Print queue won't empty after print job is done
Posted 08 February 2007 - 12:59 PM
Posted 09 February 2007 - 07:13 AM
1. Open Control Panel on the problem laptop.
2. Click "Printers & Faxes"
3. Right-click the default printer and choose "Properties".
4. Click the 'Advanced' tab.
5. The option to "Keep printed documents" should NOT be ticked.
Posted 09 February 2007 - 08:39 AM
I am beginning to think it has something to do with communication between the printer and my laptop. The only way I could get the printer to work at all was using the TCP/IP port option because my company owned laptop runs on a different network than my home network. I can't see the other computers and periferals on the home network. The offending printer is an HP 1200 series Laserjet. However, the offending laptop also communicate with a Konica/Minolta Magicolor 2300 over a TCP/IP connection on the same network and the communication is fine. The print queue clears properly after a print job is finished. Only difference is that the Magicolor is a network equiped machine whereas the HP is using the new print server I installed. I think I mentioned earlier that three other computers on the home network print and clear properly. I appreciate your suggestion.