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HP DVD840 does not recognize DVD discs


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#1
moundtown

moundtown

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Suddenly my HP DVD840 burner will not recognize any DVD disc. It has no problem with data or audio CD's. Running Windows XP Pro SP2.

Any advice?

Thanks
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#2
Facedown98

Facedown98

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Hi. Have you installed anything recently? I want you to try and run a System restoration to the day before this started.

Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP

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#3
moundtown

moundtown

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Hi. Have you installed anything recently? I want you to try and run a System restoration to the day before this started.

This may be a problem as I have not used the drive in over a week and I've installed several programs during this time.
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