I inserted the installation disk that came free with the package and followed the on screen steps. All the steps were going fine, it looked for any firewall software and found my Norton antivirus 2006, a popup came up from it and I permitted the "Aol_Broadband_installer.exe".
The next step it had to check the Modem router, the blue progress bar got to about 80% complete when it gave this message... "There is a problem contacting the modem. The installer is resetting the network before trying to contact the Modem router again". The blue progress bar went back to halfway and seemed to be fine untill it got to 100% and then said...
"There was a problem: The Modem Router has not been connected.
This problem could be:
i) The yellow ethernet cable isn't firmly connected at both ends
ii) The Modem router isn't connected to a power supply"
Please check... blah blah blah... reset when ready.
So this is what I did.
i) I checked the yellow ethernet cable, one end connected firmly into the Network interface port and the other end connected firmly in the back of the Modem router. I even replaced the cable with another ethernet cable (of the same type) and that made no difference so the yellow ethernet cable must be fine!
ii) The Modem router is connected to a power supply because the power light on the Router is on, i cant get any bolder then that.
Those were the only two explanations the disk gave me of to as why the router would not be detected by the computer. My computer is not the problem because like i said the BT Voyager Modem i had before worked fine.
When all cables and power supply is connected the following lights on my router come on:
The Power light (It is green)
The Internet Light (Flashed Amber then eventually stays Green)
The Wireless security light (It is green)
The no.1 port (It is green)
Everything looks fine and i really dont understand why my computer wont detect my Modem router.
Aol Broadband Silver user
I have AOL 9.0
I have Windows XP service pack 2
I got the Netgear Wireless Modem router to play my Xbox 360 live
PS. I dont no alot about computers so if you could relpy in an easy to understand context that would be great, if you need anymore infromation i will gladly try to find out!