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Office 2003 Security Update Failed: Tried Everything


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#1
ltunagur

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I have been trying to update my Office 2003 using automatic updates. It failed a number of times so I downloaded the file office2003-KB920813-FullFile-ENU.exe. It failed as well.

I followed the advice on the Microsoft website and still was unable to install the update.

I also detected and repaired my Office 2003 installation. I did not uninstall Office because I was afraid that if I uninstalled it all my other Office updates would uninstall as well and perhaps I would not be able to reinstall those updates.

Please help!!!!!!
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#2
piper

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Since you didn't specify what you tried, some of this may be a duplicate.

MS Office Source Engine problem or corrupt OSE.EXE
http://www.mydigital...d-update-error/

Other troubleshooting stuff from MS:
http://support.microsoft.com/kb/304498
http://support.micro....com/?id=903772

Thread from Google Groups:
http://groups.google...e315a2d3ff56a05
http://groups.google...4e281a0d3e589a1 (Scroll to the last post to see several steps that corrected the issue)
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#3
ltunagur

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Thank you for relpying. I am sorry I wasn't specific enough as to what I had tried. I will post the result of each that I tried.

MS Office Source Engine problem or corrupt OSE.EXE
http://www.mydigital...d-update-error/

Method 1: Determine the status of the Office Source Engine service by using the following steps:

1. Click Start, click Run, type services.msc, and then click OK.
2. In the list of services, double-click Office Source Engine.
3. View the Startup type list.
4. If the startup type is set to Disabled, change the startup type to Manual. To do this, click Manual in the Startup type list, and then click OK.
5. Try to install the Office update again.


I tried this but it did not work.

Method 2: Repair the Ose.exe file by copying the original Ose.exe from the Office 2003 CD.

1. Determine where the Ose.exe file is located. (By default, the Ose.exe file is in the following location: \Program Files\Common Files\Microsoft Shared\Source Engine\)
2. Insert the Office 2003 CD in the CD drive.
3. Right-click Start, and then click Explore.
4. Use Microsoft Windows Explorer to locate the following folder on the Office 2003 CD: \Files\Setup
5. Right-click the Ose.exe file, and then click Copy.
6. Locate and then click to select the folder in which the Ose.exe file is located on the computer. For example, locate and then click to select the following folder: \Program Files\Common Files\Microsoft Shared\Source Engine
7. Right-click the Source Engine folder, and then click Paste.
8. If you are prompted to replace an existing file, click Yes.


I tried this but it did not work as well.

Method 3: Remove and then reinstall Office 2003. This is the last resort, and will most likely solve any update error, but then you will need to reinstall all available updates for Microsoft Office 2003 again, including Service Pack 2.

1. Insert the Office 2003 CD in the CD drive.
2. Click Start, and then click Control Panel.
3. Click Add or Remove Programs.
4. In the Currently installed programs list, click the version of Office 2003 that is installed, and then click Remove.
5. Click Yes when you are prompted to confirm that you want to remove Office 2003.
6. After Office 2003 is removed from the computer, click Add New Programs.
7. Click CD or Floppy.
8. In the Install Program From Floppy Disk or CD-ROM dialog box, make sure that the Office 2003 CD is in the CD drive. Then, click Next.
9. Click Finish. Then, follow the prompts to complete the installation of Office 2003.
10. Click OK when Office 2003 Setup is finished.
11. Remove the Office 2003 CD from the CD drive.

Step 1 - 6 is to uninstall the Microsoft Office 2003, and step 7 - 11 is to install Microsoft Office 2003 again. You can use whatever steps that applicable to your system to achieve the above objective, and that’s reinstallation of Office 2003.


I did not try this because I was afraid that after reinstalling Office I would not be able to update. I have read that using a registry cleaner could cause problems with updating. I have used a registry cleaner but have never had a problem updating Office before.

That is everything I tried from the first option you gave me.

The second website you suggested was the following:
Other troubleshooting stuff from MS:
http://support.microsoft.com/kb/304498

Method 1: Delete the contents of the Microsoft Internet Explorer cache folder, cookies, history, and the operating system temporary folder
If your temporary Internet Explorer cache folder starts to run out of the allocated disc space, you may be unable to download the Office Update control. Free disk space by deleting the Temporary Internet Files cache.

To do this, follow these steps:
1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Click the General tab, and then click Delete Files under Temporary Internet files.
4. Click to clear the Delete all offline content check box, and then click OK.
5. Click Delete Cookies, and then click OK when you are prompted for confirmation.
6. Under Temporary Internet files, click Settings.
7. In the Settings dialog box, click View Objects.
8. In the Microsoft Windows Explorer window that appears, click Details on the View menu.
9. If the status of any listed object is Damaged, delete the object.
10. Close the Windows Explorer window, and then click OK in the Settings dialog box.
11. Under History, click Clear History, and then click Yes when you are prompted for confirmation.
12. In the Internet Options dialog box, click OK.
13. Enable cookies. To do this, follow these steps:
a. In Control Panel, double-click the Internet Options icon.
b. Click the Privacy tab, and then click Default.
c. Click OK.
14. Click Start, click Run , type %temp%, and then click OK.
15. In the Windows Explorer window that appears, delete the contents of this Temp folder. Note Any file that cannot be deleted is probably being used. Make sure that you have closed all applications that were running. Then, try to delete the contents of this folder again. If you cannot delete a specific file, delete all the files that you can delete.


I did this but still not luck.

Method 2: Install Microsoft Windows Script 5.6 for Windows 2000 and XP
Install Windows Script 5.6. To obtain Windows Script 5.6, visit the following Microsoft Web site:
http://www.microsoft...eb-95a22b832caa


Tried this too, no luck.

Method 3: Delete the Office Update detection folder
Delete the Office Update detection folder if it exists on your hard disk. This folder contains the detection catalog and the downloaded update files that are used by the Office Update site.

To delete the Office Update detection folder, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
1. Click Start, click All Programs, click Accessories, and then click Windows Explorer.
2. In Windows Explorer, locate the OfficeUpdate11 or OfficeUpdate12 folder. By default, the folder is in the following location:
C:\Program Files\OfficeUpdate11
or
C:\Program Files\OfficeUpdate12
3. Right-click the OfficeUpdate11 or OfficeUpdate12 folder, and then click Delete.

When you are prompted to confirm the deletion, click Yes.
4. Close Windows Explorer.
Note After you update Office Update from the Office Update Web site, the folder C:\program files\OfficeUpdate11 is removed. Instead, the folder OfficeUPdate12 is created in local path %appdata%. For the latest Office Update, OfficeUpdate12 folder is used.


I did not have this folder on my computer. Still no luck.

Method 4: Delete the Office Update ActiveX control
The Office Update ActiveX control may become corrupted. Therefore, you may have to remove and then reinstall the Office Update ActiveX control.

To remove and to reinstall the Office Update ActiveX control, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
1. Exit Internet Explorer.
2. Click Start, and then click Search.
3. In the Search Results pane, click All files and folders under Search Companion.
4. In the All or part of the file name box, type opuc.dll, and then click Search.
5. In the list of files, right-click opuc.dll, and then click Delete.

When you are prompted to confirm the deletion, click Yes.
Note If there are multiple copies of the opuc.dll file, delete them all.


I did not do this because I downloaded the fullfile and it still would not work. I don't think ActiveX is the problem.

Method 5: Temporarily turn off personal firewalls, download managers, pop-up blockers, and Web acceleration products
If you are using one of the following products, temporarily turn off the product and then try to use the Office Update site:
• Personal firewalls such as Norton Personal Firewall, McAfee Personal Firewalls, or Zone Labs
• Download managers such as Get Right
• Web accelerators such as Download Accelerator
• Pop-up blockers
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

To temporarily turn off one of these products, follow these steps:
1. Turn off your personal firewall, download manager, pop-up blocker, or Web acceleration program. For more information about how to do this, view the product documentation for your personal firewall, download manager, pop-up blocker, or Web acceleration program.
2. Try to use the Office Update site. To do this, visit the following Microsoft Web site, and then click Check for Updates:
http://office.micros...te/default.aspx (http://office.micros...te/default.aspx)
3. As soon as the Office Update Web site update process is completed, turn on the personal firewall, download manager, pop-up blocker, or Web acceleration program that you turned off in step 1.


I tried running the fullfile download in safe mode and it still did not work.

Method 6: Configure Internet Explorer security settings and add http://office.microsoft.com to the Trusted sites list
Configure Internet Explorer security settings to enable Internet Explorer to register signed ActiveX controls.

Important These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.

To enable Internet Explorer to register signed ActiveX controls, follow these steps:
1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Click the Security tab, and then click Internet.
4. Click Default Level, and then click OK.
Add http://office.microsoft.com to your Trusted sites list in Internet Explorer so that the Office Update ActiveX control can load successfully.

To do this, follow these steps:
1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Click the Security tab, click Trusted sites, and then click Sites.
4. Clear the Require Server verification (https:) for all sites in this zone check box.
5. In the Add this Web site to this zone box, type http://office.microsoft.com, and then click Add.
6. Click OK two times.

Because I have tried the fullfile I did not do this. I believe this is a problem if you cannot get the download. If you think I need to try this I will.

Method 7: Identify and correct corrupted Office installations
Detection can fail if there are corrupted installations of Microsoft Office products on your computer. Office products are Microsoft Windows Installer-based programs. If the Windows Installer database on your computer is not functioning correctly or if cached MSP files are missing, detection can fail. You can identify and correct corrupted Office installations. To do this, follow these steps:
1. Remove any Office programs that you no longer want installed on your computer by using Add or Remove Programs in Control Panel.

Note When you view Add or Remove Programs, look for Office programs that you thought you had removed that may still be present on your computer. If you find any programs that fit this criterion, remove them.
2. Open an Office product, click Help, and then click Detect and Repair.
Repeat this process for all your Office programs. If the Detect and Repair process fails, your Office installation may be corrupted. If this is the case, you may try to remove and reinstall your Office program. If the Detect and Repair process fails and the Uninstall process fails, you must use the Windows Installer Cleanup Utility to remove the Windows Installer information that is specific to that Office installation. For more information about how to download this tool and how to use this tool, click the following article number to view the article in the Microsoft Knowledge Base:
290301 (http://support.micro....com/kb/290301/) Description of the Windows Installer CleanUp Utility
In addition to corrupted Office installations, you may find that with Office 2003 installations, your Local Install Source files have been deleted. Typically, you are prompted for your installation media when this behavior occurs and when source files are necessary. However, this may not always occur. You may receive an error message that states that the Setup program cannot find one of the installation files. For more information about errors that are related to Local Install Source when you try to update from the Office Update Web site, click the following article number to view the article in the Microsoft Knowledge Base:
875556 (http://support.micro....com/kb/875556/) "Installation Error: File not Found" error message when you try to update Office 2003 programs from the Office Update Web site

I Detected and Repaired all of my Office 2003 products, no luck.

Method 8: Disable script or proxy settings
To do this, follow these steps:
1. In Control Panel, double-click the Internet Options icon.
2. Click the Connections tab, and then click LAN Settings.
3. Click to clear the Use automatic configuration script check box, and then click to clear the Use a proxy server check box.
4. Make sure that the Automatically detect settings check box is selected.
5. Click OK two times to close the Internet Properties dialog box.


I have my computer already set to automatically detect settings.

Method 9: Perform a clean boot on your computer, based on your operating system
Try to update from the Office Update Web site after you start your computer by using the appropriate clean boot method that is mentioned in the following Microsoft Knowledge Base articles: For more information about how to perform a clean boot Windows XP and in Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
310353 (http://support.micro....com/kb/310353/) How to perform a clean boot in Windows XP
For more information about how to perform a clean boot in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
281770 (http://support.micro....com/kb/281770/) How to perform clean-boot troubleshooting for Windows 2000
For more information about how to perform a clean boot in Windows Millennium Edition, click the following article number to view the article in the Microsoft Knowledge Base:
267288 (http://support.micro....com/kb/267288/) How to perform a clean boot in Windows Millennium Edition
For more information about how to perform a clean boot in Windows 98, click the following article number to view the article in the Microsoft Knowledge Base:
192926 (http://support.micro....com/kb/192926/) How to perform Clean-Boot troubleshooting for Windows 98

Back to the top
Method 10: Troubleshoot network connection issues
Detection failure may be caused by network connection issues.

If you have a second computer that is connected to the Internet, try using the other computer to access the Office Update Web site.

If you cannot use the Office Update installation process because your computer is behind a proxy server and the proxy server is preventing the Office Update installation process from working correctly, you may have to contact your network administrator or your Internet service provider (ISP) to obtain assistance in bypassing or in configuring the proxy server.

Performed a clean boot but the problem is not caused by a network connection issue.

Method 11: Manually download and install the update
You can manually install each update. To do this, follow these steps:
1. Locate the following Microsoft Web site:
http://office.micros...te/default.aspx (http://office.micros...te/default.aspx)
2. Under Browse Downloads, click the version of Office that you want to download updates for, and then select the Office product that you want to download an update for.
3. Select the type of download you want to install, and then select the specific download. The next page that you see is the download page for the specific update.
4. Click Download.
5. In the File Download dialog box, click Save.
6. Locate the folder where you want to save the file, and then click Save.
7. When the download is finished, double-click the downloaded file to install it. Repeat these steps for each update that you want to install.


Did this, didn't work.

Method 12: Change the Startup Type for Windows Installer to Manual
To change the Startup Type for Windows Installer, follow these steps:
1. Click Start, click Run, type services.msc, and then click OK.
2. Right-click Windows Installer, and then click Properties.
3. On the General tab, click Manual in the Startup type list, and then click OK.


Didn't work.

Method 13: Disable and then re-enable the Local Installation Source by using the Local Installation Source tool
1. Exit all Office programs.
2. Locate the following Microsoft Web site:
http://www.microsoft...;displaylang=en (http://www.microsoft...&displaylang=en)
3. Click Download.
4. In the File Download dialog box, click Save.
5. Locate the folder where you want to save the LISTool.exe file, and then click Save.
6. Open the folder where you saved the Local Installation Source tool, and then double-click LISTool.exe.
7. Click Delete and disable LIS, and then click Next.
8. Accept the Microsoft Software License Terms, and then click Next.
9. Click to select the check box for the program for which you want to disable Local Installation Source, click Next, and then click Delete.
10. Click OK when you receive the following message:
Microsoft Office Local Installation Source has been successfully deleted and disabled.
11. Run Detect and Repair for the product that was disabled by using LISTools.
12. After the update is complete, run LisTool.exe again, and select the Enable LIS option.
13. Accept the Microsoft Software License Terms, and then click Next.
14. Click to select the check box for the program for which you want to enable Local Installation Source, and then click Next.
15. Click Enable.
16. Click OK when you receive the following message:
Microsoft Office Local Installation Source has been successfully enabled.


Have not tried this. Do you think this will help?

Now the next website suggested had methods already tried so still no luck.

The final website talked about going into the registry and uninstalling and reinstalling Office but I don't want to do these unless it is absolutely necessary. I am not even sure if the post addresses the exact problem I am having.

Thanks for your help!!!!!!!
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#4
ltunagur

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Okay I tried the last method on my last post about ListServ.

Method 13: Disable and then re-enable the Local Installation Source by using the Local Installation Source tool
1. Exit all Office programs.
2. Locate the following Microsoft Web site:
http://www.microsoft...;displaylang=en (http://www.microsoft...&displaylang=en)
3. Click Download.
4. In the File Download dialog box, click Save.
5. Locate the folder where you want to save the LISTool.exe file, and then click Save.
6. Open the folder where you saved the Local Installation Source tool, and then double-click LISTool.exe.
7. Click Delete and disable LIS, and then click Next.
8. Accept the Microsoft Software License Terms, and then click Next.
9. Click to select the check box for the program for which you want to disable Local Installation Source, click Next, and then click Delete.
10. Click OK when you receive the following message:
Microsoft Office Local Installation Source has been successfully deleted and disabled.
11. Run Detect and Repair for the product that was disabled by using LISTools.
12. After the update is complete, run LisTool.exe again, and select the Enable LIS option.
13. Accept the Microsoft Software License Terms, and then click Next.
14. Click to select the check box for the program for which you want to enable Local Installation Source, and then click Next.
15. Click Enable.
16. Click OK when you receive the following message:
Microsoft Office Local Installation Source has been successfully enabled.




I downloaded the file from Microsoft. When I clicked to open the file I had to extract the contents to a new folder. When I tried to run the extracted file I received the following error.



The Local Installation Source Tool has encountered an error: 0x80070002




What should I do?
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#5
piper

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Well, it does appear you've tried everything with no success.

Short of uninstalling/reinstalling, have you tried logging into Windows with a different user account? If you use the Welcome Screen, press Ctrl+Alt+Del. This should open the classic log-in shell. Use the default Administrator user. This is the account that Windows sets up when you install. It may or may not have a password, depending on whether you set one during the install process.

If you can't get logged in as Administrator, try adding a new user (you can delete it later). Go to Control Panel, User Accounts. After naming the new account, be sure to put it in the Computer Administrator security group. Reboot and log in as the new user. Try installing the udpate again.

You could try booting in Safe Mode (since you have downloaded the update file) or Safe Mode with Networking (if you want to try the Microsoft Update site). While starting your computer tap the F8 key once every second during the memory count up, or during the system spash screen where you see the system maker's name (HP, COMPAQ, DELL....etc.) This will result in a text based menu. Use the curors/arrorw keys to navigate to SAFE MODE and hit enter.

You could try SFC (System File Checker). It can fix certain issues in Windows where specific system files get corrupted, deleted, or infected. Basically the System File Protection watches the system files and checks their integrity against it's knowledge of what these files are supposed to look like. Generally if a system file get's "messed with" windows will let you know and give you the option to dissallow the change, sometimes you don't get this option though. The System File Checker is a command line utility that will initiate a scan of all the system files to make sure they are in their original state, present on the system, and or working properly. It's an easy tool to use but the user HAS to have an XP disk for it to work.

Do you have a valid XP cd?

If so, place it in your CD ROM drive and follow the instructions below

Start > Run > cmd then type

sfc /scannow (note the space)

let this run untill you get a message saying it is complete.

SFC - system file checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.

Do you have a reliable Antivirus and AntiSpyware software installed? Do you keep it updated and do you scan regularly? If you don't have commercial products, there are some very reliable freeware options available.
Anti-Virus:
a-squared - http://www.emsisoft..../software/free/
AntiVir - http://www.free-av.com/
Avast - http://www.avast.com...ast_4_home.html
AVG - http://free.grisoft.com/
BitDefender - http://www.bitdefender.com
ClamWin - http://www.clamwin.com/

Anti Spyware:
Ad-aware - http://www.lavasoft....ftware/adaware/
Bazooka - http://www.kephyr.co...nner/index.html
Hijackthis - http://www.spywarein.../downloads.html
SpyBot Search & Destroy - http://spybot.safer-networking.de/
SpywareBlaster - http://www.javacools...areblaster.html
SpywareGuard - http://www.wildersse...ywareguard.html
WinPatrol - http://www.winpatrol.com/

If the above don't work, the only other thing to do is uninstall the software, reboot, reinstall.
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#6
piper

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Two more things...

You mentioned a registry cleaner. Have you tried using System Restore to set your computer back to a time prior to the using the registry cleaner the last time?

Or does your registry cleaner back up the entries it removes? If so, restore those entries.
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#7
ltunagur

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I tried logging on as administrator and running the fullfile that I downloaded and still unsuccessful.

I do not have an XP cd only the recovery cd that came with my laptop.

I have AVG Anti Virus running, and Norton Corp. I also have Spywareblaster, Adware, Spybot Search and Destroy, and Windows Defender. I keep all of these up to date and run scans frequently.

If I uninstall and reinstall do you think I will have a problem reinstalling all the updates that will be lost during removal?
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#8
piper

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I can't guarantee you won't have problems, but I don't think you will.... from the Microsoft articles and other posts that listed that as the last solution.

What about System Restore (from Post #6)?
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#9
ltunagur

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Sorry I didn't see post #6.

System Restore points are gone...virus attack...I had to turn it off in order to run a full scan in Safe Mode.

I will check to see if I have a registry backup.

Thanks.
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#10
piper

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How recently was the virus attack?

Do you have a good backup of all your data?
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#11
ltunagur

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Problem solved!!!!!!!!!

I went to my registry cleaner and found the first entry and restored to that point. Then I ran the update and it installed.

I can not remember when the virus attack was, before or after the registry clean. I can't remember why I used the cleaner in the first place. I just hope I don't have any problems because I reinstalled by old registry.

Thank you so much for your help!!!!!!!!!!!!!!!! I feel so much better!!!!!!!!!!!!!
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#12
piper

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I'm glad you got it working again :whistling:
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