OK to check there
  • 0

#5
sidekick_33

sidekick_33

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
i checked in services.msc, and there is no mention of either Kapersky or service control manager
  • 0

#6
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Look for the services shown as stopped, that is the services control
  • 0

#7
sidekick_33

sidekick_33

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
there are no services that are stopped, there are about 48/89 that are started, and the rest are blank... as well, there a few that are disabled like clipBook, Human Interface Device Manager, Messenger, Network DDE, Network DDE DSDM, Routing and Remote Accessand Telnet.
  • 0

#8
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Click start then run, type sfc /scannow then press enter
  • 0

#9
sidekick_33

sidekick_33

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
ok, i ran sfc /scannow and i believe it ran sucessfully...is there anywhere that I can look for a smc.exe? how do I know if sfc /scannow ran successfully, it just closed...as well when i start up my computer it says that my computer drive needs to be checked for consistency, and then it always has the same message which keeps on going which is something like "deleting index $0 from file $25" and when I insert my windows cd, and run repair and then chkdsk /f, it always stalss at 25% and doesn't go past that point...what does all of this mean? i just installed windows xp professional last week
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP