I'm just not sure that it could be hardware or software newly installed because at the time it first occured there wasn't any. And since then I've gotten an external harddrive (for itunes mostly) and the blue screen didn't pop up until a couple of months after I installed that external hd. Basically I'm just confused. I don't know if it's viruses or what. I'm not exactly a computer expert.. in fact I'm not the best with them AT ALL. But I love my laptop and don't want anything bad to happen to it, so hopefully this all can be resolved. Sorry this is all so long, it just feels like there is so much to explain and I don't know where to start. I haven't finished doing the steps you're supposed to do in order to come back and post your HJT log because all this had crept back up. I've also recently gotten new RAM but haven't installed it yet, not sure if memory has anything to do with this or not.
I've read some replies to other peoples problems and one of the things that always seems to pop up is needing to use their windows xp disc to fix a problem.. well in my case I don't have the disc (winxp was already installed on my laptop when I bought it.) So I know this may cause a problem as well.
Here's what the blue screen has said:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, as your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer press F8 to select Advanced Startup Options, and then select safe mode.
*** STOP: 0x0000007A (0xC03DD9A4, 0xC000000E, 0xF7669130, 0x00BF5860)
*** atapi.sys - Adress F7669130 base at F7658000, Datestamp 41107b4d
Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.
And then when I boot my computer back up a message pops up and says: The system has recovered from a serious error.
(I have that error signature if needed.)
I see that this is something serious and am very worried. Please be patient with me if I ask a lot of questions or do not understand what you are talking about all of the time (lol). Thanks so much.