[Hestaro]

I am an AOL member, I had a BT Voyager 105 ADSL USB Modem. A few days ago I purchased a DG834G Netgear Modem/Router free with an AOL package.
I inserted the installation disk that came free with the package and followed the on screen steps. All the steps were going fine, it looked for any firewall software and found my Norton antivirus 2006, a popup came up from it and I permitted the "Aol_Broadband_installer.exe".

The next step it had to check the Modem router, the blue progress bar got to about 80% complete when it gave this message... "There is a problem contacting the modem. The installer is resetting the network before trying to contact the Modem router again". The blue progress bar went back to halfway and seemed to be fine untill it got to 100% and then said...

"There was a problem: The Modem Router has not been connected.
This problem could be:

i) The yellow ethernet cable isn't firmly connected at both ends

ii) The Modem router isn't connected to a power supply"

Please check... blah blah blah... reset when ready.

So this is what I did.

i) I checked the yellow ethernet cable, one end connected firmly into the Network interface port and the other end connected firmly in the back of the Modem router. I even replaced the cable with another ethernet cable (of the same type) and that made no difference so the yellow ethernet cable must be fine!

ii) The Modem router is connected to a power supply because the power light on the Router is on, i cant get any bolder then that.

Those were the only two explanations the disk gave me of to as why the router would not be detected by the computer. My computer is not the problem because like i said the BT Voyager Modem i had before worked fine.

When all cables and power supply is connected the following lights on my router come on:

The Power light (It is green)
The Internet Light (Flashed Amber then eventually stays Green)
The Wireless security light (It is green)
The no.1 port (It is green)

Everything looks fine and i really dont understand why my computer wont detect my Modem router.

Extra Infromation:
Aol Broadband Silver user
I have AOL 9.0
I have Windows XP service pack 2
I got the Netgear Wireless Modem router to play my Xbox 360 live

PS. I dont no alot about computers so if you could relpy in an easy to understand context that would be great, if you need anymore infromation i will gladly try to find out!

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on the computer...with it plugged in to the router via ethernet cable do:

start > run > cmd
this will open a command prompt, type:
ipconfig /release

then

ipconfig /renew

then

ipconfig /all

post the results

[dsenette]

on the computer...with it plugged in to the router via ethernet cable do:

start > run > cmd
this will open a command prompt, type:
ipconfig /release

then

ipconfig /renew

then

ipconfig /all

post the results

[Hestaro]

Windows IP Configuration
No operation can be perfromed on local area connection while it has media disconnected
No operation can be perfromed on local area connection 2 while it has media disconnected

Windows IP Configuration
Host Name: SN034626720333
Primary Dns Suffix:
Node type: Unknown
IP Routing Enabled: Yes
WINS Proxy Enabled: No

Ethernet adapter local area connection:
Media state: Media disconnected
Description: Realtek RTL8139/810x Family Fast ethernet NIC
Physical Address: 00-0D-61-CC-AC-B6

Ethernet adapter local area connection 2:
Media state: Media disconnected
Description: Globespan USB ADSL LAN Modem
Physical Address: 00-11-F5-67-E3-41

[dsenette]

Press start then run then type devmgmt.msc
then press <enter>

Or

Right click My Computer then choose Manage then Device Manager

Do you see any yellow ? or !


those results are showing that the cable ISN't plugged in....or isn't being detected as such

[Hestaro]

No there is nothing with yellow question/exclamation marks, everything is normal

[dsenette]

ok...turn everything off...all computers attached to the router/modem...and unplug the modem power....plug the modem back in and wait about 5 minutes...untill all the lights stabalize....then turn your main PC on...any different on the ipconfig stuff that i posted before?

[Hestaro]

Windows IP Configuration

No operation can be performed on Local Area Connection while it has its media disconnected.

C:\Documents and Settings\Owner>ipconfig /renew

Windows IP Configuration

No operation can be performed on Local Area Connection while it has its media disconnected.

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SN034626720333
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-0D-61-CC-AC-B6




The only difference here is that the Node Type is set to broadcast instead of unknown and that there was no Ethernet adapter Local Area Connection 2 shown

[Neil Jones]

The AOL CD is looking for the AOL modem. You don't have one.

If you already have an AOL account, you don't need the CD anyway.

Then you just configure the Netgear router with your AOL username and password - see the router's documentation for how to do this. You don't need the AOL CD or their crappy software.

[dsenette]

the PC isn't getting an IP address from the netgear router right now neil...so can't set up the router to begin with...

[Hestaro]

Neil Jones: The Netgear Router/Modem was from an aol package (which i got the crappy cd with) but this crappy cd is for installing the Netgear Router/Modem, and as for the router documentation... it does not exist.

dsenette/Neil Jones: How do i get the PC to recognise the ip adress of the netgear router and/or configure it with the aol account that i already have.

[dsenette]

right click on my network places > choose properties > now right click on your network connection (should be local area connection...not the network connection 2) > choose properties > highlight TCP/IP in the list > press the properties button > enter the following settings

ip address: 192.168.1.2
netmask: 255.255.255.0
default gateway: 192.168.1.1

now do start > run > cmd
this will open the command window, type
ping 192.168.1.1

do you get a response (a good response will start with "reply" a bad one will say something else)?

if yes...try running the cd again

if no do the process again but change your ip to 192.168.0.2 and the gateway to 192.168.0.1 then ping 192.168.0.1

[Hestaro]

I tried both of the options and pinged them and this happened:


Pinging 192.168.0.1 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

[dsenette]

and this is all with your ethernet cable plugged in to your network card on your PC and the other end plugged into one of the ports on the modem thing right?

[Hestaro]

Yea thats right