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VPN Email Server Issue

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The company i work for has recently upgraded our file server. The new server is working fine and has been configured to run DHCP. We are having a problem accessing the email server (separate server running Linux) on a consistent basis. Our remote users can log onto the VPN and access files at all times, but they can only access the email server on a rare occasion. It seems odd that they would be able to access the file server no problem, but are having problems with the email server. This was never an issue with our old server and is causing some major problems. Does anyone have any advice or suggestions to help? Thanks!
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