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AVG troube and more


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#1
SQ403

SQ403

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Hey again!

I've got AVG 7.5 installed but it's not working properly. About a day after installing it, the e-mail scanning stopped working, and later I couldn't get updates anymore (my internet connection is ok), and it asked me to reinstall. I reinstalled it like 4 times but I keep having the same problem!!
I'm also using Ad-aware 6.0 (with its ad-watch). I perform a complete scan everyday with AVG, once a week with SuperAntiSpyware, and I also scan with the Ad-aware. I also have an SpyBot trial version but it's out to date... Does it still block the spyware though?
I did a scan with the Panda online site and it found some infected files which I couldn't detect with the other stuff... so they must still be there.
I'm about to reinstall Norton AV 2003 again, as last time here you suggested me to uninstall it before using AVG, but you also said I could use Norton again because they're compatible...

My OS is XP sp2 on my laptop.

The PC is not especially slow or anything but it seems just fine (except for the CD burner...).

This is the HJT log I've just got:

Logfile of HijackThis v1.99.1
Scan saved at 02:21, on 07-02-16
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5346.0005)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Archivos de programa\Intel\Wireless\Bin\EvtEng.exe
C:\Archivos de programa\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\eManager\anbmServ.exe
C:\ARCHIV~1\Grisoft\AVG7\avgrssvc.exe
c:\Archivos de programa\WIDCOMM\Software Bluetooth\bin\btwdins.exe
C:\Archivos de programa\Acer\Acer Arcade\Kernel\TV\CLCapSvc.exe
C:\Archivos de programa\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLServer.exe
C:\Archivos de programa\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLService.exe
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7Debug\mdm.exe
C:\Archivos de programa\Intel\Wireless\Bin\RegSrvc.exe
C:\Archivos de programa\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\ARCHIV~1\Grisoft\AVG7\avgfwsrv.exe
C:\Archivos de programa\Canon\CAL\CALMAIN.exe
C:\Archivos de programa\Acer\Acer Arcade\Kernel\TV\CLSched.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Archivos de programa\Synaptics\SynTP\SynTPLpr.exe
C:\Archivos de programa\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Archivos de programa\Acer\Acer Arcade\PCMService.exe
C:\acer\epm\epm-dm.exe
C:\ARCHIV~1\LAUNCH~1\QtZgAcer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Archivos de programa\Acer\eRecovery\Monitor.exe
C:\ARCHIV~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Archivos de programa\MSN Messenger\msnmsgr.exe
C:\Archivos de programa\mozilla.org\Mozilla\mozilla.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Archivos de programa\Lavasoft\Ad-aware 6\Ad-watch.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Archivos de programa\Archivos comunes\Real\Update_OB\realsched.exe
C:\Archivos de programa\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Archivos de programa\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.c...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.c...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.c...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.c...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://uk.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Yahoo! UK and Ireland
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\WINDOWS\Downloaded Program Files\Companion\Installs\cpn2\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\WINDOWS\Downloaded Program Files\Companion\Installs\cpn2\yt.dll
O2 - BHO: CookieHlprObj Class - {4DF1DB24-A57C-11d3-A180-00A0C90AE44B} - C:\ARCHIV~1\BULLET~1.COM\BPSPOP~1\BPSSHL~1.DLL
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Archivos de programa\Yahoo!\Common\yiesrvc.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\WINDOWS\Downloaded Program Files\Companion\Installs\cpn2\yt.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Archivos de programa\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Archivos de programa\MSN Toolbar Suite\TB\02.05.0000.1082\en-gb\msntb.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Archivos de programa\AOL\AOL Toolbar 2.0\aoltb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\archivos de programa\google\googletoolbar1.dll
O3 - Toolbar: &IERescuer - {4E8E825B-E848-4888-85AD-D44750C6E5C9} - C:\Archivos de programa\IERescuer\IERescuer.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [AzMixerSel] C:\Archivos de programa\Realtek\InstallShield\AzMixerSel.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Archivos de programa\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Archivos de programa\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [PCMService] "C:\Archivos de programa\Acer\Acer Arcade\PCMService.exe"
O4 - HKLM\..\Run: [EPM-DM] c:\acer\epm\epm-dm.exe
O4 - HKLM\..\Run: [ePowerManagement] C:\Acer\ePM\ePM.exe boot
O4 - HKLM\..\Run: [LManager] C:\ARCHIV~1\LAUNCH~1\QtZgAcer.EXE
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [eRecoveryService] C:\Archivos de programa\Acer\eRecovery\Monitor.exe
O4 - HKLM\..\Run: [SpywareBot] C:\Archivos de programa\SpywareBot nou\SpywareBot.exe -boot
O4 - HKLM\..\Run: [TkBellExe] "C:\Archivos de programa\Archivos comunes\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG7_CC] C:\ARCHIV~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Archivos de programa\MSN Messenger\msnmsgr.exe" /background
O8 - Extra context menu item: &AIM Search - res://C:\Archivos De Programa\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - c:\archivos de programa\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Google Search - res://c:\archivos de programa\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &MSN Search - res://C:\Archivos de programa\MSN Toolbar Suite\TB\02.05.0000.1082\en-gb\msntb.dll/search.htm
O8 - Extra context menu item: &Translate English Word - res://c:\archivos de programa\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Archivos de programa\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Backward Links - res://c:\archivos de programa\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\archivos de programa\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Enviar a &Bluetooth - c:\Archivos de programa\WIDCOMM\Software Bluetooth\btsendto_ie_ctx.htm
O8 - Extra context menu item: Open in new background tab - res://C:\Archivos de programa\MSN Toolbar Suite\TAB\02.05.0001.1119\en-gb\msntabres.dll/229?6b3ff1f9c5034b7881eb3c803740649b
O8 - Extra context menu item: Open in new foreground tab - res://C:\Archivos de programa\MSN Toolbar Suite\TAB\02.05.0001.1119\en-gb\msntabres.dll/230?6b3ff1f9c5034b7881eb3c803740649b
O8 - Extra context menu item: Similar Pages - res://c:\archivos de programa\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\archivos de programa\google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Archivos de programa\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Archivos de programa\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Archivos de programa\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Archivos de programa\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Archivos de programa\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\ARCHIV~1\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O14 - IERESET.INF: START_PAGE_URL=http://uk.yahoo.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec....rl/LSSupCtl.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Archivos de programa\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - http://www.symantec....rl/SymAData.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - http://www.symantec....trl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec....trl/tgctlsr.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://sujaira.space...ad/MsnPUpld.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {EF98AF7B-1F54-4079-91BC-3996DEABA45A} (Sinstaller Class) - http://www.cursorcaf.../cursorcafe.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARCHIV~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARCHIV~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: SASWinLogon - C:\Archivos de programa\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Archivos de programa\Archivos comunes\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\ARCHIV~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG Firewall (AVGFwSrv) - GRISOFT, s.r.o. - C:\ARCHIV~1\Grisoft\AVG7\avgfwsrv.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - c:\Archivos de programa\WIDCOMM\Software Bluetooth\bin\btwdins.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Archivos de programa\Canon\CAL\CALMAIN.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Archivos de programa\Acer\Acer Arcade\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Archivos de programa\Acer\Acer Arcade\Kernel\TV\CLSched.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Archivos de programa\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLServer.exe
O23 - Service: EvtEng - Intel Corporation - C:\Archivos de programa\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Archivos de programa\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Archivos de programa\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Archivos de programa\Intel\Wireless\Bin\S24EvMon.exe


I also have another problem but I wonder if it's related with virus/malware at all... and that's not being able to recognize many of my CDs/DVDs (that other computers do, so they're ok) or to burn CDs/DVDs properly, it just keeps wasting them all.

Let me know if you need any other detail to help.

Thanks a lot!

Edited by SQ403, 15 February 2007 - 08:16 PM.

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