[sannie]

After reinstalling Windows XP, I also had to reinstall Norton Internet Security which had been pre-installed on my DELL.

The installation was no problem, but when I ran LiveUpdate, it couldn't download the Symantec Security Software update, because " LiveUpdate has determined that the machine is running a pre-released or beta version and doesn't support the updates."

Symantec support suggested Removal and Reinstallation, but the problem persists.

Any ideas?

[Advertisements]

Pre-installed versions of Norton usually only qualify for free updates for 3-months or 6-months from the date it was first installed, after which you have to pay an annual subscription fee to continue getting updates.

If that applies to you and you haven't already paid a subscription, I would take this opportunity to get an alternative package and remove Norton. It is notorious for being heavy on system resources and gives users more problems of various kinds than the competition.

If you decide to go that route you'll find plenty of recommendations from forum members. My own recommendation is the one I use myself:
ZoneAlarm Internet Security Suite:
http://www.zonelabs....a...=GB&lang=en

If you don't mind having a separate firewall and antivirus from two different companies. I can also recommend these two which I also use together on my laptop:
ZoneAlarm Free (firewall):
http://www.zonelabs....a...=GB&lang=en

Avast Home Edition (antivirus):
http://www.avast.com...ast_4_home.html

[pip22]

Pre-installed versions of Norton usually only qualify for free updates for 3-months or 6-months from the date it was first installed, after which you have to pay an annual subscription fee to continue getting updates.

If that applies to you and you haven't already paid a subscription, I would take this opportunity to get an alternative package and remove Norton. It is notorious for being heavy on system resources and gives users more problems of various kinds than the competition.

If you decide to go that route you'll find plenty of recommendations from forum members. My own recommendation is the one I use myself:
ZoneAlarm Internet Security Suite:
http://www.zonelabs....a...=GB&lang=en

If you don't mind having a separate firewall and antivirus from two different companies. I can also recommend these two which I also use together on my laptop:
ZoneAlarm Free (firewall):
http://www.zonelabs....a...=GB&lang=en

Avast Home Edition (antivirus):
http://www.avast.com...ast_4_home.html

[sannie]

Thanks for all the suggestions.

But fact is that I bought a one year subscription with Norton when I purchased my DELL [the reinstallation CD doesn't say that it is a pre-released or beta version], AND I already paid for another year's subscription last August.
But the system doesn't seem to recognize it.

Edited by sannie, 10 February 2007 - 01:15 PM.