[Drops of Wax]

Hello,
Little did I know that when I came back from college for the weekend I would be spending a large chunk of time trying to find the cure for computer cancer denoted as Dr. Watson Postmortem Debugger that my brother has now been infected with. I have done the introductory scans with adaware, spybot, antivirus, cwshredder, and windowsupdate. I also just finished a scan with HiJackThis, so here it is. If anyone out there can tell me what to do, it would be immensely helpful. I searched about this problem all night last night and now I've decided that I don't understand enough to do it on my own. Someone please help!

thanks



Logfile of HijackThis v1.99.1
Scan saved at 2:10:34 PM, on 4/2/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\apilz32.exe
C:\WINDOWS\winqb.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\VirusEliminationPrograms\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.internet-....info/searchbar
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {31474984-8326-4EA8-44CF-B3365CB4B194} - C:\WINDOWS\system32\mfcgr32.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [LVCOMS] C:\WINDOWS\System32\LVCOMS.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [crjx32.exe] C:\WINDOWS\system32\crjx32.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [apiub32.exe] C:\WINDOWS\system32\apiub32.exe
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [ntov32.exe] C:\WINDOWS\system32\ntov32.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [atlxb32.exe] C:\WINDOWS\system32\atlxb32.exe
O4 - HKLM\..\Run: [winqb.exe] C:\WINDOWS\winqb.exe
O4 - HKLM\..\RunOnce: [apilz32.exe] C:\WINDOWS\apilz32.exe
O4 - HKCU\..\Run: [st-ukska00003] c:\program files\Webdialer\st-ukska00003[1].exe -m
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Web Search - c:\windows\ex.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\nethi32.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

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Hi Welcome Drops of Wax

Before you remove the following program do you know or use it to connect to the internet?
C:\program files\Webdialer\st-ukska00003[1].exe –m

Please download all items to your desktop first.

Please read through the instructions before you start (you may want to print this out).

Please download and install these programs - don't run them yet!!

Download the CCleaner unzip the file to install.

Please download and unzip
About:Buster to a folder. Inside the folder is a readme file that has instructions on the use of the program.
AboutBuster MUST be updated before you use it.
Start AboutBuster, click the update button, check for update, drag the box to the side and hit download updates, close the box . Don't run it yet.

Please download and install AD-Aware.
Check Here on how setup and use it - please make sure you update it first.

Download and unzip cwsserviceremove to your desktop. use either link below:
cwsserviceremove

cwsserviceremove.zip

Download CW-Shredder at the link below:
CWShredder

Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked.
Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"

+++++++++++++++++++++++++++++++++++++++++++++++++

Here's the fix:

Important Step
1. Go to Start->Run and type "Services.msc" (without quotes) then hit Ok
Scroll down and find the service called:
Remote Procedure Call
When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows. If you don´t find this service listed go ahead with the next steps.

2. Reboot into Safe Mode: Click here if you don't know how to do this.

3. Press Ctrl+Alt+Delete once -> Click Task Manager -> Click the Processes tab -> Double-click the Image Name column header to alphabetically sort the processes -> Scroll through the list and look for:
C:\WINDOWS\ssipa.dll<--Delete this file
C:\WINDOWS\system32\mfcgr32.dll
C:\WINDOWS\system32\crjx32.exe
C:\WINDOWS\system32\apiub32.exe
C:\WINDOWS\system32\ntov32.exe
ALCXMNTR.EXE
C:\WINDOWS\system32\atlxb32.exe
C:\WINDOWS\winqb.exe
C:\WINDOWS\apilz32.exe
c:\program files\Webdialer
c:\windows\ex.htm
C:\WINDOWS\nethi32.exe
If you find the files, click on them, and then click End Process -> Exit the Task Manager.

4. CLOSE ALL WINDOWS AND BROWSERS Scan with HijackThis and put checks next to all the following,
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.internet-....info/searchbar
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\ssipa.dll/sp.html#96676
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {31474984-8326-4EA8-44CF-B3365CB4B194} - C:\WINDOWS\system32\mfcgr32.dll
O4 - HKLM\..\Run: [crjx32.exe] C:\WINDOWS\system32\crjx32.exe
O4 - HKLM\..\Run: [apiub32.exe] C:\WINDOWS\system32\apiub32.exe
O4 - HKLM\..\Run: [ntov32.exe] C:\WINDOWS\system32\ntov32.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [atlxb32.exe] C:\WINDOWS\system32\atlxb32.exe
O4 - HKLM\..\Run: [winqb.exe] C:\WINDOWS\winqb.exe
O4 - HKLM\..\RunOnce: [apilz32.exe] C:\WINDOWS\apilz32.exe
O4 - HKCU\..\Run: [st-ukska00003] c:\program files\Webdialer\st-ukska00003[1].exe -m
O8 - Extra context menu item: Web Search - c:\windows\ex.htm
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä_#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\nethi32.exe (file missing)
Then click on "Fix Checked"

5. Using Windows Explorer, locate the following files/folders, and delete them: If found
C:\WINDOWS\ssipa.dll<--Delete this file
C:\WINDOWS\system32\mfcgr32.dll<--Delete this file
C:\WINDOWS\system32\crjx32.exe<--Delete this file
C:\WINDOWS\system32\apiub32.exe<--Delete this file
C:\WINDOWS\system32\ntov32.exe<--Delete this file
ALCXMNTR.EXE<--Delete this file
C:\WINDOWS\system32\atlxb32.exe<--Delete this file
C:\WINDOWS\winqb.exe<--Delete this file
C:\WINDOWS\apilz32.exe<--Delete this file
c:\program files\Webdialer<--Delete the whole folder
c:\windows\ex.htm<--Delete this file
C:\WINDOWS\nethi32.exe<--Delete this file
Exit Explorer.

6. Run AboutBuster . This will scan your computer for the bad files and delete them. Save the report (copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.

7. Scan with AdAware and let it remove any bad files found.

8. Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure all are checked and then press *ok* to remove:

9. Double click on the cwsserviceremove and when asked to merge say yes.

10. Run CW-Shredder - Hit the FIX button - let it run and fix what it finds.

11. Open the ccleaner.
Place a check by everything in the Applications tab.
Place a check by Internet Explorer, Windows explorer, and System in the Windows tab.
Now click on Run Cleaner

Reboot into normal mode.

12. Download the Hoster from here Press "Restore Original Hosts. and press "OK". Exit Program.

Please run the following free, online virus scans.
http://www.pandasoft...n_principal.htm
http://housecall.tre.../start_corp.asp

Please post the logs From Panda virus scan and HJT.log we will need them to remove previous infections that have left files on your system.

Kc