[sparkie400]

hi,

about a month ago my computer was infected with a virus (with the little virus alert icon in the notification area). i thought it was fixed but recently i tried to open some of my microsoft word documents and none of them will open!! same goes for my excel documents. a window will pop up saying that the document is not available. when i close microsoft word it tries to make changes to the template "normal", which i always cancel or say no to. using yet another virus scan program (AVG Anti-virus) i fount a trojan virus named tracert.exe in my documents folder within a folder named microsoft but it cant delete it.
i think this infection happened when i was infected with the other virus because i dont think i've downloaded anything suspicious since then but i'm not sure since i have not used microsoft word or excel since then. my son has a pc on our home network and by sharing my, my documents folder i can access my files remotely ok, so i dont think the files are corupted! can someone please help me!

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delete from drop menu and your done

download from here

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Edited by rushin1nd, 08 February 2007 - 04:17 PM.

[sparkie400]

hi have tried aboev thanks, still get message "file not available" and still cannot access any documents

[piper]

Have you ever had Norton Antivirus installed? If so, look at this possible solution. I'm actually finding this problem a lot in my googling.

I just saw that you are currently in the Malware forum. Let's put a hold on this thread until you get the all-clear from Malware, as the problem may be corrected at that time.

[sparkie400]

Thanks you are my saviour!!
I followed your link , and no i dont have norton but it used to run on my machine, searched for "officeav.dll" found it , removed it and now everything is back to normal, i forgot to say that i recently upgraded to office 2003 and everything worked fine until then? : your advice much appreciated .Thankyou!

[piper]

Glad we got that fixed

Good luck in Malware!