what other diagnositics can be run to determine the status of the situation...
any comments would be appreciated...
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Look in device manager and see if there is anything there under "sound, video and game controllers". If you have nothing there but some legacy audio codecs then you have not installed any sound drivers.
That takes us to what kind of sound you have. On-board? a removable card? Any identification on the card? If its on-board, what kind of motherboard chipsets do you have?
Then it is time to QUIT wasting time and buy a good sound card and install it.
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