[Infoworld]

Hi All

My Computer will not shut down properly and gives the above error message with the end now option, it makes no difference if you let it time out or choose to end it...the blue screen appears and it goes through the sequence and then when it says windows is shutting down the arrow key freezes, I have removed my battery and just use the mains, all I do then is just remove the power cable.

There is no problem when it starts up and it just continues to boot up as normal.

The problem started soon after I upgraded to Norton System Works 2006 from the 2004 version.

I did have another problem that said the desktop reader could not initialise but that seems to have cured itself now.

I can follow instructions that are simple and precise but I have no coding knowledge.

Over to You Brains!!!

Thanks
Ted (infoworld)

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you could try uphclean

http://www.microsoft...;displaylang=en

also heres some information on possibilies on your problem

http://support.microsoft.com/kb/837115

from start ..control panel..administrator tools ..services
check latest event errors..check for those when you shutdown your computer
look to see if any red marks with this error Event ID: 1517