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Adobe download problems


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#1
Beverly5174

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Experiencing problems downloading Adobe format items.
Browser window freezes up and am getting the message that Yahoo browser has
encountered a problem and must close.
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#2
Guest_rushin1nd_*

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you could try this before you download adobe

start..run
type prefetch
click ok
on edit..select all
on any blue file
right click and delete
confirm delete

=========

next do this

Choose "Internet Options..." from IE's Tools menu.
Locate the "Temporary Internet files" heading, click the "Delete Files" button, and choose "OK" when prompted.
Locate the "History" heading, click the "Clear History" button, and choose "OK" when prompted.
Click the OK button at the bottom of the Internet Options window.
Close and re-start your browser.
===========

try downloading adobe again
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#3
Beverly5174

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I already have the Adobe program. It is when I try to download something that uses Adobe
that the problems begin. This did not happen before yesterday.

In 'prefetch' I am showing @ 75 files. All have a blue headline, with the usual 'stuff' below that.
Are these the ones I am to delete? :whistling:
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#4
Guest_rushin1nd_*

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yes those are the ones to delete

did you clean you browser cache

Choose "Internet Options..." from IE's Tools menu.
Locate the "Temporary Internet files" heading, click the "Delete Files" button, and choose "OK" when prompted.
Locate the "History" heading, click the "Clear History" button, and choose "OK" when prompted.
Click the OK button at the bottom of the Internet Options window.
Close and re-start your browser.
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#5
Beverly5174

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Hi rushin1nd! Thanks for your patience...

Ok... I've deleted the files in prefetch; deleted the Temp Internet files; deleted History...

...and restarted my computer. Once again, I tried to download the Adobe pdf files and
have gotten the same Yahoo Browser message... go figure!

Not sure where you are, but it's late here and I'm ready to call it a night. I don't know what
else to do anyway. Very Frustrating, indeed!

I do appreciate your help! :whistling: I will check into this site tomorrow or check to see my email
in case you have any more solutions to offer.

Thanks!
Beverly5174
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#6
Guest_rushin1nd_*

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if your using flash player nine then uninstall it use this web site to learn how

http://www.adobe.com...cfm?id=tn_14157

if adobe flash player 8 worked then download it from here

http://www.adobe.com...flash/flashpro/

ill check tomorrow and ill find more solutions

here are some latest updates

http://filehippo.com...acrobat_reader/

also check add/remove programs and if you have more than one version of java remove them all and install the latest

http://filehippo.com...d_java_runtime/

in add/remove programs look for J2SE runtime enviroment 1.6.0.0 latetest one

if other version show remove them

by the way im in canada ontario

Edited by rushin1nd, 09 February 2007 - 01:07 AM.

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#7
Beverly5174

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Hi again rushin1nd.... if you are still hanging around for me!

I have tried to uninstall flash player 9 but keep getting told the uninstall is not complete... that file Flash 9b.ocx is still in use. That some thing I am running is using it. The instructions tell me to close all browser windows, whichi I do. I have closed my Incredimail, and my desktop weather applications, and all messenger applicatins, as well.

I just tried again to uninstall it and when I restarted, Macromedia Flash tells me I have to install Shockwave 9,0,28,0 in order to run my Incredimail (so I can get to your message and referral to this site).

I have uninstalled any Java applications and reinstalled the latest version.

I live in Northern California...

Am at wits end here. My lack of computer knowledge is soooo evident! Confused does not cover it! Once again, any help you can offer is greatly appreciated.

Thanks, Bev
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#8
Retired Tech

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Which version of IE have you got
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#9
Beverly5174

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Hi Keith!

I am using Microsoft IE 7...

Bev
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#10
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On a web page, click tools, manage add ons, enable or disable add ons, click shockwave flash object, put the dot in disabled, click OK

Close IE

Try uninstalling
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#11
Beverly5174

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ok.... in Tools, Internet options... the only place I saw that had anything to do with add-ons was at the bottom of the 'advanced' tab, and it says:

"deletes all temp files, disables browser add ons and resets all changed settings"

"should only use this if browser is in an unusable state"

I did not see anything about a shockwave flash object

?????
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#12
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Click tools, manage add ons is 4th down
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#13
Beverly5174

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I must be missing something.... when I click on tools, I get the following:

Online Protection
Parental Controls
Anti-spy
Pop-up blocker
______________

Shortcuts
Internet Options
Browser Options
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#14
Guest_rushin1nd_*

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Tools
internet options
program tab
near the bottom you will see manage add-ons
click on that

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#15
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