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IE 6.0 and/or Firefox slow or crashes


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pamala

pamala

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IE 6.0 and Firefox is running very slow.

My ebay store activity is running very slow or crashing.

My configuration
Windows XP
CA Security Suite
Teenage son!

Any help would be greatly appreciated.

Note: Under Panda, 1 virus was disinfected, while 1 adware and 1 unwanted tool were not disinfected. I will wait to hear your recommendations for fixes before I start "Googling." (Is that a verb now?)

Listed below are the logs from AVG, Super Anitspyware, Panda and HiJack


---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 1:25:44 PM 2/18/2007

+ Scan result:



C:\Program Files\AWS\WeatherBug\MiniBugTransporter.dll -> Adware.Aws : Cleaned with backup (quarantined).
C:\Documents and Settings\keithF.KEITH\My Documents\Unzipped\hijackthis[1]\backups\backup-20050427-213920-992.dll -> Downloader.VB.mk : Cleaned with backup (quarantined).
C:\Documents and Settings\keithF.KEITH\My Documents\Unzipped\hijackthis[1]\backups\backup-20060620-085546-653.dll -> Downloader.Zlob.uh : Cleaned with backup (quarantined).
C:\Documents and Settings\keithF.KEITH\My Documents\Unzipped\hijackthis[1]\backups\backup-20060620-085621-818.dll -> Downloader.Zlob.uh : Cleaned with backup (quarantined).
C:\Documents and Settings\keithF.KEITH\My Documents\Unzipped\hijackthis[1]\backups\backup-20060620-102110-637.dll -> Downloader.Zlob.uh : Cleaned with backup (quarantined).
C:\Documents and Settings\keithF.KEITH\My Documents\Unzipped\hijackthis_199[1]\backups\backup-20060620-123228-445.dll -> Downloader.Zlob.uh : Cleaned with backup (quarantined).


::Report end



SUPERAntiSpyware Scan Log
Generated 02/18/2007 at 03:38 PM

Application Version : 3.5.1016

Core Rules Database Version : 3184
Trace Rules Database Version: 1194

Scan type : Complete Scan
Total Scan Time : 02:02:50

Memory items scanned : 439
Memory threats detected : 0
Registry items scanned : 8017
Registry threats detected : 0
File items scanned : 171722
File threats detected : 0



Panda
Incident Status Location

Virus:trj/qukart.m Disinfected Operating system
Potentially unwanted tool:Application/Restart Not disinfected C:\WINDOWS\SYSTEM32\Tools\Restart.exe
Adware:Adware/SecurityError Not disinfected C:\Documents and Settings\keithF.KEITH\My Documents\Unzipped\hijackthis[1]\BACKUPS\backup-20060617-105210-152.dll


Logfile of HijackThis v1.99.1
Scan saved at 8:15:50 AM, on 2/19/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\WINDOWS\ATKKBService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
C:\Program Files\NovaStor\NovaBackup\7\NSENGINE.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\TSIRCSRV.EXE
C:\Program Files\Boardmaker with SD Pro\Secu2KXP\useraccess.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-5.0.419.0\QOELoader.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfaem.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe
C:\hjt\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll (file missing)
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: PFW - C:\WINDOWS\SYSTEM32\UmxWnp.Dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

HiJack uninstall list
101 Animations
2003 Grolier Multimedia Encyclopedia
3-Bible Concordance
3D Groove Playback Engine
3D-Album
ABBYY FineReader 5.0 Sprint Plus
Ability Photopaint Studio 2002
Adobe Acrobat - Reader 6.0.2 Update
Adobe Acrobat 5.0
Adobe Acrobat 6.0.1 Professional
Adobe Acrobat and Reader 6.0.3 Update
Adobe Acrobat and Reader 6.0.4 Update
Adobe Acrobat and Reader 6.0.5 Update
Adobe Acrobat and Reader 6.0.6 Update
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Flash Player 9 ActiveX
Adobe Image Viewer Plugin 4.0
Adobe Photoshop Album Starter Edition
Adobe Photoshop CS
Adobe Reader 6.0.1
Adobe Reader 7.0.8
Adobe Reader 7.0.9
Adobe Reader 8
Adobe SVG Viewer 3.0
Adobe Type Manager 4.0
Adobe® Photoshop® Album Starter Edition 3.0
Adobe® Photoshop® Album Starter Edition 3.0.1
AOL Uninstaller (Choose which Products to Remove)
Apple Software Update
ArcSoft Software
Arthur's Birthday
ASUS Enhanced Display Driver
Atari Anniversary Edition
ATECH FLASH PRO-Gear
AVG Anti-Spyware 7.5
Bazooka Scanner
Belarc Advisor 7.0
CA Internet Security Suite
CA Pest Patrol Realtime Protection
Calculator Powertoy for Windows XP
Calendar Creator 7.0
Canon Creative 3
Christian Concentration (Registered)
ClickStamp Online Suite
ColorDesk Photo
ColorStore
DeductionPro 2005-06
Discover PC and Windows Basics
Doom 3
Dragon NaturallySpeaking 8
DriverGuide Toolkit
Early and Advanced Switch Games
EasyTranslator 4
eGames GameButler
ExamView Pro
ExpensAble 6
EZ Plug-N-Go
EZPhoto Browser
EZPhoto Panorama
EZPhoto Tools
EZShowtime MMS
EZSuite For BestOn
EZVideo Mail
Family Tree Maker 8.0
Find Junk Files
FormTool v5
Google Earth
Google Toolbar for Internet Explorer
Google Updater
Guild Wars
HijackThis 1.99.1
Home Improvement 1-2-3
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Image Resizer Powertoy for Windows XP
INFOtrac Core Files
INFOtrac Personal 2003
IntelliTools Classroom Suite
InterVideo WinDVD
ItsDeductible Express
iTunes
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 7
J2SE Runtime Environment 5.0 Update 8
J2SE Runtime Environment 5.0 Update 9
Java 2 Runtime Environment Standard Edition v1.3.1_04
Java 2 Runtime Environment, SE v1.4.2_06
JumpStart Parent Resource Center v1.0
JumpStart Pre-K v2.0
JumpStart Preschool v2.0
LapLink Gold
Levelgames - Gamepack
Lexmark X6100 Series
LimeWire
LiveUpdate
Logitech Gaming Software
Macromedia Dreamweaver MX
Macromedia Extension Manager
Macromedia Flash MX
Market Research Wizard
Mavis Beacon Teaches Typing 15
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft .NET Framework 2.0
Microsoft Data Access Components KB870669
Microsoft Encarta Encyclopedia Standard 2004
Microsoft Excel Viewer 97
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional with FrontPage
Microsoft Picture It! Photo Premium 9
Microsoft Streets and Trips 2004
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Web Publishing Wizard 1.52
Microsoft Windows Media Video 9 VCM
Microsoft Word 2002
Microsoft Works
Microsoft Works Suite Add-in for Microsoft Word
Monopoly Casino
Mozilla Firefox (2.0.0.1)
MSN Music Assistant
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
My Sam's Club Digital Photo Center
NASCAR Thunder TM 2004
Netscape (7.02)
Netscape Internet Service
Netscape Web Accelerator
NovaBackup 7
NVIDIA Drivers
OpenOffice.org 1.0
Paint Shop Pro 7 Anniversary Edition
Panda ActiveScan
Pdf995
PdfEdit995
Peachtree First Accounting 2004
Personal RecordKeeper
Phoenix FirstWare Vault
Pinnacle InstantCD/DVD Suite
Pokémon Masters Arena
Print to Fax
QuickBooks Simple Start Special Edition
Quicken 2003 New User Edition
Quicken Legal Business Pro 2004
Quicken WillMaker Plus 2004
QuickTime
RealPlayer
Realtek AC'97 Audio
Recover Pro
RingCentral EasyFax
S3 S3Chromo
S3 S3Config3D
S3 S3Display
S3 S3Gamma2
S3 S3Info2
S3 S3Overlay
S3 S3RefreshLock
S3 S3TrayPlus
Sapi
Sea Scene
Security Task Manager 1.7
Security Update for Microsoft .NET Framework 2.0 (KB917283)
Security Update for Microsoft .NET Framework 2.0 (KB922770)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB926247)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929969)
Shockwave
Shoot the Roach
SimTown
Skype Plugin Manager
Smart Attorney 8.0
Smart Business Plan 8.0
Smart Link 56K Voice Modem
SmartFTP Client
Speaking Dynamically Pro
Spybot - Search & Destroy 1.4
StuffIt Standard
Super Mp3 Wav Converter V1.6
SUPERAntiSpyware Free Edition
Symantec Technical Support Web Controls
Take-it MV300
TaxCut Deluxe 2005
TaxCut Premium 2006
TextBridge Home Edition 8.0
The Print Shop 20
The Rosetta Stone
The Weather Channel Desktop
Trivia Puzzle Game - Religious Trivia
TrueType Font Installer
TurboProject v.4
TurboTax Deluxe 2004
Tweak UI
TweakNow RegCleaner
Ulead Photo Explorer 8.0 SE Basic
Ulead Photo Express My Scrapbook 2.0
Ulead VideoStudio 7 SE Basic
Ultimate Writing & Creativity Center
UniChrome Pro IGP Display Driver and Utilities
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB931836)
VIA Integrated Setup Wizard
VIA Rhine-Family Fast Ethernet Adapter
Viewpoint Media Player
Visviva Animation Player
Vorton Financial Power Tools
Weather Services
WexTech AnswerWorks
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885626
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinFax PRO
WinZip
Woman's Day
WriteExpress 3,001 Business & Sales Letters
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! Toolbar for Internet Explorer
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