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Cannot load web pages

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Working on my father in laws computer. He is able to connect to any service (LAN, Dial-up, Wireless) but cannot load any web pages. I can't connect to any other web app (MSN, etc..) either. Right now I only have dial-up to work with as his high-speed internet is at work. So anyway, the only thing I can ping is the TCP/IP loopback ( I cannot ping any website as it will return a "ping request could not find host <website>." Anytime I try and ping any other IP address I get a PING: transmit failed, error code 65. I'm pretty sure that it's partly related to a trial version of Norton Internet Security that he downloaded. Anyway, I double-checked to make sure his DNS settings are ok (they are the same as the one on this computer, which works.) Also, I uninstalled Norton Internet Security and disabled the Internet Connection Sharing (ICS) Service. However, I'm STILL getting error codes of 65 when I ping out, which I read are firewall related. There's nothing else on the computer firewall related, so how can I get rid of it? What's the next step, do I need to re-install TCP-IP? I also ran a Winsock Fix tool which didn't work. However when I open the Windows Security center, it says that ZoneAlarm is installed, but its status is unknown. My father-in-law said he had it at one point but then uninstalled it b/c he thought it was the problem. How do I get rid of it for good? Thanks!

Edited by superdan54, 03 February 2007 - 04:49 PM.

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